Official

Accepted

Unanswered

Advanced Filters

Search Results (74)

Relevance
Device unlock

I can't unlock my cell phone at the AT&T device unlock portal with my IMEI. After I enter all the datas the website shows a problem with the

Questions

 • Apple

700

1

0

0

Can't unlock Moto phone

Have tried multiple times online and via phone call. Have all relevant info. HELP!

Questions

 • Android

138

3

0

0

Device Unlock Issues with installment (Back-end office support)

I have submitted multiple device unlock requests using the web portal and keep getting an error that there are remaining installments on the phone. I'

Questions

 • Android

177

2

0

0

PHONE UNLOCK CODE REQUEST

Hi i posted a phone code unlock request on the 03/03/17it says to wait two bussiness day, today is already 03/09 Did i miss something in the proccess?

Questions

 • Other Phones & Devices

427

1

0

0

Stolen Device- want to cancel plan

My LG tablet was purchased in November and stolen in July. I want to cancel the plan and cease paying for service for a device that can't be recovered

Questions

 • Wireless Account

346

2

0

0

Trying to unlock a paid off device that is out of contract.

I have paid for my iPhone 7 Plus in full it is out of contract and paid off. After multiple trips to my local AT&T stores and hours of phone customer

Questions

 • Apple

147

5

0

0

ETF Paid Not Able to Request Device Unlock

In summary, a customer service rep for another carrier submitted a port request before I notified AT&T of my intent to cancel my contract. I later fou

Questions

 • Wireless Account

1.4K

21

0

0

iPhone Device Unlock Error on Device Unlock Portal

Hello, I am not an AT&T subscriber. I am trying to unlock a former AT&T iPhone that was sold to me as being unlocked. For the past few weeks, using se

Questions

 • Apple

218

1

0

0

Could AT&T Give me Just 1 Reason Not To Leave? Loyalty?

I'm an existing post-paid customer paying $157.80 per month for two lines of service ($1,893.60 annually). 1 line with Data Unlimited for 4G LTE ($45

Questions

 • Wireless Billing

484

9

0

0

Receiving Error when trying to submit Unlock Device request through ATT Device Unlock page.

Hello, I'm trying to Unlock my Samsung Galaxy S5. Everytime I go to the www.att.com/deviceunlock website I am receiving an error as soon as I enter th

Questions

 • Samsung

826

3

0

0

FIRMWARE BUG??!! Very serious concern for rouge-ghost "5268ac" device connected to 5 GHz

I have Gigapower Fiber at 1GB and my neighbor is still running much less expensive U-verse over copper. We both have a Pace 5268AC Router. I have noti

Questions

 • AT&T Internet Equipment

293

2

0

0

Cant update device help

When i go to att.com/UpdateDevice all i get is a white blank screen. I'm trying to update my new phone

Questions

 • Apple

294

1

0

0

I need to remove an iPad from my plan

I have a family plan that has just 2 ipads on it.We are getting rid of 1 ipad and I need to REMOVE IT from the account. HOW can I do this?

Questions

 • Wireless Account

1.6K

2

0

0

Slow Mobile Devices – Troubleshooting and Things to Know From AT&T

Troubleshoot Your Slow Mobile Device   Oh man, if you found this article we know it is not good! This means your device is not running like it

Questions

 • Other Phones & Devices

11.5K

2

0

0

Unlock MiFi Liberate

Hoping someone can help me out here.. I have a Novatel MiFi Liberate (5792). I bought it about a year and half ago at full retail price and am trying

Questions

 • Other Phones & Devices

7.2K

10

0

0

4 device replacements in less than 3 months; CSR refused to replace device again.

Hello,I am currently an AT&T customer since October of 2009. Never had an issue with Customer Support. Always on time and very professional and curteo

Questions

 • Wireless Account

485

2

0

0

At&t devices physically installed but not paired with system

I don't have any third party devices I'm trying to add but I do have At&t devices that for some reason were not paired to the app from the start s

Questions

 • Device Troubleshooting

182

1

0

0

I can't make an outgoing call from my Samsung grand Neo.

I can't make an outgoing call from my Samsung grand Neo. What should i do?

Questions

 • Samsung

862

3

0

0

Device unlock: Looks like the IMEI number you entered doesn’t match an AT&T device

my iPhone is eligible to unlock but ATT online page saying this error "Looks like the IMEI number you entered doesn’t match an AT&T device". please he

Questions

 • Apple

290

0

0

0

NVG599, VPN and IBM's Quad 9 DNS

I received an AT&T Arris NVG599 (residential gateway) modem, router, wifi access point and now want to use a VPN as well as IBM's new DNS numbers,

Questions

 • AT&T Internet Features

245

1

0

New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.