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How to avoid Missed Appointments, Delayed Technicians, and No Show

    Missed Appointment / Where is my tech?   Tips to avoid missed appointments with a U-verse technician   Late technician arrivals, No show from a U-verse technician, and meeting appointment commitments are a serious matter to us. The last thing we want

Questions

 • U-verse TV Account

44K

1

0

0

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Official Solution

Delay Sending Setting in Messenging

Does anyone know how to set my Messenging so that there is a few second delay before sending out the message?

Questions

 • Samsung

701

1

0

0

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Official Solution

Verse Gigapower delayed browsing/loading videos

I have uVerse Gigapower in Austin 2 weeks now.  When I run speed tests I get super fast speeds 800-990 MB/sec.  However, just browsing I get 5-10 second delays just to load a video or display pics on some pages.  If I just wait, the page will always load but makes for a very frustrating experience.

Questions

 • AT&T Fiber Installation

1.8K

2

0

0

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Official Solution

Group text message responses delayed

For the last few days, I will not get some text message responses from people and then all of a sudden, all the delayed responses will come all at once.  I got 12 messages this morning at 2 AM...some that had been sent on Monday.  I have an iPhone 6 and have installed all the latest updates.  It see

Questions

 • Apple

90.1K

84

0

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Official Solution

I'm tired of all of the overage charges.

Why did I get a text this morning saying I was being charged another 15$ for more data when my bill says that my.billing cycle starts today? Getting kind of tired of all of the overage charges for such crappy and slow Internet services. Maybe it's time to find another carrier!

Questions

 • Wireless Billing

1.8K

7

0

Accepted Solution

Official Solution

2-3 minute delay when executing programs from my smart phone

For about a week now whenever I execute a program from the Digital Life app on my smart phone whether it be a program to turn on or off a smart plug, or another one to change the temperature on the thermostat, or maybe one that arms the system, turns the heat down, locks the front door, and turn off

Questions

 • Apps & Programs

2.7K

8

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0

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Official Solution

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Why is there a long delay between dialing number and hearing it ring?

I just got a new modem, Arris BGW210.  People who call me tell me they sometimes hang up thinking the call is not connecting because they do not hear a ring.  But I get one ring before they hang up.  When I call out, I also notice a very long delay between dialing and hearing a ring.  I have also hu

Questions

 • AT&T Phone Equipment

3.2K

4

0

Installation delay

I put in the order more than a month ago and the worst part is that I also ported my home phone which opens the gated community entry. The number was ported successfully, meaning disconnect from the old service but so far, neither fiber internet nor phone has been set up. The technicians and the cus

Questions

 • AT&T Fiber Ordering

263

1

0

0

Skips, freezes, delays in bedroom tvs using wifi

So my main DVR in living room seems to be mostly reliable.However, the extra tvs in bedrooms using wifi have some issues. When watching regular tv, there are frequent blurs that move ahead a few seconds of a show. Almost a freeze but not quite. When I playback using the DVR, it is much worse. Shows

Questions

 • Watching U-verse TV

417

2

0

0

Digital Life Entry Delay Rapid Beep removed with no notice!

I just wasted an hour on the phone with a rep troubleshooting why the rapid beep is now gone on the entry delay (supposed to beep rapidly the last 10 seconds before alarm sounds) to have her  finally escalate it and be told they DID IT INTENTIONALLY in a recent software update.   Honestly, I don't e

Questions

 • Device Troubleshooting

861

6

0

0

Why premier customer can not get their iPhone directly from Apple?

My boss ordered his 6+ 128 gray from our company premier account on 9/18, it hasn't ship yet. The window ends on 11/27, two days from now.  I just check apple store online inventory in NYC area, they are available in more stores that I care about. Back to the original question, why premier customer

Questions

 • Apple

534

3

0

0

Missed installation, a MONTH of waiting; now told to wait two MORE weeks

I've lost all faith in AT&T delivering on the service it let me sign up for and told me was available. I signed up for GigaPower on 2/13/2015 and scheduled an installation for 2/16/3015. I received a call on 2/13 letting me know that it would be 'at most' two weeks before the installer could fulfil

Questions

 • AT&T Fiber Installation

767

2

0

0

Very odd iPhone 6 Plus shipping confusion

I ordered a 6 Plus (128, gold) on 11/26 and was given a window of 12/29-1/7 for shipping. A few days ago I received an email from AT&T saying "We appreciate your purchase of the iPhone 6 Plus. Because the color and memory size of the iPhone 6 Plus you purchased is very popular, we have not received

Questions

 • Apple

880

4

0

0

Group Messaging Extreme Delay

Hello, I have an iPhone 6 Plus running iOS 8.4 and I have had many problems with delayed group text messages. It is so frustrating to receive messages literally a day later then I should. I noticed this only happens with group messages where an android user is in the mix. If we all have iPhones, the

Questions

 • Data & Messaging Features, Internet Tethering

1.4K

8

0

0

AT&T can't service my equipment failure for 10 DAYS!?!?!

My AT&T Internet connection went out over the weekend. After trying the online self-help tools AND after spending 40 mins on hold and another 30 mins on the phone with a foreign agent, they are telling me they can't get a service technician to my house for 10 days! TEN DAYS! That is RIDICULOUS. When

Questions

 • AT&T Internet Equipment

330

3

0

0

Odd delays when browsing / accessing internet from iPhone 6s+ over 5268AC Router wi-fi

I have consistently seen long delays / stalling when trying to access the internet from my iPhone 6s Plus when connected to our AT&T router 5268AC.  Every so often I'll browse to a web site, and the browser will just hang there -- sometimes for 10-30 seconds.  I've noticed if I were to turn off wi-f

Questions

 • AT&T Internet Equipment

2.7K

4

0

0

Iphone 8 plus shipment is delayed

my order status is still preparing to ship for 6 days. I don't know why it takes so long to get a iphone 8 plus since iphone xs, xr and max are released... Don't ever order online from AT&T. The customer service is horrible and I am really upset about this.

Questions

 • Phone & Device Upgrades

338

0

0

0

Uverse/Internet off on first clicks, need multiple on/off to power up

A minor, yet irritating issue.When I turn my TV/DVR on using Uverse Remote, POWER button. I get a no service message. I have to then turn it off again. Wait a second, turn it back on, and then it works. Sometimes, it takes a 3rd time to do this. The same is true with internet. If I pick up my iPad o

Questions

 • Watching U-verse TV

355

4

0

0

Text messages are delayed and bundled together

For the last few days, I will not get some text message responses from people and then all of a sudden, all the delayed responses will come all at once.  I got 12 messages this morning at 2 AM...some that had been sent on Monday.  I have an iPhone 6 and have installed all the latest updates.  It see

Questions

 • Data & Messaging Features, Internet Tethering

1.1K

2

0

0

Fixed Wireless sudden increased latency

Back in October when I first got ATT fixed wireless my latency was in the 40ms range in ipv4. After 2 weeks I had called an complained about nat restrictions online, after trying a few times a tech said she fixed it and it won't happen again. Shockingly she was correct, I could still use my voice ch

Questions

 • AT&T Internet Equipment

1.2K

2

0

0

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