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AT&T "Free iPhone 8" promotion

We are long time, high volume customers , however in a very lengthy conversation for the purpose of correcting our vastly inflated account, I was informed we had earned 2 'free' iPhone 8s. I reminded the rep why I'd called in the first place and informed her I in no way wanted no numbers or devices.

Questions

 • Wireless Account

54

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AT&T using deceptive marketing tactics to lure customer into commitments they DONT keep

I really just dont understand it. I mean i work so much i rarely use my internet until around what i have come to understand as peak hours. Now for awhile i thought to myself "Brandon, you ONLY have the elite service" you know 6mbps and it during the peak time so maybe thats why i am having issues w

Questions

 • AT&T Internet Account

405

5

0

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No Show for 3 days though promised priority. Senior mother needs landline. Manager screamed at her.

I have never in my life experienced such runaround, daily promised installation and no show 3 times now at #priority status. What happened to this company. My mother ordered a landline and was promised installation on Wednesday. No one showed. Thursday we called at 8:44am and were promised priority

Questions

 • AT&T Phone Installation

315

3

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At&t won't allow me to return a new device

So here the issue. I live in Arizona, my family and I went on a vacation for 2 weeks to Cincinnati Ohio area. During our stay we ventured into the Florence Kentucky area. On 1/10/17 we ended up at an at&t authorized retail store. Looks just like every at&t store does. I ended up buying a Galaxy S7 f

Questions

 • Wireless Billing

4.2K

3

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Representatives will LIE to you in CHAT and not give you credits you deserve.

I cancelled my service on the 2nd day of my billing cycle and they over-charged me $287 for service I couldn't use. I have been promised credits multiple times in 8 months but it has been a lie. The reps. will do anything to transfer you and hang up. I have proof of Chats, but no way to send them to

Questions

 • Wireless Billing

279

8

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Web Sales and chat

When you are told something in the chat box when shopping on the AT&T site it is not necessarily the truth. Was told one thing in chat only to have a AT&T rep tell me that the information that i was given was not correct. That I could return the Phone under the buyers remorse clause. So now I take a

Questions

 • Apple

621

4

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Deception

Ok now that I've calmed down, let's discuss AT&T. I took my hotspot to the local store because it was saying no battery. The guy simply took the back off and the battery came on. I was happy. Then he says I can save you money and you will have unlimited wifi and data. Ok sounds good. From $212.00 to

Questions

 • Wireless Billing

393

12

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How To Contact the FCC about Unauthorized Billing

Does anyone have experience contacting the FCC regarding unauthorized charges from ATT Wireless or other wireless carriers?  Any advice on that process would be much appreciated.  I have included a link below to the section of www.FCC.gov where complaints can be filed, but I'd love to hear about any

Questions

 • Wireless Billing

2.5K

21

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Fraud and Deceptive Practices at the Lake Charles, LA Store

Buyer beware at the store. I went to Store at 2801 Derek Dr., Lake Charles, Louisanna and bought a wireless hotspot. After 12 days I return the hotspot and was told by the store manager I would get wave any fees associated with device after I sign up for home internet. Device was return and home int

Questions

 • Wireless Billing

155

1

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at & t is deceptive

I have a go phone with att for maybe six years.  I have always been able to receive and send pictures in a text without  being charged for it.  Now out of the blue att is charging me for every picture I am sent of my grandchildren.  I called and they said that is the plan you have.  That is not the

Questions

 • More AT&T PREPAID Discussions

319

11

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New Unlimited Plus plan and corporate discounts - Deceptive

I just gave up my grandfathered unlimited plan to switch to the new Unlimited Plus plan.  Before doing so I chated with a customer service rep, because I had some questions about the details of the plan.  I specifically asked if corporate discounts will still apply.  Through my company I get a 25% o

Questions

 • Wireless Billing

21.7K

35

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Why has ATT limited the time a voice mail can be stored to 30 days? Voice mails older are LOST?

I just ordered a new iphone 6.  Then my visual voice mails stops working on my current iphone.   I call the local store...they tell me its suspended until I activate it on the new phone.   I had voice mails that were VERY important to me on there.....from my gf that was killed in a car accident...an

Questions

 • Data & Messaging Features, Internet Tethering

288

2

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ATT Lies - Free HBO for Unlimited Plus Customers a deceptive Lie?

I hope someone finds this post before considering ATT or upgrading to Unlimited Plus Multi-Line plan. ATT wont honor the Free HBO for Unlimited Plus customers. I signed up for Unlimited Plus Wireless about a year and a half ago with 5 lines. I was supposed to get HBO for free and followed the steps

Questions

 • Wireless Account

1K

16

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Worst customer experience ever with AT&T!!!

Experiencing the worst (non)-response from any company I have ever done business with.  After being offered a "promo" tablet, a new in-authorized line of service was added.  When I tried to cancel I was then offered a lower rate to not cancel with the understanding I could cancel at any time.  But n

Questions

 • Wireless Billing

434

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Dishonest ATT Practices

I had been a long time ATT customer, but getting ready to dump them because of their dishonest business paractices. I called ATT in August to complain about poor service I was recieving. The representative offered me a 50 credit. However she did not mention or disclose that by accepting the $50 doll

Questions

 • Watching U-verse TV

327

2

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Deceptive Internet 50 Promotion

I posted this in reply to another with same issue but am reposting to make sure this is seen by AT&T.  I signed up for Internet 50 at $40 a month. Installation went fine. Logged into account and it says Internet 50 service. The next day it changed to Internet 24. Chat tech told me a glitch during si

Questions

 • AT&T Internet Plans

357

1

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Accepted Solution

Official Solution

ATT bait and switch offer

Hi, I have been ATT Wireless customer 8+ years. In Dec 2017, I was pitched an attractive promotion package for Uverse Internet and TV with low combined price, no one-time fee,  and Visa Gift card. However, the bill does not reflect what I was promised. I spoke to multiple reps including the customer

Questions

 • U-verse TV Account

194

1

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