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Deception & Lies from AT&T Austin Domain Store

I purchased a new S8 Active and activated a new line on March 18th.  I was then offered a second phone for free.  I left and came back with my wife to select a phone and they were out of inventory.  The next day I went to a Waco TX location and they said that the promotion had expired on March 15th.

Questions

 • Wireless Account

289

13

0

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Upgrade to Fiber Optic

We were notified in November that fiber optic was available in our neighborhood, no additional cost and no extension of agreement.  We upgraded 4 days into my cellular monthly service I received notice our data plan was almost depleted.  The wifi was continually disconnecting from our cell phones. 

Questions

 • AT&T Fiber Equipment

780

0

0

0

Truth or lies? 2 reps, 2 answers....

So I get on chat to finally upgrade to a smartphone from old Nationwide plan. I spent 45 mins btwn 2 reps & can't figure out if there is any truth to either claim. Andrew (Rep 1)Rep 1= Andrew, offers me 3GB Mobile Advantage Plan (not new line) +BYOP (bring my own iphone)  for $60/mo plus tax. I ask

Questions

 • Wireless Account

187

7

0

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Trade Ins...Still no credit applied....10 Months!

Att, I have lost count how many hours and calls I have made, SINCE JANUARY, to get the credits promised to me for trade-in.  I have been completely mistreated and destroyed by your customer service system, no one seeks to address this.  All you do is pass me back and forth between departments.  THIS

Questions

 • Apple

151

0

0

0

Feel very deceived

We had completed our 2 year contract with AT&T. After the hype, I decided to upgrade both my wife's and my phone to the new iPhone 6 on our existing account. We were given the option to upgrade by either the routine method (2-year contract) or to some new plan "AT&T NextSM" which has you doing insta

Questions

 • Wireless Billing

476

4

0

0

Switched from a 2-wire to a 1-wire connection

So, I've been having a great deal of trouble with line 2 of my bonded pair.  Five or six techs later, they switched me to a single wire.  I have been paying for 50 MGBS service and now discover that many of my devices don't have the proper wireless card to get 50 MGBS.  So now I have a 2.4 ghz and a

Questions

 • AT&T Internet Equipment

180

1

0

0

Bad Taste

I have never been so disgusted with customer service in my life. I'm going into my second month having AT&T service and I've never been treated so badly and had to go through so much crap with SIM cards not working phones not connecting properly my first bill should have been 175 but it was $260 now

Questions

 • Wireless Account

63

1

0

0

Treated poorly on a repair request

I have never been so disgusted with customer service in my life. I'm going into my second month having AT&T service and I've never been treated so badly and had to go through so much crap with SIM cards not working phones not connecting properly my first bill should have been 175 but it was $260 now

Questions

 • Wireless Account

42

0

0

0

Worst customer service ever, I just wanted to pay off my iPhone X and unlock it.

Hello, Where do I start? 4 days ago I tried to pay off my iPhone X online, and I was with a rep via chat, first it was "Steve" which transferred me to "Criselle", my card got declined 3 times because it said it was invalid, but it still made me 3 pre-authorizations on my bank account (they returned

Questions

 • Apple

126

0

0

0

Complaint: Bait and Switch

I was a Verizon wireless customer for more than 15 years. I stopped by an AT&T store in Montclair, CA to look at the new iphone 8+ because my son wants one. The person at the store promised me that my monthly payments will be lower than Verizon. I got 2 iphone 8+, and I was told 1 would be free, the

Questions

 • Wireless Billing

368

5

0

0

Lies, fraud & other customer service nightmares...

For months, I have been trying to cancel my home phone service as I was no longer under contract (bundle). In early November, I believed that this was accomplished but was surprised to see the home phone on my bill.   Fast forward to today, my service plan has escalated from $149/mo to $209/mo and t

Questions

 • U-verse TV Account

512

1

0

0

My plan was changed without my knowledge! Now I pay more and get less service.

I was looking over my bill and noticed out of my four lines I have on my family plan one of them was not receiving my State discount. It was changed from the “Unlimited” plan to 3gb and now costs $5.00 more per month. After an hour on the phone and three phone calls later I was told that my plan was

Questions

 • Wireless Billing

478

4

0

0

We deserve an UPDATE!

I am sure there are many here like me that can no longer log into ATT Smart Limits! And have some phone numbers AND data blocked WITHIN Smart Limits. Now that we can no longer log INTO Smart Limits and unblock data and/or unblock certain phone numbers this is getting to the point where WE DESERVE AN

Questions

 • Account Features

356

12

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0

How do I view prices with nothing to do with DirectTV?

Simple question: How do I view cellphone and plan prices with nothing to do with DirectTV on your website? https://www.att.com/cellphones/samsung/galaxy-note8.html#sku=sku8440478  This is insane. When I purchased my last Jaguar, I did not have to look at vacuum cleaners or other irrelevant items!I w

Questions

 • Wireless Billing

717

11

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