I, like many customers on this forum have been getting hit very hard by data overages. My two daughters are on constant wi-fi and do not leave our home but sparingly. I called at&t to speak to a rep about this problem and was told that I must turn off cellular data when connected to wi-fi. I explain

I am unable to check my data usage on my To Go Phone.  I have downloaded the app and it does not show the data usage.  I have called customer service and they could not figure out the problem.  I visited an AT&T store today and the rep agreed that something is wrong with the app.  I have also used t

I've been using the device for many years. And after my data plan renews itself, the device is updated with current usage and data limits. But although my renewal date was 2/23, the device is still showing numbers from the Jan-February range. This also shows up in the web app for managing the device

I got the AT&T app today to view my data usage but whenever I try to open it, it says "Yor ID has not been granted access.." How do I fix this?

I received notification today that I went over my data limit, which I’ve never done. I have wireless internet at home and work. I went online and looked. I saw that at 12:30 early this morning 99 mb of cellular data was used. I wasn’t even awake at that time. Plus, that’s half my usage during one ho

I have a few favorite visual voice mails messages on my Samsung Smart Phone Galaxy 3. I like listening to these visual voicemails messages from time to time. Am I using up data when I re-listen to the old messages?

Hello! Ive been looking for internet options in my area and the options are pretty limited. We have great at&t cell service (4G LTE) and we have an unlimited plan so we usually use our phones to use the web and watch videos and such instead of our computers. Recently, my dad started working from hom

I never sign up for 2 year anything, ever, and recently I signed up for the 2 year contract hot spot. I am now concerned that the data usage is going to be accumulationg even if I am not using the computer.  I need an answer ASAP because I am waiting to hear back before I activate the hot spot I got

I am on my mother's contract as a family line. She gets 10gb of data per month, as far as I know. I had bought an Avail 2 Go Phone recently, with it's own monthly plan (talk and data). Once I got the SIM for the line she had added for me on her own plan, I quit using the SIM I had gotten with the Av

Starting October 2018, I started getting the nastygram abt the middle of the month from ATT saying I was at 65%,90%, etc of my DSL usage ( 6/.5 mbps, 150 GB cap)I route ALL internet traffic through a Netgear R7000 . The R7000 is the only thing the Netopia Modem connects to.The Traffic Meter in the R

At the bottom of my ATT bill there is a statement that "The ATT network constantly communicates with internet enable devices when they are powered on.  These communications will show as data usage on the customer records but do not necessarily indicate a customer initiated transaction."My questions

I'm running the recent Android 7.0 update on my S7 Edge, and so far this billing cycle, Samsung cloud has used up 2.95gB of background mobile data.  This makes no sense as I'm only using 147 mb of cloud storage according to the app, and the app itself is set to back up via wifi only.  The auto backu

I am a GoPhone customer on the $45 monthly plan (1 GB high speed data). On logging into my account, I can not find “Usage Summary to check your data balance” as ATT specifies on “How to Check Your GoPhone usage.”Any advice would be very much appreciated.—David

My son had tmobile service with his iPhone 4s for the past 8 months and the usage never went above 50-60% of his 1GB plan in any one month. Due to coverage issues in our area (hilly), I had to switch his line to AT&T and for a new iphone 5s on contract. Starting the very next month, data usage excee

Here's waht happened to me. I'm sitting in my car waiting to go into pickup a takeout order and I hear mu Phone notification go off. I reach for my, phone, look at the screeen and it says 75% of your monthly data has been used. I think to myself, hmmm, I wonder what caused that. I was not doing anyt

The data usage graph has disappeared from my account page. I understand that I now have so-called "unlimited data" but 2G data is pretty much useless. I need to know how much high-speed data I have left so that I can add a data package, if needed. PLEASE re-instated the high-speed data usage graph!

In May when the data cap was communicated, I called customer service to see what my usage was, and was told you are fine and never exceeded the 600Gb cap, and went on vacation. At that time I complained that I couldn't see any data usage information.3 months later data usage is available and I now s

Nothing but problems since having ATT internet. I have a laptop, ps3 for netflix and a disconnected cellphone on wifi. Started Access in Sept 2017. From the first through the 16th daily usage showed no more than maybe 20 gb used a day and up to 1-2gb uploads daily (confused with the uploads since i

I just had a quick question about data caps. I'm new to U-verse and the agreement states that I am allotted 250 GB per billing cycle. I've seen posts from years past stating that this cap has not generally been enforced and I was wondering if this was still the case. Thanks for your help!

I understand that data usage is reported hours or even days after it is used. However, my high speed data usage has been lasting for much, if not all, of any given month. Today is October 3rd, yet somehow all my high speed data for the month of October has already been used and my data habits haven'