What exactly are the correct settings for the iphone6 so that the least amount of data will be used? I recently started to try and use icloud, but in the settings I turned everything off except for the find my iphone  - could that use data? I finally found a plan I can afford but now bill gets jacke

In total, my bill is now $300 or more thanks to $20 overage charges (per additional 500 MB). Thing is, several of these overages occurred when I was on a WiFi network. 10 minutes ago I received a message saying that more than 75% of my additional data had been used. I'm at home, connected to my WiFi

I'm considering switching to the unlimited Plus plan which includes a hotspot.  I already have two phones AND a Unite Pro Mobile Hotspot.  I also have the 40GB plan of mobileshare data.  This setup is my ONLY option for dedicated internet at my home.  So, I want to make sure I understand what I'm ge

I have been a Cingular/ ATT wireless customer for decades. I am travelling cross country on AMTRAK. We hit the data limit on our 25GB data plan. I had already upgraded to a 50 GB plan effective in four days. The website offered to backdate this data plan change, but would not complete the process de

If you are considering the Smart Limits feature to manage your children's phones, moreover their data? Don't bother. AT&T charges customers a monthly fee for each line that you request this feature to be applied, however, this feature continues to be changed on behalf of the company, not the custome

I'm editing to add a WARNING: this is a LONG post.  I have a lot to say, and many problems to explain, so it's necesarily long.  So, read at your own risk.  If I can find time, I'll come back to shorten it soon.   First, it's only fair that I start by noting that my husband and I are lawyers. I am w

I really need help with this. I religiously pay my monthly prepaid bill through auto pay. This month however my account states that my next bill isn't due until next month and the payment was successfully taken out of my bank account. I also received a text saying that my bill was successfully paid.

I'm looking to see if anyone has ever had a similar experience and what resolution they came to.   I've honestly never had a negative experience with AT&T.  I switched to AT&T about 7 -8 years ago (from T-Mobile) and have always had GREAT customer service! I currently have 3 iPhones, a basic phone, 

I have been charged in excessive of $952 in data overages for a tablet on my account for usage on bills from 2/18/18 - 3/17/18 & 3/18/18 - 4/17/18. There are multiple layers to this problem and I am having a hard time after many days, hours and over 12 agents across different departments I’ve s

Nothing but problems since having ATT internet. I have a laptop, ps3 for netflix and a disconnected cellphone on wifi. Started Access in Sept 2017. From the first through the 16th daily usage showed no more than maybe 20 gb used a day and up to 1-2gb uploads daily (confused with the uploads since i

I am a long term wireless user. I monitor my use and responsibly use my limited data. Suddenly in the last two weeks conveniently beginning with a new bill cycle, I am told I have used twice the data I usually use. Called customer service and they admitted that this is a known problem! However the o

Hello - I have seen many recommendations stating in order to control data usage, simply use wifi.  BUT, if my internet is provided through an AT&T hot spot unit, isn't that just the wifi that my phone would be using?

Towards the end of last billing cycle, I knew I was coming close to my 1GB of data limit.  So on the night of the end of my billing cycle, with 3 hours until the next billing cycle began, with 24 megabytes to spare on my data plan, I disabled all mobile data on my phone, put it into airplane mode, a