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How to factory reset with broken display? (Galaxy S4)

Samsung Galaxy S4 (SGH-I337). I'm going through the damaged phone return process and I am instructed to do a factory reset of my damaged device. The screen is completely unusable. I tried to do a factory reset from my computer using Kies 3 and it was unsuccessful many times. The message this program

Questions

 • Samsung

977

1

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Technicians blamed on each other and left customer with problem???

We actually have very long story with AT&T. But this is the recent one.- We moved to the new location, they came and installed everything, was great.- In few days internet was slow,  a very young guy came and kept calling me DUDE ( I know I am 20 years older than him) , he said the 1st tech did a aw

Questions

 • AT&T Phone Installation

268

3

0

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Upgrade from referb iPhone to new iPhone

I filed an insurance claim to cover a damaged iPhone 6. They sent me a refurbished iPhone 6 (I'm not happy), and in a different color. Is there any way to get a new iPhone instead of this referbushed rubish that "insurance" issued me? Thanks

Questions

 • Apple

685

2

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Damage phone return issues

On 9/22/2018 I ordered a refurbished iPhone 6 from AT&T. It shipped on 9/23 and arrived on 9/25. But the phone arrived damaged. The screen was separating from the case by what appeared to be battery swelling. I returned the phone the same day using the original packaging and provided return label.Th

Questions

 • Phone & Device Upgrades

284

1

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