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BLACKLISTED MY PHONE BY MISTAKE NOW CANT GET BACK WORKING

I recently moved to Bowling Green KY for a job. I have had Verizon Wireless for over 16 years, unfortunately there is not a Verizon store in Bowling Green so I decided to get a line through AT&T. My aunt has a business account with AT&T and had an extra phone because she had upgraded, and her old ph

Questions

 • Apple

2.5K

4

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Instructions to unlock an IPhone purchased through AT&T

What to expect if you meet AT&T's requirements for unlocking a phone and you attempt to do it: Prepare to spend many hours over the course of many days and weeks on AT&T website,  myAT&T app and AT&T customer service phone number trying to use the procedures AT&T provides for requesting an unlock. 

Questions

 • Apple

241

3

0

0

AT&T Service Failure - Refund for Incorrect Billing

I traveled to the United Kingdom from 5/17/2019-6/1/2019. The day I left the US I added an international package to my account. Three days into my trip my phone was shut off because of incorrect international overages. I called back and was told the international package was never turned on, but tha

Questions

 • Wireless Billing

91

3

0

0

Faithful 8 year Uverse Customer - charged for service after I moved - please help!!

Dear AT&T - Uverse,I ordered Uverse service as soon as it was available to me in 2008.  I had it for 8 years, until 2016.  Unfortunately I moved to an area (see address below) that does not have Uverse service and the only 'broadband' remains with Charter.  Now when I was moving at the end of last y

Questions

 • AT&T Internet Account

245

4

0

0

How to file a complaint on ATT internet tech?

I am disgusted with the tech from customer service that I just spoke with. I asked SIX TIMES (maybe more) to speak to a manager and NEVER got a manager! How do I file a complaint?!?

Questions

 • AT&T Internet Account

120

1

0

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Why is AT&T so disrespectful and unhappy?

Why is AT&T service so poor? Is the leadership so profoundly disinterested with its mergers, acquisitions and growth and removed from reality such that it is simply not aware? The lack of empathy in its web design, service design, and customer support processes is notable and deserves some sort of m

Questions

 • Account Features

242

6

0

0

Sales Rep in store completely screws up my account and now I'm forced to suffer the repercussions!!!

Back in November 2016 I went into an At&t store to purchase an iphone 7plus. Keep in mind that my sister is also on my account and has an iphone 6. I was told by a customer service agent that I was not eligible for an upgrade, so in order for me to upgrade I needed to pay $250. I said, Cool. Swi

Questions

 • Wireless Billing

586

1

0

0

Wrongfully charging my bill - is there an email I can reach out to?

You wrongfully charged me for a bill after your customer service team promised it would be removed from my account and NOT charged to my credit card because it was an AT&T mistake. I need help now and want my money refunded ASAP. This is terrible customer service. Does anyone know of an email addres

Questions

 • Wireless Billing

230

1

0

0

Closed

Customer Service Issues

I am FURIOUS with AT&T's customer service. I lost my phone yesterday and am trying to figure what options I had to replace it. I spoke with online reps and either they don't have any answers (what use is a representative if they don't even know anything???) OR they close the chat before even trying

Questions

 • Wireless Account

980

10

0

0

ATT needs to make it right

Here's an outline of what has occurred:about May 4th:  rec'd call from ATT rep to offer free internet for lifeMay 10th:  I placed an order to get 2 new wireless lines, free home internet, 35 tv channels, and two new free LG G6 Duo phones.  Chose these phones as Apples would not work well with my dai

Questions

 • Wireless Account

572

31

0

0

ABSOLUTE WORST

I was traveling internationally when I was advised to change my plan for international usage which I paid for and still was charged over 2,000.    We called back multiple times because I noticed the change did not take place! And they charged me twice for the Gold Pass, with a Day Pass, which I had

Questions

 • Wireless Account

93

1

0

0

AutoPay Cancellations & Refund

My prepaid plan was supposed to renew tonight (6/27) but I cancelled the autopay last night as I’ll be abroad for next two months. However I still got charged for this coming month. I demand a prompt full refund.How do I request a refund? I called 611 but refund request wasn’t an option and it doesn

Questions

 • Account & Usage

345

1

0

0

Corporate monster who cares ZERO about cusotmers?

Review should be a NEGATIVE 100. This has become the most horrific company I've ever had to deal with. They're nothing but a corporate monster that really doesn't care about customers. We've had Direct TV and Internet from them for years. The end of January our Internet went out, a tech came out and

Questions

 • AT&T Internet Installation

235

2

0

0

How do I get someone in Customer Service who can actually do something?

I was on the chat and asking the customer service person about what the fees were if I was to cancel my internet and letting her know the problems I've been having - trying to find a solution. During this conversation she cancelled my internet without my authorization!! None of the customer service

Questions

 • AT&T Internet Account

314

1

0

0

AWESOME CUSTOMER SERVICE!!!

So, I hope someone from AT&T can get this back to her but when I joined over the phone my experience was awesome and the move to AT&T Uverse was seamless. Her name was Crystal and I failed to take the survey in time, but I'm so glad I asked for her employee ID# it is CB1113.   She was extremely prof

Questions

 • U-verse TV Account

331

2

0

0

Fiber outage

A little preamble; I've been in IT for 25+ years, many years ago focusing on networking, so I know the basics of how this stuff all works. My AT&T fiber Internet went out Tuesday afternoon, a big deal for me because I work from home. This is the 2nd time that's happened in the last month, previously

Questions

 • AT&T Fiber Equipment

341

2

0

200 per line offer

I received a 200.00 per line offer from Direct TV to switch to ATT Cell Service, We did that and added 4 new phones also, but I still have not received my credits. I called Direct TV and ATT 3 times and each time they tell me to call the other one ?? Very frustrating. I was contacted by them direc

Questions

 • Wireless Billing

963

28

0

How to talk to customer service when my phone is suspended

My phone was suspended due to not being able to pay. I lost my old job and I’m starting a new job. I can’t make arrangements with my new job without phone service. My att app gave me a total of $149 to restore my service and a past due balance of $298. Worked my butt of for 5 days getting the $149 t

Questions

 • Wireless Billing

176

2

0

0

AT&T Charging Me For A Phone I Gave To USPS

Someone, please help! In September I traded in my phone for a new one. I followed the directions, packed the phone with the prepaid label and brought it to USPS. I've been through the USPS customer service process, they opened a case and determined that a 3rd party carrier picked up the phone and th

Questions

 • Wireless Billing

136

1

0

0

Very upset customer!!! Returned iPhone meanwhile keep harrassing me with charges of phone.

Back in early March I went into the store to upgrade my phone. I got a new phone and they gave me a smart label saying that they couldn't take the old phone a Samsung there in the store now it has to be shipped out. Something told me to send this through the post office and not just by putting it in

Questions

 • Wireless Billing

308

4

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