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Hanging up on your customers is how you solve your most complicated problems

I have spent the last 2 hours on the phone with multiple representatives trying to purchase this phone.  https://www.att.com/cellphones/samsung/galaxy-s7-edge-used-phone.html#sku=sku8370477 Once I log in the website insists that I add another line instead of allowing me to upgrade my phone to this m

Questions

 • Phone & Device Upgrades

237

6

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At&t Unlocking Phone - Contract and Phone Paid off

I am having the WORST experience with AT&T.  We have paid off all our phones, I paid the early termination fee of $400 at the end of January and it's now February 10th, I've been trying to unlock my phone so I can move over to T Mobile but it continues to say that I haven't paid off my phone/contrac

Questions

 • Account Features

162

1

0

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Provide reliable communication to customers.Very disappointed!

I would like to this as an opportunity to explain my dissatisfaction on my recent purchase. I have placed an order online for Fiber connection and throughout the process it never asked me about when i would like to have my service activated. The system just picked up the date automatically without m

Questions

 • AT&T Fiber Ordering

329

1

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Does ATT have a moral compass?

So I initially got a internet/phone pkg bundle with ATT b/c I was paying $140 month with another major co. I wanted a cheaper bill and told the sales woman who was great that I wold infer about getting tv services possibly b4 installation date. A few weeks later b4 installation I talked to a sales g

Questions

 • U-verse TV Account

314

1

0

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Very upset customer!!! Returned iPhone meanwhile keep harrassing me with charges of phone.

Back in early March I went into the store to upgrade my phone. I got a new phone and they gave me a smart label saying that they couldn't take the old phone a Samsung there in the store now it has to be shipped out. Something told me to send this through the post office and not just by putting it in

Questions

 • Wireless Billing

304

4

0

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200 per line offer

I received a 200.00 per line offer from Direct TV to switch to ATT Cell Service, We did that and added 4 new phones also, but I still have not received my credits. I called Direct TV and ATT 3 times and each time they tell me to call the other one ?? Very frustrating. I was contacted by them direc

Questions

 • Wireless Billing

947

28

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ATT needs to make it right

Here's an outline of what has occurred:about May 4th:  rec'd call from ATT rep to offer free internet for lifeMay 10th:  I placed an order to get 2 new wireless lines, free home internet, 35 tv channels, and two new free LG G6 Duo phones.  Chose these phones as Apples would not work well with my dai

Questions

 • Wireless Account

553

31

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AutoPay Cancellations & Refund

My prepaid plan was supposed to renew tonight (6/27) but I cancelled the autopay last night as I’ll be abroad for next two months. However I still got charged for this coming month. I demand a prompt full refund.How do I request a refund? I called 611 but refund request wasn’t an option and it doesn

Questions

 • Account & Usage

291

1

0

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AT&T Unified My Wireless Account To Someone Else's Services Without My Authorization.

I have been a Wireless customer with AT&T since 2007. Up until last week, I had not experienced any inconveniences accessing my account, adding lines, and much less upgrading up until last Friday, 11/9/18. I was looking to utilize AT&T's BOGO offer, to gift my son an Apple iPhone XR for his birthday

Questions

 • Online Account Access

186

0

0

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AWESOME CUSTOMER SERVICE!!!

So, I hope someone from AT&T can get this back to her but when I joined over the phone my experience was awesome and the move to AT&T Uverse was seamless. Her name was Crystal and I failed to take the survey in time, but I'm so glad I asked for her employee ID# it is CB1113.   She was extremely prof

Questions

 • U-verse TV Account

324

2

0

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GREAT CUSTOMER SERVICE

I just wanted to take a minute to thank Lisa in the Arlington Heights Office for providing wonderful customer service!!! She was a big help and I will remain an ATT customer just because of her. Thank you Lisa!!

Questions

 • U-verse TV Account

292

1

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AT&T Lied about my monthy bill and said i didnt need wifi

The AT&T represenative lied to me about the cost of my monthly bill. I was told i would get a 10 dollar discount for bundling, but that was a lie. I also was told that i didnt need wifi, or home internet for my system to work. I even asked how that was possible? I was told the camera has a modem and

Questions

 • Billing & Payments

257

1

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Corporate monster who cares ZERO about cusotmers?

Review should be a NEGATIVE 100. This has become the most horrific company I've ever had to deal with. They're nothing but a corporate monster that really doesn't care about customers. We've had Direct TV and Internet from them for years. The end of January our Internet went out, a tech came out and

Questions

 • AT&T Internet Installation

229

2

0

0

ABSOLUTE WORST

I was traveling internationally when I was advised to change my plan for international usage which I paid for and still was charged over 2,000.    We called back multiple times because I noticed the change did not take place! And they charged me twice for the Gold Pass, with a Day Pass, which I had

Questions

 • Wireless Account

90

1

0

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EXCELLENT CUSTOMER SERVICE/EXCELLENT TECHNICIAN (Date of Service 02/13/2019 thru 02/14/2019)

Hello - I would like to send in this electronic compliment about Technician Dave (User ID DY2723).  My mom is a Senior Citizen and experiencing some severe health issues.  I know that my Mom has had ATT Service long before when it was Ohio Bell.  I called reporting an issue in the beginning with the

Questions

 • AT&T Internet Account

381

3

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New service request

I am building a new home that does not have internet service for any carrier. I have tried multiple times to talk with general customer service, new service account reps, field technicians, technical support and Chat. What does it take to get internet service into an area that is not an established

Questions

 • AT&T Internet Installation

112

2

0

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Faithful 8 year Uverse Customer - charged for service after I moved - please help!!

Dear AT&T - Uverse,I ordered Uverse service as soon as it was available to me in 2008.  I had it for 8 years, until 2016.  Unfortunately I moved to an area (see address below) that does not have Uverse service and the only 'broadband' remains with Charter.  Now when I was moving at the end of last y

Questions

 • AT&T Internet Account

241

4

0

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Returned phone tracking says delivered and customer service is still claiming not received

We returned our phone on Oct 1st to ATT and we are still being charged for that phone when asked customer service is saying they haven't received any even though Tracking info says as delivered on oct 9th.Tracking Number:9202390100721455465328

Questions

 • Wireless Billing

99

1

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Sales Rep in store completely screws up my account and now I'm forced to suffer the repercussions!!!

Back in November 2016 I went into an At&t store to purchase an iphone 7plus. Keep in mind that my sister is also on my account and has an iphone 6. I was told by a customer service agent that I was not eligible for an upgrade, so in order for me to upgrade I needed to pay $250. I said, Cool. Swi

Questions

 • Wireless Billing

583

1

0

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AT&T Service Failure - Refund for Incorrect Billing

I traveled to the United Kingdom from 5/17/2019-6/1/2019. The day I left the US I added an international package to my account. Three days into my trip my phone was shut off because of incorrect international overages. I called back and was told the international package was never turned on, but tha

Questions

 • Wireless Billing

85

3

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