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Out of Country Customer Service!?!?!?!?!?
I'm unable to explain my problem when someone doesn't speak the same language as I do??? That is utterly unexceptable. I ordered a replacement box a month ago, never recieved it, and I'm unable to explain the issue to someone that doesn't understand English. Supposedly we get 4 HD channels at once
• U-verse TV Account
Faithful 8 year Uverse Customer - charged for service after I moved - please help!!
Dear AT&T - Uverse,I ordered Uverse service as soon as it was available to me in 2008. I had it for 8 years, until 2016. Unfortunately I moved to an area (see address below) that does not have Uverse service and the only 'broadband' remains with Charter. Now when I was moving at the end of last y
• AT&T Internet Account
Update Survey/Review for AT&T Technician Customer Service
I have been a long, loyal AT&T customer in for many years who has had several AT&T technicians come in to perform some service, but my most recent experience with technician Eddie (Eduardo Araiza) has unfortunately been very unpleasant. I actually had given him an excellent survey for him after his
• AT&T Internet Equipment
AT&T customer service made false promises to get me to sign up for services
I called AT&T to transfer my uverse service as I moved to a new address. It was very important to me to keep my phone number (reason I don't need to go into here). On my initial request, I was told that this would not be possible because my new location was under a different area code. I told the re
• AT&T Phone Features
Speed tests are normal but my actual download speed is significantly slower
I just switched to ATT Internet 75 and my speed tests show normal, but when i try downloading a file or game it is way slower. I tried using a different computer and Ethernet cable but I got the same results every time. I restarted both computers and the ATT modem, yet nothing changed. Then I tried
• AT&T Internet Features
Why will AT&T not waive a $5 late fee when I wasn't notified of the fee?
I had a late fee of $5 that I didn't know about. Even after being a customer for 15 years they will not waive the fee. Insane.
• Wireless Billing
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• U-verse TV Account
Why would you lock my phone?
The main reason I bought my Iphone 5 from Amazon as an unlocked phone, was because I never wanted to deal with a company locking my phone. I had been using a SIM card that I got as a pre-paid plan from AT&T (I think they call it a GoPhone SIM card), and everything was working fine. I've now moved to