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Not what I signed up for!

U300/50mbps. I negotiated a rate with AT&T, and later on I get an email, with different amounts than I agreed to. I called to have it corrected, and was assured that the amount would be correct, even though the previous employee said the same thing. Surprise - the amount is still wrong. I guess I'll

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Unresolved billing and internet issues

My contract was about to expire at the beginning of August, so I started shopping to see what deals I may be able to get. My internet was decent at around 20Mbps, but we did have intermittent issues. Actually, it got to the point I contact customer service. Their solution was to get me a good deal a

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498

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They should change the name to AT&T Customer Headache Department.

This long entry resumes the last 3 hours of my day. These were THE most challenging 3 hours I’ve ever faced on the phone with a Customer Service Department - all for what is pennies to such a large company. They should change the name to AT&T Customer Headache Department. How this company was awarde

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Does ATT have a moral compass?

So I initially got a internet/phone pkg bundle with ATT b/c I was paying $140 month with another major co. I wanted a cheaper bill and told the sales woman who was great that I wold infer about getting tv services possibly b4 installation date. A few weeks later b4 installation I talked to a sales g

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Customer Service

I have to vent a little bit here.  I have been a loyal AT&T customer now for about 7 years.  Never thought about switching.  Generally happy with service.  That was until this year though.  I recently made a big move with my family and we still had cell numbers with our old area code.  I figured sin

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Closed

Why is AT&T refusing to honor so many agreements?

I just searched "Customer Retention not being Honored" here in the forums and I got over 100,000 YES one hundred thousand hits for threads. A similar search on Google gleaned over 1mill pages.   WHAT ARE YOUR POLICIES?   have spent over 10 hours on phone, and in hat/email with so many

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