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AT&T Next Exchange/Return Nightmare(Upgrade Reversal) - Paying for an iPhone I don't even have

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Questions

 • Wireless Billing

215

1

0

0

AT&T False/Fraudulent Advertisement

Let me state that I have been an Customer with this AT&T for about 20 YEARS.  Before you sign up with AT&T, it is highly advisable you read this.  AT&T today offered me a claim if I upgrade my phone I would only have to pay tax and trade in my current device (continue paying monthly).  I went online

Questions

 • Wireless Account

245

3

0

0

Repeated Uverse Billing Errors and Issues - No Help!

Any one know who to contact for escalation on continuously having billing issues and errors with Uverse products and promotions? My bill randomly went up $60+ after I received a set top boxer receiver replacement since my previous equipment failed. This happens EVERY TIME I contact technical support

Questions

 • U-verse TV Account

290

2

0

Closed

Customer Service Issues

I am FURIOUS with AT&T's customer service. I lost my phone yesterday and am trying to figure what options I had to replace it. I spoke with online reps and either they don't have any answers (what use is a representative if they don't even know anything???) OR they close the chat before even trying

Questions

 • Wireless Account

1K

10

0

0

Your request to unlock an AT&T device was not approved

I've been a gophone customer for over 3 years. I would like to unlock my iphone. But my request to unlock my iphone was denied. The email says "We can't complete your request at this time because the device hasn't had active paid service for at least six months." I've had the same gophone account /

Questions

 • More AT&T PREPAID Discussions

712

5

0

0

Order Cancelled, credit ran several times, deposit required?

I placed a order for a new line of service with a representative over the phone, we ran it for two lines and the first line came back with 0 deposit and the second a $500.00 deposit. At that point I opted for just the one line, I paid the taxes of $74.63 recieved the T & C’s manually because the rep

Questions

 • Wireless Account

832

3

0

Poor Customer Service

I was just at the AT&T store in Georgetown, TX. An associate put us on the wait list at 9a.m., and we were third on the list.  Meanwhile, while we are waiting, two other store associates decided it was more important to set up a table of phone protectors, instead of helping waiting customers. Also,

Questions

 • Phone & Device Upgrades

121

1

0

0

Update Survey/Review for AT&T Technician Customer Service

I have been a long, loyal AT&T customer in for many years who has had several AT&T technicians come in to perform some service, but my most recent experience with technician Eddie (Eduardo Araiza) has unfortunately been very unpleasant. I actually had given him an excellent survey for him after his

Questions

 • AT&T Internet Equipment

424

2

0

0

Worst Customer Service Experience Of My Life…TWICE

My experience with ATT's customer service has the been the worst I've had in my life. If there was some way to get this information to the masses I would do whatever it took. I would shout it from every rooftop if I knew I could save even one poor soul from the agony and frustration that is the ATT

Questions

 • AT&T Fiber Installation

326

1

0

0

WORST EXPERIENCE EVER...and it get's worse...SOMEONE HELP! #ATT #UVERSE #DIRECTV #CUSTOMERSERVICE

Hello,             I am writing you with much frustration. I would like to apologize up front, for not only the length of this post, but- it's informality. Once you finish reading, you will understand why I'm just way too exhausted to correct everything..This is a chronological account of my dealing

Questions

 • U-verse TV Account

730

2

0

0

Moving and Uverse

I put in a request to have my TV and WiFi service moved, and the assistance I have received from AT&T has been nothing short of abysmal.  I made my request online to move services twice and it was rejected twice.  Then, when I get it scheduled and the technician shows up, and says he cannot do anyth

Questions

 • U-verse TV Equipment

257

1

0

0

AT&T Horrible Customer Service...

All I wanted was a contract reversal... instead I received a total of about 12 hours talking to 13 different "customer service" agents with no resolution. But hey, I get to keep my old iPhone with a brand new 12 month AT&T Next contract! Talk about getting the "next'" phone. Let me give you a breakd

Questions

 • Wireless Account

1.6K

8

0

Copy of old Bill

Hello.  I am requesting a copy of an old bill.   I am still a customer, but this bill would be from several years ago.  Thank you very much!!!!!

Questions

 • Wireless Billing

112

1

0

0

Please Consider: Lifetime contract with Free ATT NEXT upgrades

Hi.I know this is a long shot but i was thinking for people like me that love the online support and how much you can edit stuff on my account.  i was thinking of a great promotion:  customers can sign a lifetime contact with ATT and be a lifetime customer. And as gift we get free NEXT upgrades with

Questions

 • Account Features

332

5

0

0

Could AT&T Give me Just 1 Reason Not To Leave? Loyalty?

I'm an existing post-paid customer paying $157.80 per month for two lines of service ($1,893.60 annually). 1 line with Data Unlimited for 4G LTE ($45.00) and the other with DataPro 3GB for Smartphone 4G LTE($30.00) data plans. Our peak usage since the first of the year has been 22.2 GB in

Questions

 • Wireless Billing

538

9

0

0

Fraud on AT&T not frowned upon after all it may be stolen money they are customers CSR Said

I will get to my issue for calling in after but to start when I called in I was calling to report a fraudulent charge but your rep was something I have truly never seen before. First OffName redactedPhone number I called in fromredacted Ok, had that feeling you get when you know you are about to hit

Questions

 • Wireless Billing

1K

8

0

Where is my rewards card?

I signed up last year because I was lured to AT&T by a $50 rewards card. I've called several times and was promised by each CSR each time. Has anyone reported this to BBB or the Atty Generals Office, or...FCC? I work for DHS and am going to start making some calls today based on not only my experien

Questions

 • AT&T Internet Plans

254

1

0

0

Out of Country Customer Service!?!?!?!?!?

I'm unable to explain my problem when someone doesn't speak the same language as I do???  That is utterly unexceptable.  I ordered a replacement box a month ago, never recieved it, and I'm unable to explain the issue to someone that doesn't understand English. Supposedly we get 4 HD channels at once

Questions

 • U-verse TV Account

853

7

0

0

Where are all the grownups?

Does anyone at ATT give a  ______ about customers? I started the day trying to transfer 2 lines of wireless service to ATT from Verizon. Ten customer service chats later, I'm stuck receiving equipment I don't want and now must return because there is no system in place to modify or cancel an order B

Questions

 • Wireless Account

277

2

0

0

2 payments made for one line..

Why can’t one of the payments be used for the next month?

Questions

 • Account & Usage

397

1

0

0

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