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Erroneous bill - horrible customer service

I need to file a complaint about how my issue was handled (or mishandled) and I still need my bill zeroed out. At the end of May 2018, my family and I called AT&T to set up internet at our new home in Texas following our move from Virginia.  The sales rep on the phone told us that AT&T did not provi

Questions

 • AT&T Internet Account

147

3

0

0

Out of Country Customer Service!?!?!?!?!?

I'm unable to explain my problem when someone doesn't speak the same language as I do???  That is utterly unexceptable.  I ordered a replacement box a month ago, never recieved it, and I'm unable to explain the issue to someone that doesn't understand English. Supposedly we get 4 HD channels at once

Questions

 • U-verse TV Account

819

7

0

0

Faithful 8 year Uverse Customer - charged for service after I moved - please help!!

Dear AT&T - Uverse,I ordered Uverse service as soon as it was available to me in 2008.  I had it for 8 years, until 2016.  Unfortunately I moved to an area (see address below) that does not have Uverse service and the only 'broadband' remains with Charter.  Now when I was moving at the end of last y

Questions

 • AT&T Internet Account

241

4

0

0

AT&T customer service made false promises to get me to sign up for services

I called AT&T to transfer my uverse service as I moved to a new address. It was very important to me to keep my phone number (reason I don't need to go into here). On my initial request, I was told that this would not be possible because my new location was under a different area code. I told the re

Questions

 • AT&T Phone Features

327

1

0

0

Speed tests are normal but my actual download speed is significantly slower

I just switched to ATT Internet 75 and my speed tests show normal, but when i try downloading a file or game it is way slower. I tried using a different computer and Ethernet cable but I got the same results every time. I restarted both computers and the ATT modem, yet nothing changed. Then I tried

Questions

 • AT&T Internet Features

210

2

0

0

Update Survey/Review for AT&T Technician Customer Service

I have been a long, loyal AT&T customer in for many years who has had several AT&T technicians come in to perform some service, but my most recent experience with technician Eddie (Eduardo Araiza) has unfortunately been very unpleasant. I actually had given him an excellent survey for him after his

Questions

 • AT&T Internet Equipment

327

2

0

0

Why will AT&T not waive a $5 late fee when I wasn't notified of the fee?

I had a late fee of $5 that I didn't know about.  Even after being a customer for 15 years they will not waive the fee.  Insane.

Questions

 • Wireless Billing

1.1K

4

0

0

Poor Customer Service

I was just at the AT&T store in Georgetown, TX. An associate put us on the wait list at 9a.m., and we were third on the list.  Meanwhile, while we are waiting, two other store associates decided it was more important to set up a table of phone protectors, instead of helping waiting customers. Also,

Questions

 • Phone & Device Upgrades

96

1

0

0

Unresolved billing and internet issues

My contract was about to expire at the beginning of August, so I started shopping to see what deals I may be able to get. My internet was decent at around 20Mbps, but we did have intermittent issues. Actually, it got to the point I contact customer service. Their solution was to get me a good deal a

Questions

 • AT&T Internet Features

483

2

0

0

What A WASTE!

I had a similar issue to some other people in this forum. I went into the AT&T store to upgrade my husband's phone got talked into a new tablet as well and upgrading out plan. While we were there the manager asked if we were aware of the new digital life. Showed us the monitoring on his phone and to

Questions

 • Other

613

1

0

0

Closed

Customer Service Issues

I am FURIOUS with AT&T's customer service. I lost my phone yesterday and am trying to figure what options I had to replace it. I spoke with online reps and either they don't have any answers (what use is a representative if they don't even know anything???) OR they close the chat before even trying

Questions

 • Wireless Account

968

10

0

0

One customers request

As a very longtime ATT cell, internet and sometime TV service customer, I have seen the ATT plans , products and offers change routinely through the years....from the GREATNESS of the '$99 refurbished' phone offer, which was the chance to buy any number of cellphone makers phone that was typically 1

Questions

 • Wireless Account

783

48

0

0

AT&T False/Fraudulent Advertisement

Let me state that I have been an Customer with this AT&T for about 20 YEARS.  Before you sign up with AT&T, it is highly advisable you read this.  AT&T today offered me a claim if I upgrade my phone I would only have to pay tax and trade in my current device (continue paying monthly).  I went online

Questions

 • Wireless Account

220

3

0

0

In collections with active service!??!!

I have two active accounts with AT&T; I have had them for years, yet when I pulled my credit report there are two accounts in collections??? My home internet service and Ipad service are paid in full. What gives?  Please help, I don't even know where to start? Account #1$167Current Balance11 AT TOri

Questions

 • U-verse TV Account

261

1

0

0

Sad customer service

After a long time wait and conversation with your agents they simply hung up on me, didn’t contact me after that. Tried online chat and your supervisor also stopped answering without any reason, luckily i have screenshots of the way i’ve been treated by not one but most of your agents and their supe

Questions

 • Account Features

105

1

0

0

Promotional discount and bill increases

U verse bill keeps on rising. We benefited from a promotion on the 2nd year to keep the monthly rate down. Now, even that promotion expired and Att increase comes along... Called a retention agent and they don't have a new promotion available, however their value offer to retain us is to increase th

Questions

 • U-verse TV Account

293

3

0

0

AT&T upset customer billing

Hello,I have been overcharged every month and charged for services I did not request. I have called every month and after about 3 hours , I'm told credits will be issued along with a Visa card with credit on it for a 100 for my troubles. This started in June 2016. I have kept all and documents every

Questions

 • Wireless Account

137

2

0

0

Paying ATT for Nothing

I recently received a bill from ATT for $237. I was shocked.   I used Digital Life for approximately two years.  After a couple hiccups in the first few months, I received great customer service.  I loved the Digital Life product.  The camera, the alarm, and the temperature box

Questions

 • Billing & Payments

326

1

0

0

Moving and Uverse

I put in a request to have my TV and WiFi service moved, and the assistance I have received from AT&T has been nothing short of abysmal.  I made my request online to move services twice and it was rejected twice.  Then, when I get it scheduled and the technician shows up, and says he cannot do anyth

Questions

 • U-verse TV Equipment

237

1

0

0

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