Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (37.3K)

Relevance

Accepted Solution

Official Solution

Trade In Not Added to new iPhone Order

When purchasing the new iPhone 14 Pro Max from AT&T today, the order entry screen asks if you are trading in a device. Then it asks which device and the condition. I answered all the questions and submitted my order. I never received a confirmation email and when I looked up my order number (I s

Questions

 • Wireless Billing

43

1

0

Accepted Solution

Official Solution

how can I get sms on prepaid phone when I am in another country?

I travelled to UAE and I get no service even for sms from AT&t itself. I need to get a code from AT&t to access my online account but I can't.Please give advice?!

Questions

 • Account & Usage

149

2

0

Accepted Solution

Official Solution

25 cents minute plan

My plan now is the25 dollars pre-paid plan (pre-paid a whole year 300 dollars). Could I change the plan to 25 cents minute plan? because I have paid 300 dollars for a year's plan, and I use it only a month. if I change it to 25 cents minute plan, will you return the 275 dollars to my account balance

Questions

 • Plans & Features

152

4

0

Accepted Solution

Official Solution

upgrade to fiber

what number do retirees call to upgrade service to fiber?

Questions

 • AT&T Fiber Ordering

606

4

0

Accepted Solution

Official Solution

Outdoor cable burial

AT&T installed new cables to me & my neighbor about 4 weeks ago, both cables left above ground.At some point since then my neighbour’s cable was buried,mine was not despite the fact they are a few feet apart. MyAtt&t website really does not offer any way to address this kind of issue.

Questions

 • AT&T Internet Equipment

61

1

0

Accepted Solution

Official Solution

Submitted unlock request, didn't find email, unable to submit another

I submitted a request to unlock an iphone on 10/4. I checked my email (inbox and junk), but never did see the email come through. Since it's more than 24 hours I've been trying to submit a new request as the initial email is now invalid (I still don't see it), but it says there is already a request

Questions

 • Apple

56

3

0

Accepted Solution

Official Solution

Buying a refurb outside the phone insurance

If I buy a refurbished phone from Amazon and have my number transferred to it, will that void the installment plan on my current phone? Will I have to pay the balance on my phone or can I continue with the installment plan which is being paid by monthly credits?

Questions

 • Phone & Device Upgrades

49

1

0

Accepted Solution

Official Solution

Business cell to a prepaid phone plan?

Can I use my AT&T older business cell phone (Note 9) and switch it to a prepaid phone plan?

Questions

 • Plans & Features

50

1

0

Accepted Solution

Official Solution

Prepay account balance

I am one week into a year prepay account with a port-in number. What happens to the balance if I port-out the number?  I want to apply the balance to a new prepay line.

Questions

 • Account & Usage

153

5

0

Accepted Solution

Official Solution

I’m looking to unlock my galaxy S9 phone

Hello! I’m looking to unlock my galaxy S9. I am attempting to get of my moms plan as I am now financially stable enough to pay my own phone bill.I forgot about the network lock and already got a SIM card and can’t use it. She say the phone is paid off and it shouldn’t be an issue.

Questions

 • Samsung

132

1

Accepted Solution

Official Solution

Broadband light is blinking green and I cant connect to internet service

Broadband light blinking green can’t connect to internet

Questions

 • AT&T Internet Equipment

117

1

0

Accepted Solution

Official Solution

update on madison wi fiber

whats the current status of fiber in madison? when will installs happen???

Questions

 • AT&T Fiber Installation

216

8

0

Accepted Solution

Official Solution

Smtp traffic to Microsoft office 365 smtp server

[Subject edited for better exposure]On my 3rd call. Issue is very simple. I need my home internet connection to allow smtp traffic to Microsoft office 365 smtp server. Appears ATT is blocking port 25 traffic and possibly tripping up TLS start smtp configuration.   I called tech support. They connect

Questions

 • AT&T Internet Security

12.4K

19

0

Accepted Solution

Official Solution

Can you see past text log content and conversation

I found my way to the past messages but is there a way to see what was actually said and pictures or videos sent? It's great the numbers and times but I need to know if it's a telemarketer, or doctors office, or some kind of inappropriate conversation..

Questions

 • Online Account Access

214

2

Accepted Solution

Official Solution

Charging despite not using account while abroad

I am an international student who studies in the US. In January after I had been at home (in the UK) for Christmas break, I discovered I had a $173 bill to pay for December and January and additional fees to reactivate my card, since I had not used it for around a month. Now, I am back at home due t

Questions

 • Wireless Billing

296

1

0

Accepted Solution

Official Solution

Calling blocking health care numbers

My phone is blocking health care number. How can I determine what call blocking I have setup

Questions

 • Apple

31

1

0

Accepted Solution

Official Solution

How to do a device unlock on an iPhone to be used with a different carrier.

So there something I can do to get a divide unlock to be able to use my phone with a spectrum which is a different carrier than already being used ?

Questions

 • Apple

164

1

0

Accepted Solution

Official Solution

Closed

Seriously, is at&t the mafia?

How is it that AT&T is the Only Carrier to have an iPhone that cannot be moved to another carrier? I was told by Apple that I can turn in my two iPhone 7plus phones and still need to pay $1000 to get the same exact 7 pluses that will work on Verizon. But had I bought them from Verizon, no problem us

Questions

 • Apple

573

12

0

0

Accepted Solution

Official Solution

How do I get the discount on my current phone plan for being a Docter?

I know there is a service where we are able to get 30% for being a doctor or a nurse I just don’t know the link

Questions

 • Wireless Account

214

1

Accepted Solution

Official Solution

Having Trouble Transferring Billing Responsibility

My phone bill has been under my dad's name. I recently decided to make it my own. I got the link to accept the transfer, but when I put my phone number under "number you want to take ownership of" it won't let me keep it under the existing account. It will when I clicked for "new account" but I don'

Questions

 • Wireless Account

210

2

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.