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Cellphone upgrade

I tried to upgrade my cellphone and the site had an problem and the customer service agent had to cancel my order. The agent said I would be able to resubmit the order within 30 minutes. I tried but no luck. Also my alerts and notifications is saying I can upgrade, but I can't do it yet. Do I still

Questions

 • Phone & Device Upgrades

15

1

0

I can’t connected through data!

I upgraded my iPhone system yesterday, after that I can’t connected to data. The 5GE icon is there, the signal sign is there but the network is not working. Please help. My phone is iPhone 11 Pro, service is from Att.

Questions

 • Data & Messaging Features, Internet Tethering

8

1

0

Sign on issues

I need to sign into my AT&T account. I have moved overseas and the code is being sent to my number, however I am out of service so cannot receive the message. How to help me sign in under this circumstance?

Questions

 • AT&T Phone Account

11

2

0

Did u guys hold the April 2020 Autopay?

My May 2020 Bill got doubled?What happened?

Questions

 • Wireless Billing

17

1

0

Order status/Delay in order?

Good afternoon,I placed an order on 4/24/2020 and after supplying additional information the current order status read as pending port approval. My question is how long does this process usually take and reason for the long delay. I provided the following information as it appears in my order status

Questions

 • Apple

24

1

0

Billing

I share my bill with someone who lost their job. Our bill is coming up and it’s the second one they cannot pay. It’s up to $362 at this point. I put in a waiver request to extend our fee waiver but we might get disconnected still. If I pay $132 Will our phones stay on?

Questions

 • Wireless Billing

18

1

0

Disappointment

I have 4 cell phones on AT&T and 2 Vechicles with AT&T hotspots. Have been a customer for years. One of my vehicles hotspot has not worked and it has taken me over a month to get someone on the phone to disconnect. I was refunded 1 month of $15 after being charged over $100 and it was charged BEFORE

Questions

 • Wireless Billing

18

0

0

Please help me figure out who to talk to in order to get my money back!

I had the absolute worst experience returning a phone yesterday and am now afraid that I will not be refunded for charges. Does anyone know how I can go about finding this out? I have been given the runaround and honestly don't know who to reach anyone who can help me.

Questions

 • Wireless Account

15

1

0

Additional Charges

Does anyone know how to go about filing a complaint with AT&T? I have looked for emails and phone numbers and I cannot seem to get past calling customer care (which I have a few times). I was being charged for phone that I did not have in my possession and a line that I did not add to my account.

Questions

 • Wireless Billing

24

1

0

How do I get all three accounts on the same AT&T app. I need one fixed? All same owner

I have three accounts with AT&T and I need to have them on the same app. One needs repair for the internet. Account #(Edited to remove personal information). The internet goes on & off constantly. I spoke to someone 2 weeks ago and they did not fix problem. I tried to call again and they said g

Questions

 • AT&T Internet Account

7

1

0

Not a customer

How can I sort this problem? My email address is ant.houston, with a dot. I'm getting emails to anthouston without a dot. I am Not a customer!

Questions

 • Wireless Account

17

1

0

Change email and password

Can get in to.my account you have a email address that is not long in use. I have told you this before.the correct email is [email scrubbed] not cathy weddle1 @gmail.com this was change a was made a few months ago and it went though and a few weeks I tryed changed I verified it but the system said t

Questions

 • Account Features

9

1

0

account cancellation

I closed my account in Jan. 2020 with a credit balance - was promised a refun. Keystone Kops AT&T paid no attention to me or obviously the custome service person who alledgely took my information.

Questions

 • AT&T Internet Account

13

0

0

New construction home internet for 5 lots.

Who should I contact about wiring 5 new construction lots for AT&T High Speed internet?Location: (Edited per community guidelines)

Questions

 • AT&T Internet Installation

15

1

0

Account says no payment cause of collection until resolved

Why can't I make a payment it says phone is in collection something can't make a payment until resolved

Questions

 • AT&T Internet Account

6

1

0

fake account

Someone brought a product in my name/email. It wasn't me. Please help/delete account.

Questions

 • Wireless Account

19

1

0

Refund!

Ordered an iPhone 11 4/28/2020 & paid $73.12 deposit. I was sent an email 4/29/2020 saying my identity couldn’t be verified so my order was canceled but money would be refunded immediately. It’s May 2, 2020 & still no refund. I can’t get a representative on the phone to get any help. I want my refun

Questions

 • Apple

14

1

0

Saying multiple lines

It's saying I have multiple lines I just wanted to add money to my account I had a $15 and it's not working

Questions

 • Online Account Access

8

1

0

Lost all signal on both of our phones is it a tower issue or What plz help

Why dont we have any signal

Questions

 • Account & Usage

10

1

0

Adding devices

I have my mobile plan through AT&T and recently got TV and internet, too. However, they are separate plans with separate bills. Would I save money if I bundled it all together on one bill? If so, how would I go about doing that?

Questions

 • Other Phones & Devices

7

1

0

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