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Canceled my contact months ago. You keep charging my account though!

I canceled my account with you several months ago, because I am no longer in the US. However, you keep charging my account and taking money!!I cannot log in to the account I used to have because i am in the UK now, and it is almost impossible to reach your customer service.

Questions

 • Account & Usage

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Intermittent Outages

It’s been this way since we began service a few months ago. Usually it would happen once every few days, but now it’s constant. We are only getting about a minute of good connectivity followed by a few minutes of no internet. I’ve went through all the troubleshooting steps online, checked all the co

Questions

 • AT&T Internet Account

21

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0

Help please!?

Ok so my AT&T online account says I have 10 gbs data but 611 says when I call it that I don't have any data and I can't connect does anyone else have this issue does anyone know what's the issue of how to fix it? I have restarted my phone and everything?!?!?!?! Please help

Questions

 • More AT&T PREPAID Discussions

15

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Transfer service to new account

Hi.My phone number is combined with my husband’s, Ronald Bautista. My iPhone has stopped working, and I want to activate new service with a new phone and my own account.Please help.

Questions

 • Phone & Device Upgrades

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Logging in

Anytime I try to log in to my payphone account, it tells me the system cant log me in at the moment, and to cal 611 for assistance. The thing is, I'm not in the US anymore, and not using an AT&T number, so I CANT call the 611 number to get help. I want to cancel my account, and I cant find an email

Questions

 • Account & Usage

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Taking off my payment method

I’m from Brazil and I was in US for the past 3 months. I have an prepaid account, with the autopay register in my bank account. I forgot to cancel it, and now I’m in Brazil, but I don’t have the 4 digit PIN, and to change it I need the number, I have the SIM card but it doesn’t work here. I just nee

Questions

 • More AT&T PREPAID Discussions

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Billing Issues

Since July 2019 our account has been charged for 6 lines and we only have 5 phones. My wireless and DirectTV accounts were combined. Last month, it was recommended that my accounts be uncombined so that they can correct the issue. The old account number shows that I have a $200 credit, now my new

Questions

 • Wireless Billing

9

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Mobile plan

I paid my plan then tried to change it for the next month it change it for this month and turned my phone off. I talk to customer service Supervisor he gave me a refund for my payment then told me I had to go and make another payment to start my service back on I went online and made another payment

Questions

 • Wireless Account

9

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Prepagado

Me desconectaron el servicio, cuando yo lo pagué el 11 de marzo y la próxima recarga es el 11 de abril.

Questions

 • Phone & Device Upgrades

2

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Data plans

My boyfriend was part of my moms AT&T plan and he got off of her plan so he can have his own account but we noticed the first bills were more than what we were told the bill was going to be. We let it pass thinking it was all the transfer fee and activation fee but eventually when into an AT&T store

Questions

 • Wireless Billing

23

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UVerse TV and internet

We’ve had issues with our uverse TV and the internet since the beginning. In 2013 or 14 I upgraded our internet to internet 75 which immediately was reduced to internet 50 because internet 75 wasn’t available in our area. I wasn’t notified of this until in a call or chat for support due to internet

Questions

 • Watching U-verse TV

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Group Text messages not coming through until turn phone on and off

My iPhone 6s Plus is sporadically receiving and/or not receiving group text messages. If I turn the phone on and off. Texts start receiving from multiple Group Texts. Any ideas? Individual recipient texts seem to go through. Thank you.

Questions

 • Network Coverage

21

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How to connect a data cable to computer

Hi there - our installer put in a bunch of faceplates with phone jack and broadband jacks (phone jack size, not Ethernet) and gave us 1 green data cable. How do I connect these to a computer - do I need to buy a modem that will convert the data cable to Ethernet? Also, anyone know how to get another

Questions

 • AT&T Internet Equipment

9

2

0

new phone has been suspended for 2 days with no explanation

My husband leased a new phone for me 2 days ago on his contract at ATT location. We kept my prepaid number for this phone and upgraded our plan. One hour later it got suspended because it got onto the stolen list. We called the customer service: 2 representatives promised to help within several ho

Questions

 • Other Phones & Devices

11

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New Internet Acct Help

I went from getting dates for internet installation within 48 hours, to Friday April 3rd, to Monday April 6th....this is an unacceptable amount of time to wait for a piece of equipment. I’m not sure why I can’t pick up the freaking thing from a store and plug it in myself so that I can WORK! Is it

Questions

 • AT&T Internet Installation

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Bought phone from Amazon for AT&t service but I think it's a Sprint phone

It appears to be a GSM phone but it's not using the primary bands for AT&t so I want to know how to figure out if it's a real AT&t unlocked Samsung Note 8 or not. Thank you Patrick Renwald

Questions

 • More AT&T PREPAID Discussions

23

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Tv and internet problem

A device man was in our back yard to connect my neighbors to internet but evidently kicked us off ALL our devices including internet and our tv system. I would like for this to be rectified ASAP.

Questions

 • AT&T Internet Email & Security

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Can't get rep to help, want more money n only had phone a week supervisor said I'd have multi lines at the price already pd

No one picks up, one phone chill not working n still no multi line

Questions

 • Plans & Features

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Need to cancel landline for alzheimers patient

I need to cancel service for [EDITED per Community Guidelines]. This phone is for my mom, Ethyl [EDITED] but I set it up with power of attorney. She has entered into memory care and cannot have a phone for fear she will fall getting to it. I can't get online because they want to call and verify i

Questions

 • AT&T Phone Account

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Home Phone Not Working (Wireless)

I can no longer dial out or receive calls on my home phone which is wireless instead of landline. My mother is elderly and I must be able to speak to her to find out what she needs during this crisis. Please, Please Help Me. I was on hold with AT & T for an hour only to lose the connection w

Questions

 • Other Phones & Devices

15

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