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Want to use own modem with AT&T fiber

Hello, I currently the the AT&T provided Model: Humax BGW320-500 gateway for fiber. I have purchased AT&T extenders, but still get drops and/or low speeds on some devices. I believe it is because too many devices are connecting to the gateway. I would like to purchase my own modem that isn't

Questions

 • AT&T Fiber Equipment

536

8

0

Accepted Solution

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I need extension

I need extension Until Friday

Questions

 • Phones, Tablets & Devices

61

1

0

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How can i get official outage documentation?

Hi! I work from home as a virtual customer services associate and on the 18th and early morning 19th the internet was out. My company is wanting a document stating that. How can I get this?

Questions

 • AT&T Internet Account

126

1

0

Accepted Solution

Official Solution

Can't cancel my prepaid account from abroad

Due to COVID-19, I've been displaced from the US and have had to return to Brazil on short notice. I'm not able to cancel my autopay because I cant' log in to ATT, and when I request a new password I don't receive the message because I don't have a signal connection on the ATT chip in Brazil. I've a

Questions

 • Account & Usage

57

2

0

Accepted Solution

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customer service contact details

Can anyone please help with a contact email address for AT&T customer services?

Questions

 • Wireless Account

2.8K

2

0

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PVC pipe in My yard

We moved into a “new construction” development some time ago. Construction in our phase is now complete - and everyone has telephone/cable/internet. That said- AT&T’s line was left exposed in our front yard within a PVC pipe that is poking out of the ground. What do I need to do to have this

Questions

 • AT&T Fiber Equipment

221

3

0

Accepted Solution

Official Solution

COVID-19 and Home Office supprt

Local ISP Broadband and 1Gbps connection speed has been around for several years now. And, now with this COVID-19 pandemic, more and more people are working from home. In my home office, I actually have devices that use and support 1Gbps ethernet connection speeds, except one, the AT&T Microcell dev

Questions

 • Device Features

99

2

0

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Can I have two different routers in 1 house with the same carrier?

Can you have two different routers in 1 house but has the same carrier For example: in the living room there is 1 Uverse 5268AC router and another same router in my brother's bedroom.

Questions

 • AT&T Internet Features

103

0

0

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refill a 2$ plan

Hi I have a 2$ plan for my local Florida ATT phone. I do not live there permanently but this solution is convenient as it gives me a local phone nr. I al stuck in Europe because of the covid. I need to refilll my plan to get my nr extended for one year. How can I do it. Thank you

Questions

 • More AT&T PREPAID Discussions

54

3

0

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Closed

Question re disconnecting landline business service

We made the decision to go to another provider for 6 lines phone service for our business. I assume as soon as the numbers were ported to the new provider (02/18/21), that AT&T knew immediately?  Reason I'm asking is, I tried to log-on to our account through Small Business Account Manager

Questions

 • AT&T Phone Account

381

5

0

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Payment arrangement modification

i was promised a modification on a payment arrangements now they are saying they cant do it

Questions

 • Wireless Billing

2.2K

3

0

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Can't recover any accounts do to no access to phone number

I cannot recover any important accounts because all verification is sent to my associated phone number for an account that is currently suspended due to non payment. Please help. ASAP

Questions

 • Wireless Account

66

2

0

Accepted Solution

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Why do I need a Voicemail password

Why is my voicemail suddenly asking for a password? I don't have one and never needed one, but it's suddenly asking me for a non-existent password.

Questions

 • Tones, Games, Videos, More...

75

1

0

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Receiving many emails meant for someone else

I am not in the TO: field, but I am in this field: "X-Apparently-To: [email scrubbed]" . How can I put a stop to these messages? I am getting many every day for people I do not know. I can get the raw text of the email to show you.

Questions

 • AT&T Internet Security

244

9

0

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The account has been disconnected/ how to connect outside the U.S.

I found my account can not be signed in and it asked me to connect Customer Service. But I am currently not in the U.S., is there any email address that I can access to AT&T Customer Service?   Thank you for reading and have a nice day. 

Questions

 • Account & Usage

674

9

0

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Jones|Carter Will-Serve Leander, Texas

I would like to request a will-serve letter (letter of availability) for phone/internet/TV for a site that we are investigating for development. The site is to be proposed as retail on the southeast corner of the intersection of Mel Mathis Boulevard and Hero Way in Leander (see aerial). Would you be

Questions

 • AT&T Internet Installation

77

2

0

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Emergency Broadband Benefit

I recently applied for the ebb benefit plan. I received a email from lifeline 12/25/21 saying i had been approved and had until 3/25/2022 to register with a phone company. I then received a call from at&t stating i had been approved and received my approval number. Since i hadnt purchased a mobi

Questions

 • More AT&T PREPAID Discussions

398

3

0

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Easement Release in Lago Vista, TX

I would like to combine two adjacent lots in Lago Vista, TX, and I need to get the AT&T Easement released. Will you send me the contact information for someone who can help me please?thank you

Questions

 • Wireless Account

81

1

Accepted Solution

Official Solution

I cannot connect TV to the internet

I have a samsung smart TV, and I cannot connect it to my at&t router NVG589. I have tried all suggestions in the manual

Questions

 • AT&T Internet Equipment

182

1

0

Accepted Solution

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upgrade to fiber

what number do retirees call to upgrade service to fiber?

Questions

 • AT&T Fiber Ordering

606

4

0

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