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How To Check The Wifi Plan You Paid For?

How do you check the wifi plan you have paid for because I think I am not getting up to the advertised speeds or around there. I get around 27-30Mbps Download Speed and 3-5Mbps Upload Speed. Also, I used a wired connection that connected from my PC to the router.

Questions

 • AT&T Internet Plans

227

2

0

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Scam or ligit?

Does AT&T send text to their customers phones? I receive these texts that I am suspicious of.  The last one shows sending number is 332-262-8093 and the text reads:  AT&T:  Your bill has been paid.  See receipt here and get a random free item mkbe8.com/eM2tkl4JzX

Questions

 • Data & Messaging Features, Internet Tethering

232

2

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SBCGLOBAL email missing with no access

I have had SBCGLOBAL.NET as an email for over 20 years. I know they were bought out and are now owned by Yahoo/ATT, but why is it that they took our access to our email away?? I have my log in and my password, I know them to be correct. Can anyone please help me access my email again so I can put i

Questions

 • AT&T Mail Login & Security

293

3

0

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How do I block constant problem messages?

I am receiving messages at all hours wanting me to purchase a new phone, how do I block a message

Questions

 • Android

97

1

0

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What steps to take when upgrading your phone

I recently purchased a new phone and want to continue my prepaid usage. What steps do I need to take? I dont want to change phone numbers, is it as simple as just taking my SIM from my old phone and putting it in the new one?

Questions

 • More AT&T PREPAID Discussions

61

1

0

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Official Solution

LG G8 fota update outside US

Any way to update my phone through fota? I currently dont receive any updates because Im outside of the us and dont have access to an at&t sim. Please help :(

Questions

 • Other Phones & Devices

156

3

0

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Crap cell signal, no landline, no internet available. Now what?!

I inherited my parents home, which 10 + years ago had both a land line AND DSL Internet. My mother dropped both (she did not use a personal computer enough to justify paying for the internet, and her cellphone carrier was Verizon and just used that for all calls). Today I called to get a landline in

Questions

 • AT&T Internet Installation

86

1

0

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Official Solution

Box on the outside of my house

The cover on the box on the outside of my house has broken and fallen off. How do I get a new cover put on the box? Or get the unit removed? The people who I purchased the house from had AT&T u-verse, I don't have it. Thank you.

Questions

 • AT&T Fiber Equipment

95

2

0

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activate sim card

I bought a prepaid sim card. Put it in my iphone 13 and nothing happened. I need a zip code but I don't know how to get that. I'm over here for my holiday. The helpdesk from AT&T is hopeless. Theu refuse to help me to activate the sim card. They keep on saying that they sent me de 4

Questions

 • Phones, Tablets & Devices

207

5

0

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Need to cancel autopay plan on ATnT Mobile prepaid but not able to sign into account

Hi Team,I want to cancel the ATnT Prepaid plan on my phone (Edited to remove personal information) worth $55 (includes $40 US calling plan + $15 South Asia Add on plan) as i am unable to travel to the States due to the COVID-19 situation. I am not able to log into my Atnt account online as i current

Questions

 • More AT&T PREPAID Discussions

65

2

0

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Need power cord for Big Att uverse power broadband internet Service

2wire gateway 3800HGV-B is the piece of equipment i need a cord that plugs into the electric outlet

Questions

 • AT&T Internet Equipment

73

0

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Unable to unlock my Motorola/At&T phone while out of Country

Good day,am having issue with unlocking a Motorola phone gifted to me by my aunty from USA and am presently in Nigeria and according to her,she bought the phone at once without delay and now I have tried using Nigerian sim or carrier network but it is not working or unlocking, please I need to know

Questions

 • Android

143

9

0

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Closed

How do I get an app I didn't subscribe to off my account?

So i got a text message saying i subscribed to an app. An 89.99 $ app. No way can i afford that i don't even know how it got subscribed. So im trying to cancel it and it keeps saying error, so how do i get this thing off my phone and not be accounted for something i didn't subscribed to? Thank you f

Questions

 • Wireless Billing

934

4

0

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Will I be able to get a refund on my PREPAID payments?

I accidentally paid the phone bill three times. Will I be able to get a refund?

Questions

 • More AT&T PREPAID Discussions

55

1

0

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i miss the prepaid payment

My case was the autopayment date was yesterday but they have no money on my credit card that day so the Auto-charge fail. And right now I go to the prepaid account site want to let the system re-charge me again. It can not. Only I can do was pay the original plan which did not including the autopay

Questions

 • Account & Usage

292

1

0

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Nightmare on El Camino Real

I walked into an AT&T store asking for help and, in my work clothes and did not look completely presentable the employees at the AT&T store did not help me, I asked for help with my service being suspended one of the young men there This day I still don’t know his name, asked me if I paid my

Questions

 • Wireless Account

132

5

0

Accepted Solution

Official Solution

Closed

Can't unlock the phone

My friend gave me a lumia 1520.I live in china,so i need to unlock the device to use my sim card. When i try to unlock the device,it always tells me:Oops! Looks like we're having network difficulties. Try again later.

Questions

 • Wireless Account

116

19

0

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Fiber install on new power lines

Hi all - I have a few acres and a home outside of San Antonio in Bexar county and the electric company (CPS) notified me they are going to be changing out the electric poles on my property.   Does anyone have a contact for AT&T to see if they can also replace the existing copper lines

Questions

 • AT&T Fiber Installation

132

1

0

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Official Solution

Currently limited to only DSL at my residence. Can i request new cable/service be installed?

I want to know if there's a way to request upgraded service at my address. AT&T only seems to have standard phone lines run to my home. DSL just is not cutting it for 2 parents working from home, and a daughter also in and out of zoom meetings for school. I've seen examples of people requesting

Questions

 • AT&T Internet Installation

366

5

0

Accepted Solution

Official Solution

Want to use own modem with AT&T fiber

Hello, I currently the the AT&T provided Model: Humax BGW320-500 gateway for fiber. I have purchased AT&T extenders, but still get drops and/or low speeds on some devices. I believe it is because too many devices are connecting to the gateway. I would like to purchase my own modem that isn't

Questions

 • AT&T Fiber Equipment

536

8

0

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