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suspension of my current prepaid number

Hi there, I am currently moving back to my home country and will not be in the States for quite a while. Since I don't have roaming function with my prepaid plan, I'd like to suspend this number until I go back to the States. Could you advise me how to do this? Is it possible for me to keep this nu

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61

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I’ve been in Spain for the last 6 days. I’m on a deployment.

Hi! I still have not been assisted in unlocking my iPhone. IMEI number has been given to them 8 times.  Please let me know so I can move on. Ethier I need to purchase a new phone here in Spain so I can have service, and when I come back to the states I will move to a

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82

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Is it unlimited text and talk to Puerto Rico on all pre-paid plans ?

Is it free on all the pre-paid plans to talk to friends and family in Puerto Rico ? I see that Canada and Mexico are pay per use on the first two pre-paid plans and is free on the " Unlimited Plan ", Is PR treated like part of USA and unlimited talk on all pre-paid plans ?  

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88

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unwanted calls about my land line and direct tv

I'm getting calls on my cell phone from someone stating I can get discounts on my att and direct tv account. Of course I don't answer them. They are daily. Somtimes twice a day. It's the same voice. The numbers are different each time and they say to call back to that number. I'm not an att wirele

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293

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Lost my SIM card during visitation

Hello there, I visited my parents in Indonesia and happened to lost my prepaid sim card. Could you please help me regain the access or possibly send a replacement?

Questions

279

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Live Chat?

Is there an actual live chat on the website. If so where? I am in an infinite loop, my phone doesn't work, so I can't call 611 and I can't make an insurance claim without a pass code, I can't change my passcode with out a text message verification, I can't view text messages because my phone does no

Questions

3.8K

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fraud

an account was opened up under my SSN but not my name-I didn't authorize this account. I am now in collections for an account I didn't even open up. Please assist w closing this account and clearing my SSN from the collection agency  thank you 

Questions

242

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Lost my phone, need to switch service to "new" phone - not data

So I lost my iphone a week ago, but my roommate gave me his old iphone. I have transferred all of my data (apps, contacts, passwords etc.) over to the new phone. My problem is that I cannot figure out how to switch my actual service over to the new phone so that I can access my cellular data, mak

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199

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SCAM ALERT!?!

Aloha,  I’m not a AT&T customer, but I received this text message this am and wanted to let you guys know about it! I believe it’s a scam! HeyAT&T it would be nice to get some type of reassurance about this issue that’s probably going around! Please let us know if it is a scam! (I d

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159

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Text Message Problem

Hello, I can't receive text messages in China. How can I fix this?

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104

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Accessing on line account

I have changed emails and deleted the one you have on file and I need to set up a new online account and it will not give me the option

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53

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locked out of email account

I can't log into my [EDITED]@sbcglobal.net email account. It asks me to create a new password, tried that - didn't work It also says it will send me an email - well that's not very helpful since I can't get into my email account Need help please [EDITED per Community Guidelines]

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316

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I need to return my equipment because I cancelled my service.

I'm trying to return my equipment because I cancelled my service. I've gone to multiple FedEx/UPS locations but they seem to be closed whenever I've gone due to COVID. I do not want to be charged for this as that is not my fault but I will return the equipment. I keep trying.

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181

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What phone will I receive next?

Since I am on insurance and they are giving me a new phone to replace the one I have now. What phone will they give me? Right now I have the IPhone 8 Plus does that mean they are going to give me the IPhone XS Max?

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89

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I want to connect my own router and modem in place of Gateway. Help?

I have the horrendous ARRIS Gateway and my internet connection is garbage. I've rebooted, done channel scans etc to speed up my connection. I'm fed up. I have a router and modem that I purchased from Best Buy when I still used Spectrum that I would like to use again. I know Spectrum is a different c

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111

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Is there something that can improve my wifi's weak signal?

My Uverse Wifi was set up in the back of my home 7-8 years ago which provides a weak signal in the front main part of my home. Is there a solution to improve my signal? an extension?

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121

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How can I unlock my iPhone if I bought it from someone in the US?

How can I unlock my iPhone if I bought it from someone in the US. This means I don’t know my AT&T account info

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82

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can’t get help getting service on a new construction hone

I live in a new construction home but my address isn’t on yalls registry. My closing person said y’all are on of the providers

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92

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Please help a dumb Englishman moving to America!

I am British and am moving to New York in February next year. I need to get myself an American phone and number so I can sort a few things out. I have found an iPhone 6S Plus on AT&T that I like and can order from Best Buy, I can also get one of my friends in the US to pick it up and activate

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203

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I cannot call AT&T to resolve an issue with a phone!

Beginning 9/08/2021, I have been engaged in a frustrating issue with AT&T. It involves a phone that stopped working one day, a replacement being ordered, my original phone coming to life overnight, and me returning the replacement following the instructions to the letter. I've had multiple commu

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63

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