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Incorrect Charges on My Bill

I continue to be charged for mobile insurance and protective advantage insurance on two of my phones which I never ordered. Via online chat assistance in January nobody could tell me where or why i was being charged for these items. I was told that I would be credited and they would be removed. H

Questions

 • Wireless Billing

19

2

0

False billing in my AT&T prepraid

AT&T AutoPay has charged me for the month, but is not giving me any service. It is impossible to reach any form of customer service. I am so close to canceling my prepaid plan. It is overly frustrating. It says I owe 25 cents? Customer Service is non-existent. I'd like to be proven wrong but I tried

Questions

 • Wireless Billing

18

2

0

Bill payment with no income

Due to COVID-19, I'm no longer working. I've been trying to find employment and even signed up for unemployment, but I'm not able to pay my bill. I'm more focused on keeping a roof over my head. But I need the internet to keep putting in applications and doing my vouchers of unemployment. Is there a

Questions

 • AT&T Internet Account

12

1

0

Service

Called spent 4 hours still not working

Questions

 • Device Features

3

1

0

chages for data overages during the lockdown

I have a hotspot for internet access that has a data limit. Dues to being stuck at home I am using my data like mad. I dont want to get into massiver overages that result in a huge bill. Is AT&T waving overeage fees during the lockdown crisis?Thanks

Questions

 • Wireless Billing

34

1

0

Exchange iPad tablet for galaxy tablet

I cant get ahold of anyone by phone or online! I just purchased an ipad 7th gen online with personal delivery and setup but because of the stay at home order they just left it at my door step. I have a S10 phone and active 2 watch but ordered the Ipad and hate it! the device in general is terrible

Questions

 • Other Phones & Devices

5

1

0

I never received my promotion on a buy one get one free on my iPhone purchase

I talked to a representative extensively a couple weeks back about never recieving my promotion . UPON a visit to an at&t store i discovered that i have been paying on a phone that was supposed to be free.The representative on the phone said that management would get back to me and talk me further

Questions

 • Online Account Access

21

3

0

Got over charged on my bill

I was supposed too pay 50$ for unlimited plan and in instead I got charged 110$

Questions

 • Account & Usage

9

1

0

TBR0048 Error code

I am trying to do a transfer of billing responsibility with 4 of my lines. When I went through the process yesterday only 2 of the 4 lines successfully transferred. Now when I re try to transfer the other two lines I get the error code TBR0048 and it says that it cannot complete the process right no

Questions

 • Wireless Billing

12

0

0

Connecting to work

I was successfully connected to my work server and was kicked out midway through my shift. None of my co workers are experiencing this problem and they also have att an are connecting wireless.

Questions

 • AT&T Fiber Account

15

1

0

Lost all signal on both of our phones is it a tower issue or What plz help

Why dont we have any signal

Questions

 • Account & Usage

10

1

0

billing

I want to change my plan so i can decrease my bill. I would also like to cancel insurance on phones and decrease my bill.

Questions

 • Wireless Billing

10

1

0

Adding devices

I have my mobile plan through AT&T and recently got TV and internet, too. However, they are separate plans with separate bills. Would I save money if I bundled it all together on one bill? If so, how would I go about doing that?

Questions

 • Other Phones & Devices

7

1

0

Looking For Help

Been having an issue since December 2019 with obtaining credit for trade in promotion. Been talking with everyone on the phone for months but no resolution.

Questions

 • Wireless Billing

14

2

0

Internet Service Down

During the COVID-19 Issues, my wife and I have to work from home. Thanks to your workers who said on here that it would be up today by 2:00pm, it’s now 9:30 pm and still no service, my wife and I will possibly have to take PTO. So, thank you for some of the worst service I’ve ever experienced. It’s

Questions

 • AT&T Internet Equipment

23

1

0

Samsung ear buds the right ear quit working for sound. Only had about 5 months. Light use. What are my options?

The right ear bud quit working for sound. Never been droped or mistreated. With all the shut down. Just trying to figure out how to get it fixed or replaced. They aren't even 5 months old.

Questions

 • Wearables

6

1

0

Hbo with Unlimited plan

I just got AT&T and the plan i got says it comes with HBO included. When I try to log in to HBO with my info it says its having trouble verifying my access.

Questions

 • Account Features

40

1

0

I’m oversea, can’t pay bill nor cancel my service.

Hi there, I went to Vietnam due to family business back in August, 2019 so I had to put my internet service on vacation hold for 6 months. I was planning to come back to the U.S on February, 2020 but Covid-19 happened and now I'm stuck here. My debit card has ran out of money and it is impossible fo

Questions

 • AT&T Internet Account

10

1

0

Home Phone Bill get increase Concern

Hi,Acct ending (Edited per Community Guidelines)How come the bill get increase. We're all struggling with Corona Pandemic staying home order and you guys AT&T jack up the service price. Can you take a look in system and give us discount since we are your Royalty Customer for a long time if you guy d

Questions

 • AT&T Phone Account

15

1

0

What happens now that im Laid off due to COVID19?

If I have to skip a month due to the covid19 an having to apply for unemployment are they going to cancel my services?

Questions

 • Wireless Billing

36

1

0

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