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all lights are green except alarm light is off.The network modem keeps trying to connect but has a red light for broadband... I think this has happened before when the weather was very windy and line outside the house was disconnected or worn out.site says to pm @ATTU-verseCare but i dont see a func

I need to communicate with a customer service representative about a failed online transaction that was billed to my credit card. Currently, it is impossible to contact someone via the toll free number. Any suggestions?

I am a UK resident. I visited Orlando from February 22nd to 29th, but I didn’t use any AT & T service，and I didn’t use any mobile communication service in the United States. But I was charged $ 91.32 and $ 96.95 on February 29 and March 28 respectively. I haven’t provided any credit card information

My WiFi has been out for over a week. My broadband isn’t connected. I’ve ran all the tests and the Smart Home Manager says that I would need a technician to come fix it. I tried atleast 20 times to make the appointment online and after filling out the queries and selecting a time for the appointment

I am going international for the next 4 months and i don't want to pay $35 for my mobile bill every month ($140 for 4) for a service i wouldn't be utilizing. I know that if I don't pay my bills for 2 months(i guess), my sim will be deactivated. How can I keep my sim activated cheaply?

Along with the previous question is there a family plan? If so, how much is it?

Please help , I want to cancel my service since it was not given to be at the time when I needed , customer service willl not cancel and keep offering me free phone or credits which I don’t want anything for free except for honesty which they lost

My phone has been off for 2 or 3 weeks, if I pay my bill today will that the 28th my new payment date?

I had a micro cell tower connected to my ATT account. Now I am no longer with ATT but have the micro cell that my neighbor wants to use. How to I disconnect from my account so she can add to her account. When she tried it said it was still registered to me.

My service was turned off saying my payment didn’t go through even though the money was in my account. Online it’s wanting me to pay an extra $30 to have my service turned back on. I’ve tried contacting customer service for several days and I’m on hold for hours. I am not happy at all!

I canceled my account with you several months ago, because I am no longer in the US. However, you keep charging my account and taking money!!I cannot log in to the account I used to have because i am in the UK now, and it is almost impossible to reach your customer service.

It’s been this way since we began service a few months ago. Usually it would happen once every few days, but now it’s constant. We are only getting about a minute of good connectivity followed by a few minutes of no internet. I’ve went through all the troubleshooting steps online, checked all the co

Ok so my AT&T online account says I have 10 gbs data but 611 says when I call it that I don't have any data and I can't connect does anyone else have this issue does anyone know what's the issue of how to fix it? I have restarted my phone and everything?!?!?!?! Please help

Hi.My phone number is combined with my husband’s, Ronald Bautista. My iPhone has stopped working, and I want to activate new service with a new phone and my own account.Please help.

Anytime I try to log in to my payphone account, it tells me the system cant log me in at the moment, and to cal 611 for assistance. The thing is, I'm not in the US anymore, and not using an AT&T number, so I CANT call the 611 number to get help. I want to cancel my account, and I cant find an email

I’m from Brazil and I was in US for the past 3 months. I have an prepaid account, with the autopay register in my bank account. I forgot to cancel it, and now I’m in Brazil, but I don’t have the 4 digit PIN, and to change it I need the number, I have the SIM card but it doesn’t work here. I just nee

Since July 2019 our account has been charged for 6 lines and we only have 5 phones. My wireless and DirectTV accounts were combined. Last month, it was recommended that my accounts be uncombined so that they can correct the issue. The old account number shows that I have a $200 credit, now my new

I paid my plan then tried to change it for the next month it change it for this month and turned my phone off. I talk to customer service Supervisor he gave me a refund for my payment then told me I had to go and make another payment to start my service back on I went online and made another payment

Me desconectaron el servicio, cuando yo lo pagué el 11 de marzo y la próxima recarga es el 11 de abril.