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Text message logs

Hello- I made did not know that iCloud would save text messages and did not have text saved to the Cloud in settings. I have all the texts for the last year in the phone but because of a legal issue I need to have some them printed out. I can access all texts information (time/date) in my logs in my

Questions

 • Data & Messaging Features, Internet Tethering

9.5K

6

0

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Can't call out

I cannot call out on my phone, only receive calls. If I try to make a call, I get redirected to prepaid tiered customer service. No one ever answers after I am put on hold. The Troubleshoot and Resolve Tool wasn't helpful. This has been going on for two days. I have a BLU phone. Android version

Questions

 • Phones, Tablets & Devices

376

7

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Phone will not provision correctly, prepaid account completly messed up

So here is the what happened: Order an eSim from AT&T's Prepaid site and during the order process it asked if I wanted to transfer my number from my old carrier which I said yes and gave the info. Well when the eSim arrived I tried to activate it and it showed on the AT&T prepaid activati

Questions

 • Account & Usage

77

4

0

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AT&T has blacklisted my Dad's IMEI number and phone

My dad recently lost his phone outside in the yard. We had insurance on it so of course we don’t a claim and the only claim option for that is “Lost OR Stolen”. A few weeks after he lost it we found it. With him already paying for the replacement phone, we decided to give it to a friend who was in n

Questions

 • Apple

221

3

0

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How do I cancel my DSL Internet service online

I’ve tried calling the customer service number during business hours and continue to receive a message that they are closed. I need to cancel my DSL Internet service...am I able to do that online or do I have to speak with an agent (when they’re back to work and answering calls)?

Questions

 • AT&T Internet Account

205

1

0

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Who rates U-verse TV movies? Ratings use a star system as follows: ★; ★+; ★★; ★★+; ★★★; ★★★+; etc.

Most movies shown through our U-verse service are rated using a star system as follows: ★; ★+; ★★; ★★+; ★★★; ★★★+; etc. The rating shows up in the movie's description. Does anyone know who comes up with the ratings? Does each network? The Academy of Motion Pictures? Who? We'd like to know so that

Questions

 • Watching U-verse TV

176

4

0

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A T and T prepaid SIM card kit (Nano) - blue

Does the card work in Canada?

Questions

 • More AT&T PREPAID Discussions

63

1

0

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ATT.com/myprepaid

I am trying to access the online access to our account. They keep sending temporary  digit pin codes to the account.  I would like to get away from temporary to permanent pin codes.  How can we make a permanent change?  They are sending emails with no relevant information in the

Questions

 • More AT&T PREPAID Discussions

130

4

0

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Problem with Unlocking

I bought an iphone 6s which i paid in full... tried to unlock it and was told its active on another account... I have know idea who that person is i called AT&T and they told me they can't help... and i need this phone unlocked... someone has any idea how i can do that?

Questions

 • Other Phones & Devices

52

1

0

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Is there a way to see app being used and text on my acct

Is there a way to actually SEE what app is being used or SEE what someone has texted (to/from) on my account?

Questions

 • Online Account Access

85

3

0

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Is there a charge for Active Armor?

If I activate active armor which is included in my service will I ever be charged for it?

Questions

 • AT&T Fiber Account

149

2

0

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Stingray Karaoke remove from bill

There is no easy way to cancel Stingray Karaoke on my account.  Please advise on how to do so.

Questions

 • U-verse TV Account

221

3

0

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iPhone 12 Trade In Monthly Plan

I just went online and traded in my iPhone XR for the iPhone 12, and I am supposed to go pick up the phone in store today. The trade in was supposed to be $70 due today, and then $5/month from then on. When I placed the order, I got an email saying that it is now $31.56/month, which is not what it t

Questions

 • Wireless Billing

337

3

0

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Unlock a device

It tell you to about shutting pdf tus iPhone thwn using the code them it data to put in a number is it the number that was previously on the device or my number that will be

Questions

 • Samsung

41

1

0

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How do I block porn?

How do I block porn on another line?

Questions

 • Account & Usage

341

1

0

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Amazon Alexa - NumberSync Calls Dropping

Hello, We have successfully set up NumberSync and ATT calling on an Amazon Alexa device. We can make phone calls, receive phone calls, etc. The issues is that after 30 seconds to 3 minutes, the call just drops randomly, and this happens consistently with every call. So there seems to be some sort o

Questions

 • Other Phones & Devices

131

1

0

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How long is the grace period to switch phones?

I recently got the note 10 5g Saturday. And upon seeing that I have to be able to use micro SD cards for work and all. The 10 does not support the sd cards and the 10 + does. So how do I go about switching phones out? I would like to do so inside a store where it could be a right then n over deal..

Questions

 • Phone & Device Upgrades

93

1

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New Development needs lines moved

I am developing a commercial property in the ETJ of Austin in Travis county. The property has an easement for Southwestern Bell Telephone Company and has a line that runs above the entrance to the property that is to low to allow for adequate clearance for larger trucks and equipment to enter the pr

Questions

 • AT&T Phone Installation

139

1

0

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AT&T "mobile network disconnected" error in new HTC U Ultra phone

I set up a new HTC U Ultra phone a week ago and everything was fine, but a few days ago my mobile data stopped working. Data roaming is turned on.  I've checked the APN settings and they seem correct.  When I try to view network preferences, I get a "Please make sure you have valid SIM ca

Questions

 • Android

704

3

0

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Can someone please help me? Call history, I need to find outgoing calls made on November 8 ,9,10 from my parents ATT cell phone

After a 15 minute wait and talking to a person with a heavy accent in India who was no help at all, and i got cut off i am an desperate need of help. As i stated in the title i need to find my outgoing calls for November 8 ,9,10 from my iPhone. The ATT website is a disaster to navigate i tired usi

Questions

 • Apple

178

3

0

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