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Set up Voicemail, Change Tones, Add Contacts & More

Learn How To Set Up Your Device   If you're wondering how to use your new device or need help setting it up, we have you covered.    You will find information on how to: Set up your voicemailChange tones for different contactsAdd contactsMove data from one device to another Find your deviceAnd more!

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721

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Need to cancel service, or remove a line from your account?

We hate to see you go, but we're here to assist you. For a line of service, tablet, or wearable, here are a few things to consider: Have an installment plan - Any unpaid installment balance is due on your next bill when you cancel service for the tablet or wearable linked to the plan. Learn h

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3.9K

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Need power cord for Big Att uverse power broadband internet Service

2wire gateway 3800HGV-B is the piece of equipment i need a cord that plugs into the electric outlet

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82

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Why is my Prepaid expiration date different?

I have had a prepaid phone for years and what ever the balance is has always rolled over for another year. This last week I knew the experation date was 3/27/2020. I logged on on3/22/2020 and saw a notice that I had to add $25.00 to roll it over, so I added $50.00 plus tax. I had at that time $133.0

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96

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Old SIM card

I have an old SIM card and I am trying to activate a cell phone line. The card has been inactive for some time. Can I use it or I should get a new one?

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135

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I can't figure out home to add a discount to my existing account.

My new employer said If I have At&t then I get a 10% discount off my bill but I can't find out how, or where I type in my employer info to claim.

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108

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refill a 2$ plan

Hi I have a 2$ plan for my local Florida ATT phone. I do not live there permanently but this solution is convenient as it gives me a local phone nr. I al stuck in Europe because of the covid. I need to refilll my plan to get my nr extended for one year. How can I do it. Thank you

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59

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Will I be able to get a refund on my PREPAID payments?

I accidentally paid the phone bill three times. Will I be able to get a refund?

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67

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Buying a refurb outside the phone insurance

If I buy a refurbished phone from Amazon and have my number transferred to it, will that void the installment plan on my current phone? Will I have to pay the balance on my phone or can I continue with the installment plan which is being paid by monthly credits?

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57

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Why does it take 3 or even 4 people to get to someone that handles landline service ?

When I call AT&T to get help with my Landline, I always have to go through 3 or 4 people and everytime having to tell them my account info and go through the hole spill of what my issue is. I was on the phone yesterday from about 11 am till almost 3 pm its was HORRIBLE !! I was so stressed it ru

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66

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Modem Change Needed?

I recently cancelled my uverse service, but have kept the 1000mbps internet service. Should I get a new modem from AT&T?  I currently have a 5268ac modem, but both my daughter and son, who only have internet service, have bgw320.  

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351

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I was charged twice. Can I have the second charge returned?

I have an att prepaid plan that set for auto pay. I didn't have enough money in my account an the day for it normally to be paid. I paid it with a different card this morning, later in the afternoon the system collects another 66 dollars. Might I be returned the second payment?

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60

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I need to order a new VIP 2250. The one I have is burning up and shutting off.

Can someone call me about my VIP 2250. It runs my three tv's and it is about to burn up. It shuts off and gets really hot. I need someone to call me. I have had nothing but problems since I moved in. The set up was awful and now my phone will not take messages. I need updated equipment and new remot

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62

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Why don't I see see 5G listed under Cellular voice. and data options?

Why do I not see 5G listed under Cellular voice. and data options?

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142

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where is the it can wait app on my phone.

It can wait to text app

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129

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Message unreceived, download now? on LG K10 incoming texts

Getting this on most of my incoming texts, for months. Phone is about four years old. When I click on the little box that says download now?, it will download but have to hit back button to read it. Any help?

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99

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Microcell replacement email

We live in an area that has sketchy cell phone service from all carriers. AT&T granted us a Micricess and it has worked flawlessly since. Now that 3G sunset is coming, the Microcell will no longer work. I received an e-mail that appeared to be from AT&T but may be a spam/scam. It said that

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116

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Seriously, is at&t the mafia?

How is it that AT&T is the Only Carrier to have an iPhone that cannot be moved to another carrier? I was told by Apple that I can turn in my two iPhone 7plus phones and still need to pay $1000 to get the same exact 7 pluses that will work on Verizon. But had I bought them from Verizon, no problem us

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597

12

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Scam or ligit?

Does AT&T send text to their customers phones? I receive these texts that I am suspicious of.  The last one shows sending number is 332-262-8093 and the text reads:  AT&T:  Your bill has been paid.  See receipt here and get a random free item mkbe8.com/eM2tkl4JzX

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250

2

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Phone promotion question

Is the mobile share value 30gb with rollover data (with unlimited talk and text) an eligible installment plan and unlimited plan for the Apple iPhone 12 mini promotion?

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57

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