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U-verse internet service good, customer service bad

My U-verse internet and phone service has been good since receiving it, however since the beginning my customer service has been bad.  It all started when I signed up for service; somehow they lost their record of me ever signing up? How is that possible, so I signed up again, this time through an a

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337

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iPhone X Upgrade DISASTER

Please forgive me for this very long post. I could really use some advice here. I'm going to put this in a chronological list, since I think it would be easiest to understand. 9-13-18 Thursday: I heard that Apple discontinued the iPhone X, so I called a local store in the morning to see if they had

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412

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How to get to speak with an actual Manager

How does one go about getting contacted by a manager? I have used every single vehicle at my disposal to speak with a manager in regards to my issue. An att care rep contacted me on this forum and when I asked to speak with an actual manager she never responded back.  I would like to also also add t

Questions

3.5K

9

Billing & Support Fiasco

Greetings,I am more than three months in to a support / billing fiasco with you folks.I have not given up hope yet but I am very close.Several months ago one of your telephone tech support people attempted to fix a connectivity problem I was having.He gave up after a few minutes and said he was send

Questions

646

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Unexpected charges/Unfair due dates

Long story short...When I switched from Verizon to AT&T I was paying slightly less for a similar service and was able to keep my old phone. However, the old phone had technical issues that I nor AT&T could not resolve, so they replaced the phone with the same model, which was actually pretty great a

Questions

289

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Customer Rentention Help Needed

I've been an AT&T customer for many years and have Uverse Internet Elite and U300 TV. Bundle is about to expire. Current rate with HD and Sports Package is $115. Best deal they're trying to give me is $150. I've got a better offer from the local cable provider and it doesn't seem like AT&T is willin

Questions

417

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AT&T did not offer the deal promised by the customer retention team

Hi All, Called customer retention and discussed cancelling service.  The service rep promised the following deal: 15gb rollover data - $100ipad (no contract) - $10iphone (no contract) - $15basic phone (no contract) -$15iphone (contract) - $25iphone (contract) - $25 This was on 3/19/2015.  I was exci

Questions

379

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AT&T does not honor its promotional BOGO offer.

Mid december 2015 i was given a promotional BOGO offer by customer retention team.I was told that they will be charging for both the lines for 3 months and on 4th month i'll get the credit and later on it will be just one phone charge.It NEVER happened and as of now i have called them 14 times since

Questions

7.6K

96

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Are we really a "valued customer"

Our current contract for our Uverse and internet service was up last week.  We've had this account with att close to 8 years, and a second account close to 3 years.  We play the standard game of calling when the contract is up to see what deals are available.  Our service is on autopay, so we are cu

Questions

455

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Buh-Bye

I have been with AT&T for the last 8 years and that relationship has finally come to an end. Each year my bill increased, but customer retention had been able to offer me a good discount. I raved to my friends and family about U-verse and had never had anything less than excellent customer service..

Questions

472

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Lied to by 611 customer service

I am writing today about my experience of being the "best part of at&t". My morning starts off by me having issues online with trying to order a refurbished tablet at att.com. I call 611 on my cellular phone and an att rep picked up the phone and assured me she could place the order for me. I told h

Questions

291

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AT&T WILLNOT honor their BOGO promotion sold by it's store associate

In March of this year (2016) I visited the AT&T store in Plano TX (store number D12B based on receipt printout) to look at replacement phone for my wife.My wife was drawn to the new Samsung Galaxy S7 to replace her older Galaxy S3.Both my wife and I have had individual and corporate wireless account

Questions

898

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Customer retention

After over ten years I will be leaving AT&T because they do not care about current customers. According to the latest business news AT&T has the highest defection rate of the top 4 service. T-mobile  has been picking off a lot of people. Now it is not real hard to keep me here, give me a sizable ref

Questions

1.6K

11

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Terrible customer service

Has anyone else had trouble with customer service  and customer loyalty department? I have been told different things every time I call. I have been waiting for LaShawna in customer loyalty to call me back for a scheduled appointment call last Thursday 12/29/16 at 8pm to complete an offer to stay wi

Questions

173

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