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Unethical Business Practice

AT&T, I want to know since when is it ethical business practice to have a technician come out and splice an active internet line and make it inactive in order to run a new line for another new customer? I woke up Sunday morning to have no internet connection from my AT&T router, I tried to reboot it

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Bait and Switch

I was offered a BOGO promotion on June 23, 2018 from an AT&T authorized sales representative.  I have called monthly for resolution to this BOGO promotion.  Six months later I am told it was determined that this was not an eligible promotion - their system cannot authorize the proper credits.  Custo

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Can all AT&T reps lie to get customers off the phone without reprocussions?

Its not right how AT&T treats there customers now, we have been customers for years and never had problems until now so somethings changed. I am a wireless customer and I feel hopeless calling back and asking for help because no one believes what you say despite their employees purposely lying to ge

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Customer Relations Complaint/Unresolved Customer Care Issue/

To Whom It May Concern:   Back in September 2017 we went into our local AT&T store #2544 in Knightdale, NC to inquiry about switching from Verizon to AT&T for our wireless phones. We were greeted by Jordan (Associate #***), the Store Manager which informed us about the Switch & Save incentive progra

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Customer Relations corporate number

Hi folks, Would anyone have a number for AT&T Customer Relations corporate? I've been talking with Support for over a month and a half with promises of resolution that have not materialized. I'm not upset with Support but I would like to get the issue resolved. Support has admitted the case should h

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