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GoPhone Email Address provided by CRS invalid. . .

Calling 611 from a phone I purchased at Best Buy the care agent told me in order to resolve the issue I first needed to send a proof of purchase to gophonesolutions@att.com. However, the email comes back invalid. I clarified all the information she gave me to make sure I was not missing a step or he

Questions

 • More AT&T PREPAID Discussions

336

1

0

0

How do I escalate my wrongfully treated issue by Rep Serenity / SG33IV? Grieving whole matter w/AT&T

To whom it may concern-   This all started on MARCH 16th when I had request to add additional services to a room in my home.  On this day, a AT&T Home Entertainment Consultant by the name of Sergio had presented himself very well and I was very unaware of his presence.  As my TV service (DirecTV/AT&

Questions

 • AT&T Internet Installation

146

1

0

UVerse Surrounds us

We live in a community that was developed in 2008 and surrounding communites have UVerse Services.  The furthest point of our community is .6 miles to the neighboring community.  My point is I'm certain the commuinty is prepared for higher speed services by develpoment requirments.  Services should

Questions

 • AT&T Internet Features

346

4

0

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Don't Expect ATT to Reply to Private Message! IGNORED!

Sent a private message to customer care and I have been ignored..  This is a joke.  I am doing my homework today switching soon.

Questions

 • U-verse TV Account

87

0

0

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Anyone know someone who cares about customers at AT&T?

I’ve tried, really tried, way too long and too hard.  Its cost me hundreds of dollars and about 200 hours and hundreds of dollars over the last 26 months to try and get a properly working phone.   All I get is bad or no answers, lies, insults and no one cares.   I’ll try and be brief but do not have

Questions

 • Wireless Account

329

8

0

0

U-Verse HSI Serviceability (F-Case Required)

Hello, I am about to move into a new construction home within the next couple of weeks or so. There is no plant for copper or fiber on my street yet, however, the home three houses over has a pedestal in front of their home. Address doesn't show in system yet because again, it's a brand new home, al

Questions

 • AT&T Internet Installation

314

2

0

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Poor service in my new home

I have been an AT&T customer for over 20 years. I was with two other companies back in the 90's that AT&T purchased so I have never been with anyone else.We have recently moved to North Carolina and I live in the Goldsboro area. AT&T service is fine as it is on my street. Once you get into the house

Questions

 • Wireless Account

1.8K

4

0

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Retaining accounts - is ATT Uverse too big to care?

My ATT Uverse TV, internet and phone discounts (now two years old) just expired.  ATT service refused to even consider a new service contract currently being offered to new customers as a possibility for extending service, so I will have to cancel when I change services.  I've been happy with the AT

Questions

 • U-verse TV Account

131

1

0

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Advice please: Billed $52.12 to port number away from AT&T

I expect that nobody from AT&T responds in any useful way on these forums, but I'd like to get advice from the community of customers on how to handle my situation. For several years I had my wireless phone service paid for by my employer, who is a large AT&T customer.  I left that job on June 1, 20

Questions

 • Wireless Billing

3.7K

57

0

0

ATT location in Alexandria, LA lacks any and all customer support, lied to, accused of being a liar

I have DirecTV, Internet & now wireless and I will not accept how this location conducts business and illegally does transactions.. I am insulted my intelligence is insulted when I have MBA, told that phone care does different issues and is not accepted by said location.  I am am not impressed with

Questions

 • Wireless Account

96

1

0

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Private message to Customer care

I sent a message to ATTCustomerCare (directed to ATTCares) several times but they never respond to me. Is there a problem to send a PM to them? If anyone has any idea, please let me know. Thank you!   Kangho

Questions

 • AT&T Internet Plans

87

0

0

0

Why is everything so difficult with your company!

To Whom it May Concern: About 5 months ago (Jan 2018), my husband reached out to DirectTV and AT&T to ask if we switched from Direct TV to Direct TV Now if we would loose the promotion we originally signed up for through AT&T. He was told by BOTH companies that Direct TV Now is still eff

Questions

 • Wireless Billing

618

5

0

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Does AT&T care about its customers & if so how do you contact that person

I need to know who to contact when customer service has failed you.                                                                                                                            I have                      contacted 611 several times & for near 10 hours over the last 7 days            

Questions

 • Wireless Account

118

0

0

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Pretty Amazingly Poor

Last Friday one of AT&T's competitors severed an AT&T Uverse line serving about forty homes on our block.  Today after several hours involving several phone calls, AT&T advises that they are not going to replace the severed cable until after the other company finishes their work so the new AT&T cabl

Questions

 • AT&T Internet Equipment

830

1

0

0

trying to get unlock my phone which is eligible - URGENT!!!

I'm trying to unlock an iPhone which is fully paid for and eligible for unlock. However, don't have the ATT account anymore as the number was switched to verizon with a newer phone. But this old device remains locked with ATT. Have urgent need to get it unlocked but doesn't seem to be working. We ap

Questions

 • Apple

119

1

0

0

Refer A Friend is a JOKE

So the neighbor down the hall referred me with AT&T Refer A Friend, I signed up for U-Verse Voice, Internet and Cable and got it set up. She got $75 credited to her account somehow since the site is so messed up. I was also supposed to get a $75 reward card. I waited a week to sign up for service an

Questions

 • U-verse TV Account

954

10

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Urgent Attention - Customer Service Manager

I have not had consistent service for my DSL for over a year. Every time I call no one can find my account however it amazes me that you have no problem sending me a bill!!! I have called your tech support department numerous times. I am told these calls are recorded and my loss of service is being

Questions

 • AT&T Internet Account

108

1

0

0

Upgrade Eligibility Error: Won't Reset after Cancellation

Hello,  I did an upgrade in samsung.com for samsung s10 preorder and then I canceled my order immediately in samsung.com. Samsung took close to 3 hours to cancel the order, however when I tried to place a new upgrade order, it was not allowing me to place a new order stating that I already did upgra

Questions

 • Wireless Account

394

2

0

*disappointed* Samsung Galaxy S5 (SM-G900a)

1) After purchasing device, find out its the only carrier with a locked boatloader...2) Now all of a sudden the Samsung S5 "Prime" is coming....Debating whether or not to return device and get a *Google Edition* model, a different AT&T model that can be rooted at this time, go with a different carri

Questions

 • Android

10.1K

19

0

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Why at&t is not able to verify my address?

Hi,I am a new AT&T customer and I am really frustrated that AT&T could not verify my address (which gave me a really good impression of AT&T /s). I have provided each and every details but it kept saying that we cannot verify. I have even placed an Order for the online deal for $25/month 8 GB data w

Questions

 • Wireless Billing

1.4K

3

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