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AT&T Horrible Customer Service...

All I wanted was a contract reversal... instead I received a total of about 12 hours talking to 13 different "customer service" agents with no resolut

Questions

 • Wireless Account

1.6K

8

0

Bill for DSL rises EVERY month for 4 months

I just had the worst customer service experience of all time.  55 minutes of chat with someone repeatedly saying they had to look at my account...just

Questions

 • AT&T Internet Account

784

2

0

2 payments made for one line..

Why can’t one of the payments be used for the next month?

Questions

 • Account & Usage

380

1

0

0

Where is my rewards card?

I signed up last year because I was lured to AT&T by a $50 rewards card. I've called several times and was promised by each CSR each time. Has anyone

Questions

 • AT&T Internet Plans

236

1

0

0

Worst Customer Service Experience Of My Life…TWICE

My experience with ATT's customer service has the been the worst I've had in my life. If there was some way to get this information to the masses I wo

Questions

 • AT&T Fiber Installation

296

1

0

0

6 ATTEMPTS TO UNLOCK MY DECEASED HUSBAND'S PHONE DENIED

I have made over 22 calls to AT&T to straighten out my billing since my husband died on July 18, 2016. After 14 calls, Customer Service finally did th

Questions

 • Other Phones & Devices

1.9K

5

0

0

Does AT&T Really Care About Your Online Security?

Does AT&T really care about your online security? I don't think so.Look at the myAT&T Login Dialog image below.  Notice that the "Save I

Questions

 • AT&T Internet Email & Security

216

4

0

0

Your request to unlock an AT&T device was not approved

I've been a gophone customer for over 3 years. I would like to unlock my iphone. But my request to unlock my iphone was denied. The email says "We can

Questions

 • More AT&T PREPAID Discussions

674

5

0

0

Closed

Why is AT&T refusing to honor so many agreements?

I just searched "Customer Retention not being Honored" here in the forums and I got over 100,000 YES one hundred thousand hits for threads. A similar

Questions

 • U-verse TV Account

343

9

0

AT&T Lifer!!

Couldn't wait to share what exceptional customer service I got tonight. I chatted with three representatives on AT&T's live support tonight and they w

Questions

 • Wireless Billing

325

2

0

0

They should change the name to AT&T Customer Headache Department.

This long entry resumes the last 3 hours of my day. These were THE most challenging 3 hours I’ve ever faced on the phone with a Customer Service Depar

Questions

 • U-verse TV Account

277

1

0

0

Please Consider: Lifetime contract with Free ATT NEXT upgrades

Hi.I know this is a long shot but i was thinking for people like me that love the online support and how much you can edit stuff on my account.  i was

Questions

 • Account Features

284

5

0

0

My account

I call att today about my U-verse service I was disrespected by agents and mangers. I have never Experiience such disrespect I felt a shame by the way

Questions

 • U-verse TV Account

171

2

0

0

Does ATT have a moral compass?

So I initially got a internet/phone pkg bundle with ATT b/c I was paying $140 month with another major co. I wanted a cheaper bill and told the sales

Questions

 • U-verse TV Account

312

1

0

0

Could AT&T Give me Just 1 Reason Not To Leave? Loyalty?

I'm an existing post-paid customer paying $157.80 per month for two lines of service ($1,893.60 annually). 1 line with Data Unlimited for 4G LTE ($45

Questions

 • Wireless Billing

484

9

0

0

Billing dispute on a DSL modem that I returned few months ago.

Hi, I would like to try get this resolved before it escalates.  Basically, coupel of months ago, my DSL modem got fried by a surge.  I contacted AT&T

Questions

 • AT&T Internet Account

216

1

0

0

WORST EXPERIENCE EVER...and it get's worse...SOMEONE HELP! #ATT #UVERSE #DIRECTV #CUSTOMERSERVICE

Hello,             I am writing you with much frustration. I would like to apologize up front, for not only the length of this post, but- it's informa

Questions

 • U-verse TV Account

710

2

0

0

Customer Service

I have to vent a little bit here.  I have been a loyal AT&T customer now for about 7 years.  Never thought about switching.  Generally happy with serv

Questions

 • Wireless Account

322

3

0

0

Order Cancelled, credit ran several times, deposit required?

I placed a order for a new line of service with a representative over the phone, we ran it for two lines and the first line came back with 0 deposit a

Questions

 • Wireless Account

674

3

0

ATT doesn't care about it's Uverse customers

I've had ATT wireless service for some time, but decided to try ATT Uverse.Since I signed up for ATT Uverse (Max Plus internet and U300 cable) in Augu

Questions

 • U-verse TV Account

919

6

0

0

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