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Credit after cancelling cell service

My billing cycle is the 13th-12th of the month. After several frustrating calls to fix my account and they could not get it fixed after over 25 years of having ATT cell, I cancelled my service starting on Jan 26th-28th. I called to find out what my credit would be and I was told to call back after t

Questions

 • Wireless Billing

57

2

0

TOTAL SCAM

Don't fall for the ATT loves it's long term customers commercial! I went online and saw that they were selling iPhone 11's for $10 a month. If you sent in your old phone it was supposed to be $5 a month. So I bought two new phones. I have received one - and sent my old one for trade-in. I have recei

Questions

 • Wireless Billing

116

5

0

WOW! I see this happens a lot!

I recently upgraded two new phones mailed my two old phones back to AT&T. I have the tracking number and went to the post office for help with this issue.  I was told by the postal worker that the phones reached AT&T's tender agent.  I called several times to go over my bill

Questions

 • Apple

31

6

0

at&t unite express 2

I am trying to activate hotspots for students for distance learning and can not figure out what to do. I have put the password in the device for the wifi but is says still not activated.   Thank you Elementary Secretary  

Questions

 • AT&T Internet Account

74

1

0

how to Unlink my accounts so I can transfer billing responsibility

Need to know how to unlink my landline and att internet bill so I can transfer billing responsibility. Also will I then be able to transfer billing responsibility online with no problem.  Do u know when I transfer does everything stay the same as for the landline number and the internet? 

Questions

 • AT&T Phone Account

10

1

0

$2,300 in Fraudulent Long Distances Charges

Can anyone please help me? I discovered over $2,300 in outgoing call charges from US to Jamaica.  The phone is on my family plan and is used by my daughter who has an intellectual disability (special needs.) Based upon review of logs, two incoming calls from Montego Bay to my daughter's pho

Questions

 • Wireless Billing

42

11

Unlimited Elite(SM) starts Aug. 4, 2020. Change start date or cancel plan change.

My wireless Plan details Click on Change start date and we get ... Hmm … something isn’t working here. We can’t make that change right now. Give it some time and try again.

Questions

 • Wireless Account

156

4

0

Request Fiber Internet

To whom it may concern:Multiple streets such as Bodin Rd, Claude Viator Rd, Valery Rd and many more in this area of New Iberia, LA are requesting AT&T to run fiber or update lines to the area to allow people to have access to more stable internet and requesting the requirement to be able to have new

Questions

 • AT&T Fiber Ordering

61

1

0

The package has not been received by ATT

Hi Team, I returned the devices received from ATT by putting the prepaid return service label. I have the receipt that shows the tracking no. from USPS. The package has not been received by ATT, it been 3 months already. Please help resolve this issue and track the package. I have traded i

Questions

 • Apple

9

0

0

I lost my phone and need a new SIM card for a new device, can I keep my number?

I lost my phone in the middle of last month and was hoping id find it so I didn't suspend my at&t prepaid account until today :( once I find a new device I will need a new SIM card and I really want to retain my number. How do I do this? The help articles I read never addressed that particular situa

Questions

 • Account & Usage

122

1

0

Prison calls and att

I’ve been told that once my number is accepted through the prison phone setup I we’ll get a $30 credit from att for phone time then and it we’ll be added to my phone bill and once I pay that off I’ll get a $50 credit and so on. Is this true And if yes how do I find out how much credit I have left to

Questions

 • Wireless Account

58

1

0

DELETE the MyATT App! It is not accurate and is used to collect info

DELETE the MyATT App! It is not accurate and is used to collect info. See for yourself by logging in at a computer and the App at the same time and look closely. THEN HIT DELETE! Plus, they’ll keep sending surveys from a 3rd party with links that don’t work if you block their tracking devices, ad

Questions

 • Wireless Account

18

4

0

Ooma Wireless Setup with UVerse 3801HGV Router/Gateway: Call Quality Issues

I just got UVerse the other day. Turned the Ooma Telo device (with wireless dongle) on and it connected to the router without any problems (it seemed). Speedtest shows 15.22 down and 2.91 up. Pingtest shows 1 ms jitter and 0% packet loss. So all is good. The problem is the call quality at times. You

Questions

 • AT&T Phone Installation

21.5K

11

0

0

$$$$$$$$$$$$$$$$$

I ordered internet service on the 8th of May. It got cancelled on the 11th. I am YET to receive my refund for the $100. It’s been 2 weeks. I have called FOUR TIMES NOW and every single time, I get an Indian person who has absolutely no idea what they are doing. I’m at the point of getting a L A W Y

Questions

 • AT&T Fiber Equipment

1

0

0

Internet Billing Escalation

I previously spoke to someone in your Escalation Dept. Ms. Bonnie she was very pleasant to deal with but I have been trying to contact her and anyone in your Assistant to President Escalation team for the past 6 or so plus months and cannot get a call back. This matter has been ongoing since my serv

Questions

 • AT&T Internet Account

17

1

0

Who is the AT&T contact for a pedestal move on our property?

We have a newly constructed home and the AT&T service pedestal on our property needs to be moved.

Questions

 • AT&T Phone Installation

233

5

0

Texts sent by email addresses

Does anyone know how to get texts sent by email addresses to stop?!    I've already contacted customer service yesterday in which I was told that at&t blocking them was some how a violation of my privacy. That's got to be the most ignorant thing I've ever heard.    So... Let me know if you've figure

Questions

 • More AT&T PREPAID Discussions

463

3

0

I am in a foreign country and cant login to my account

I am now in a foreign country. I have lost a lot of memory because of a traffic accident before. I don’t know how to log in to my ATT account with my original ATT mobile phone and a mobile phone SIM card with no signal while abroad? I forgot my original account and password!  I can't talk anym

Questions

 • Online Account Access

80

1

Hi, I was wondering whether

Hi, I was wondering whether it is possible to see who rated my welding-related film on IMDB. I can see that I got 26 ratings, for example, and how many times a specific rating was given.

Questions

 • Community lounge

30

1

0

AT&T Dedicated Internet

What does Ethernet Premise Ready mean? That's the next step on my order

Questions

 • AT&T Fiber Installation

18

0

0

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