Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.9K)

Relevance

Accepted Solution

Official Solution

I cannot call AT&T to resolve an issue with a phone!

Beginning 9/08/2021, I have been engaged in a frustrating issue with AT&T. It involves a phone that stopped working one day, a replacement being ordered, my original phone coming to life overnight, and me returning the replacement following the instructions to the letter. I've had multiple commu

Questions

 • Wireless Account

54

2

0

Accepted Solution

Official Solution

Understanding Sales Taxes Charged

Can anyone explain the difference between "City District Sales Tax: and "City Sales Tax", both of which appear on my AT&T U-Verse wireless, internet, TV and U-verse Voice billings? How do they differ from "Local Sales Tax" which is listed as a separate charge?

Questions

 • Wireless Billing

7.3K

8

0

0

Accepted Solution

Official Solution

Can I sign an Individual Contract since im only 17?

Hi, I'm currently on a family plan through att with a buddy of mine and my 2-year contract is almost up. I'm wondering if I can go ahead and setup my own Individual account with my own name and payments. the only kicker is, I'm only 17. If i buy a phone and plan online, will i need to be 18 or older

Questions

 • Wireless Account

4.6K

2

0

0

Accepted Solution

Official Solution

Closed

Connecting a non AT&T provided router to your AT&T Internet connection

Are you trying to configure a router to work with your AT&T DSL modem?  Click Connect a non-AT&T Provided Router for some basic steps!   ~Delia

Questions

 • AT&T Internet Equipment

10.5K

1

0

0

Accepted Solution

Official Solution

Teacher discount for the authorized user

Hi I was told by one of the customer service representative that teacher discount could be applied even if the authorized user is a teacher (doesn't have to be the actual account holder)and she further stated that if anyone says otherwise they should look under the resources that are provided to th

Questions

 • Wireless Billing

3K

9

0

Accepted Solution

Official Solution

AT&T's Response to Mexico's Earthquake and Hurricane Katia

To help keep customers connected to those affected by the earthquake and Hurricane Katia, AT&T will automatically issue credits and waive charges for calls placed and texts sent by AT&T’s customers from the U.S. to Mexico from Sept. 8 to Sept. 10 in the local time zone. This includes calling and tex

Questions

 • Wireless Billing

1.4K

1

0

0

Accepted Solution

Official Solution

At&t let a third party charge me $9.99 without my consent

I got a spam SMS from 31850 asking me to sign up for some quiz, I just ignored it, I've always heard not to reply 'STOP' to spamers because then they know your number is real and being spammers they don't care what you reply. I've seen messages on this board where people reply 'STOP' and it does no

Questions

 • Data & Messaging Features, Internet Tethering

25.4K

93

0

Accepted Solution

Official Solution

Device Software Update: Samsung Galaxy S7 edge (SM-G935A) Android Nougat

Hello Community!   I'm pleased to also announce that Android Nougat for the AT&T Samsung Galaxy S7 edge has been released today (2/17/16)!   Have you been looking forward to this update? Are you ready to experience the newest iteration of Android? Sound off in the thread below.   For more informatio

Questions

 • Samsung

73.5K

87

0

0

Accepted Solution

Official Solution

Lease or Purchase modem/router

Can you purchase your own modem or do you have to lease from ATT?

Questions

 • AT&T Fiber Equipment

372

2

0

Accepted Solution

Official Solution

Blue HD Light

My blue HD light is not on.  Am I recieving HD signal?

Questions

 • U-verse TV Equipment

23.9K

13

0

0

Accepted Solution

Official Solution

Samsung Captivate Updates

Does anyone know if Gingerbread (2.3.5) will be the last update for Captivate (Galaxy S) phones? Thanks, Joe

Questions

 • Android

3.8K

4

0

0

Accepted Solution

Official Solution

how can I view what the messages say on account history

on my account history I can see all my texts and calls but is there a way to see what the texts say?

Questions

 • Account & Usage

2.2K

2

Accepted Solution

Official Solution

Lost phone & SIM, can I still keep same number?

I recently lost my phone and SIM along with it with pretty much no hope of finding it again. I just bought a new phone & SIM, is it possible to keep my same phone number? Or should I cancel my Go Phone account (using my BB Bold 9900) and just set up a new account with my new phone? Not sure how this

Questions

 • More AT&T PREPAID Discussions

58K

7

0

0

Accepted Solution

Official Solution

How to unsuspend & restore my AT&T account

Hi i am on a 2 year contract mobile share plan with one of my friend. And i will be going overseas for 2 months. Is it possible to suspend my at and t plan for 2 months and how much would my friend be charged when I'm gone?

Questions

 • Wireless Billing

240.9K

13

0

Accepted Solution

Official Solution

Newer router modem combo to replace NVG510

I’ve had this router modem combo for years. I thought I could upgrade to something else and my Internet would be faster. It is used mostly it is for a Wi-Fi only. I have dsl..basic internet plan 6 mbps.

Questions

 • AT&T Internet Equipment

549

4

0

Accepted Solution

Official Solution

25 cents minute plan

My plan now is the25 dollars pre-paid plan (pre-paid a whole year 300 dollars). Could I change the plan to 25 cents minute plan? because I have paid 300 dollars for a year's plan, and I use it only a month. if I change it to 25 cents minute plan, will you return the 275 dollars to my account balance

Questions

 • Plans & Features

153

4

0

Accepted Solution

Official Solution

Closed

Unable to Install AT T Internet Security Suite

Hi, I am unable to install the ATT Internet Security suite (aka McAfee Antivirus suite). Following are the details. 1. I have a windows 10 computer, which had a previous version of McAfee (also through ATT internet and expired). I uninstalled it using instructions on the KB article page (unins

Questions

 • AT&T Internet Equipment

22.6K

230

Accepted Solution

Official Solution

Closed

Reward Card Never Received

For more information about the reward process and receiving your reward card, visit the Reward Center Information Page. After you activate/install your qualifying service, watch your mailbox. You will receive reward claim information within 4 weeks of installation/activation. Once notified, you’ll n

Questions

 • U-verse TV Account

27.1K

20

0

Accepted Solution

Official Solution

How do I change my WiFi password and name?

Learn how to change your Wi-Fi Password and Network Name There is a super-easy way to reset, or change, your Wi-Fi password or Network Name on your NVG with Smart Home Manager! You can use our app too! Download the app (iTunes or Android) or check out the web version. Sign in to the app us

Questions

 • AT&T Internet Features

283.2K

18

Accepted Solution

Official Solution

Default voicemail greeting with name

Hello, I want to change my voicemail greeting to the default message that includes my name. I have an iPhone 4S. I selected the "Default" greeting from the voicemail menu, however that reads the digits of my phone number instead of my name. I called the voicemail setup by holding 1 and recording my

Questions

 • Account Features

39.6K

2

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.