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response to COVID is a lie!!!!

they state that they care and that late fees wont be charged and they wont suspend your service but I have been threatened with both even though I submitted the waiver twice now. These people are despicable and the least compassionate company during all this. We lost our jobs but are still expected

Questions

 • Wireless Billing

26

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Poor coverage Hartford Connecticut

Poor coverage Hartford Connecticut. My coverage the last couple years has dropped off dramatically in the Hartford area I now only get one bar at my house where I used to get 4. Same iPhone phones in the house. West Hartford is typically always been bad but the rest of the area that I travel I conti

Questions

 • Network Coverage

13

1

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not getting 1080i signal

I have two Sony TVs, both connected to my Uverse box via HDMI: on one, I am getting a 1080i signal but the other is only 760p. On that other TV, I do get 1080i when I use my outside antenna. How do I get a 1080i signal on that TV via the Uverse box? I see a definite picture improvement with the 1080

Questions

 • Watching U-verse TV

1.9K

2

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AT&T can’t release my phone

Last week we asked to get my phone unlocked. We paid all the fees. Three days later, on Wednesday we got a letter saying it was unlocked. It’s still not unlocked 5 days later. Hours on chat. Yesterday, the latest chat, said 12 hours. NOPE.

Questions

 • Wireless Account

14

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about iphone 5

my 2-yr contract with att ended and i want an iphone 5 later wihout any data plan.but att doesn't allow me to do a upgrade for a no-commitment iphone5, the only option is a new 2-yr contract. in this instance, should i buy the no-commitment iphone at stores for my line and how should i keep my phone

Questions

 • Phone & Device Upgrades

3.3K

1

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FIBER INTERNET

I have been told that a ATT fiber runs VERY close to our property but we cannot access it? There are several new homes on our road that would attach if it become available. PLEASE RUN THE FIBER NEAR THESE HOMES AND WE WILL CONNECT TO IT!!!!

Questions

 • AT&T Fiber Installation

51

3

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Hotspot

Why did I not get the extra 10gb of mobile hotspot on my monthly plan? I thought that's what they were offering right now was the extra 10 gb of hotspot on plans with hotspot?

Questions

 • Data & Messaging Features, Internet Tethering

16

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Netflix’s ‘The Witcher’ Creator on Grueling 178-Day Production, What to Expect in Season 2, and Why Show’s Viral Song Is ‘Horrific’

Netflix's The Witcher, based on the novels by the Polish author Andrzej Sapkowski about a monster-hunter for hire, is an indisputable hit.It's the most in-demand series in the world, according to data from Parrot Analytics provided to Business Insider. And Netflix said last week that it was its seco

Questions

 • TV shows

9

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Asurion Insurance Claims are Total Scams and AT&T/Asurion are Both Dishonest and Screw You as Badly as Possible

AT&T's customers are unaware of the 15-day return policy for the damaged device when they file a claim with Asurion. Asurion goes out of their way to make sure they don't mention this anywhere but the fine print. Then they charge you $850, keep the $250 deductible, they keep the old device, and

Questions

 • Wireless Billing

14

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Closed

ATT looting during Covid

I am a ATT customer for 10+ years, i traveled to India for short vacation and I got struck here.I am not using my Phone for last 3 months and ATT is charging me monthly even after trying to reach them. The supervisor are not available and they are not in position to credit back for unused months eve

Questions

 • Wireless Billing

43

4

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Bad service

I can't complete a call... Its frustrating... Im ready to can ATT.. one bar half bar, dropped calls.. zip code 89031 MSW

Questions

 • Network Coverage

9

1

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iPhone 12 64Gb paid cash online (not billed monthly) buyer's remorse policy?

I purchased via MyATT app (online not in-store), and when received on 6/1, didn't activate for a few days. Then noticed I ordered 64Gb vs. 128Gb.  Had already transferred all from old phone (6s), and was going on a trip.  So I called customer care, (have the name), he explained if purchas

Questions

 • Apple

12

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Does ATT allow an individual to reserve a previous leased number?

I had a specific number, under contract, and lost that contract due to temporary life circumstances. Would I be able to call and specifically reserve the number when it comes out of contract/available? Idk how the numbers and all work for what's where or whatever.. but to be frank, I am a bit

Questions

 • Wireless Account

12

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Need assistance with credit of new phone bought via trade in.

In November 2020, I bought three phones using the 700 dollars off when I trade in my old phone. For two of my numbers, I have been receiving credits monthly. On one of the phones, I have not been receiving the credits and I figured out because the ATT store representative entered the wrong phone num

Questions

 • Other Phones & Devices

15

4

ATT Uverse In my Neighborhood

We don't get ATT internet service in my neighborhood in Fort Worth. We can get a Viasat dish or some other dish, but they are not very good.  ATT Uverse fiber optics is available close by, but it has not been moved to this neighborhood (Covered Bridge Canyon subdivision).  How can we star

Questions

 • AT&T Fiber Installation

16

1

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Getting AT&T internet where I live

Who do I talk to in order to receive AT&T in my area. I live on the outskirts of Houston in Montgomery county and we’re stuck with Suddenlink in most residential areas. Their service is absolutely unacceptable! I can’t get anything done! Please for the love of god, Porter Texas needs some AT&T love!

Questions

 • AT&T Fiber Installation

34

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Unsolicited texts

I keep receiving this text: "News Update! Take 2 of these Gummy Bears to take the Edge off this Virus Outbreak. Full details here...p0qq.pw/tGjp3icAwU Enjoy this 2 min article." The link takes me to a CBD Oil website. I've received over 40 texts this month alone, some coming as early as 7 am on

Questions

 • Other Phones & Devices

304

2

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Re: NVG599 Issue

@jlm2015   Actually, I seem to recall seeing a recent change in the battery policy.  What did it say, oh yeah:   Effective 7/13/15, U-verse Voice Customers will no longer be provided a battery backup.  Customers will have the option to purchase a battery backup from a retailer of their choice   Plea

Questions

 • AT&T Phone Equipment

6.2K

1

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CUSTOMER SERVICE HELP OR ACCOUNT INFO PLEASE!!!!!!!!!!!!!!!

i cant get my account number to finally get rid of this company once and for all. i have logged on to my account online but of course the account number isnt anywhere on there. the ONLY way to get it is to call 611 or prepaid customer service which if you call the 1800 number says the call center is

Questions

 • Account & Usage

15

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Why do we have no voice calling in our area?

We have 4G/ LTE connectivity, internet good, but no voice calling in our area. 4-5 bars almost consistently. Tried replacing sim cards to 5G, no difference. Replaced phone, same difference. Called AT&T many times, no help. any ideas? We switched one phone to Verizon because of that. The other on

Questions

 • More AT&T PREPAID Discussions

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