Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (2.2K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

Need to cancel service, or remove a line from your account?

We hate to see you go, but we're here to assist you. For a line of service, tablet, or wearable, here are a few things to consider: Have an installment plan - Any unpaid installment balance is due on your next bill when you cancel service for the tablet or wearable linked to the plan. Learn h

Questions

4.8K

8

0

Accepted Solution

Official Solution

When am I suppose to get my rebate for my modem? this better not be a scam

I got my service turned on a month and 10 days ago and I have not heard or seen anything about getting my $100 rebate. When exactly is that suppose to show up?

Questions

6.7K

1

0

0

Accepted Solution

Official Solution

Strange Bitloading pattern

Would anyone here care to comment on my connection? While my service is usually pretty good, the bitloading pattern I see here seems very strange to me.  I apologize if I've put in too many pics. I thought more might be better. The only trouble shooting I have done so far is to shut off everything e

Questions

2K

3

0

0

Accepted Solution

Official Solution

Apple products question marks on motorola rg

I have been looking everywhere for a fix for this and cant find a solid resolution. I have recently switched from att dsl to uverse. They sent me a motorola rg unit. Problem im having is on my ipad and iphone i am continuously getting question marks on images and web pages. This never happened with

Questions

2.3K

5

0

0

Accepted Solution

Official Solution

Moving to a new neighborhood with FTTH

I will be moving to a new development in Winter Springs, FL early next year, they will be pouring the foundation next Monday. Last week I ran into an at&t employee and he told me that all homes will have FTTH and I'm wondering what type of equipment I should expect to be using. I'm currently about 3

Questions

4.8K

3

0

0

Accepted Solution

Official Solution

Closed

Understand Your First Bill-DSL/Internet

Have a few questions regarding the charges on your first bill?  Check out this great article that answers many of the commonly asked questions!   Understand your first bill

Questions

3K

1

0

0

Accepted Solution

Official Solution

samsung flight

i recently recieved a information on a users guide for my samsung flight when i click on specific title i then click chat with support but when there is someone to help answer my questions there is no button to start "click to chat" is this because i am on my mobile?

Questions

1.2K

1

0

0

Accepted Solution

Official Solution

Closed

SIM Cards Helpful Links

A Guide to AT&T SIM Cards

Questions

2.1K

1

0

0

Accepted Solution

Official Solution

Calendar Sync Error

I've just noticed that when I sync my iPhone (3G) with Outlook ... The dates of appointments on the phone show up as being an hour later than on Outlook. There must be a simple explanation and fix for this. Can anyone help? Thanks

Questions

3.5K

5

0

0

Accepted Solution

Official Solution

Porting number from different metro areas

Hello, I moved recently from New York to Atlanta. My current cell phone is not with AT&T and out of contract. I would like to keep my NY number at least in the short term. I was in Best Buy today and they told my I could not port my number. I was on a chat with an AT&T rep and they said I could. I'm

Questions

3.3K

1

0

0

Accepted Solution

Official Solution

deposit question

My family plan would be canceled tomorrow, I would like to join another family plan. But the holder of the plan I want to join would have time only next Friday, I need to set up my individual plan before that. If I hand in a new $500 deposit at the time I set up the individual plan, then I join a fa

Questions

2.3K

2

0

0

Accepted Solution

Official Solution

Cancelling my AT&T Account - What else do I pay for asides from ETF?

I'm switching carriers and I need to cancel my AT&T wireless service. I know I'll need to pay an ETF, which I'm fully prepared for, but I'm wondering what other fees I'm going to have to pay.

Questions

33.7K

14

0

0

Accepted Solution

Official Solution

Simultaneous Power on/off not working

Hi; Have STB, Vizo TV, Onkyo receiver (on AUX) all programmed into Standard Remote Control and working properly, except for the power on/off simultaneously function.  When I add the receiver to the power on/off simultaneously list, the TV is erased from the list (ie. ATT button then power now contro

Questions

2.3K

3

0

0

Accepted Solution

Official Solution

How do I change the view in the Guide to a day in the future?

How do you change the guide to a future day?  It's Saturday and I want to mark a program next Tuesday for recording.  I can get there by just holding down the right arrow and let it move through all the hours between now and then, but there must ge a way to jump to a future day.  ATT tech support --

Questions

1.8K

3

0

0

Accepted Solution

Official Solution

My rate package...

Hello, I have a question: I am confused. 🙂 If my rate plan says 2.00 a day, is that 2.00 a day no matter HOW many phones calls I make ( say for example, I make 10 phone calls in one day) is that 2.00 PER call, totalling 20.00 or 2.00 TOTAL for ALL calls? Does this make sense? Thanks!

Questions

1.1K

1

0

0

Accepted Solution

Official Solution

Remote control needed for Samsung Plasma PN51D530A3

have a plasma tv that I cannot prgram the uverse remote to operate it - Samsung plasma pn51d530A3

Questions

5.3K

2

0

0

Accepted Solution

Official Solution

AT&T's Response to Mexico's Earthquake and Hurricane Katia

To help keep customers connected to those affected by the earthquake and Hurricane Katia, AT&T will automatically issue credits and waive charges for calls placed and texts sent by AT&T’s customers from the U.S. to Mexico from Sept. 8 to Sept. 10 in the local time zone. This includes calling and tex

Questions

1.4K

1

0

0

Accepted Solution

Official Solution

Closed

Connecting a non AT&T provided router to your AT&T Internet connection

Are you trying to configure a router to work with your AT&T DSL modem?  Click Connect a non-AT&T Provided Router for some basic steps!   ~Delia

Questions

10.5K

1

0

0

Accepted Solution

Official Solution

I cannot call AT&T to resolve an issue with a phone!

Beginning 9/08/2021, I have been engaged in a frustrating issue with AT&T. It involves a phone that stopped working one day, a replacement being ordered, my original phone coming to life overnight, and me returning the replacement following the instructions to the letter. I've had multiple commu

Questions

63

2

0

Accepted Solution

Official Solution

GOING ON CRUISE HAVE A DROID PHONE

Going on a 4 day cruise. Have the Samsung droid phone. I get many text updates etc daily. When we are in Cozumel, what are the rates and if high how do i shut off the texts. I have unlimited messaging...Thanks in advance.

Questions

10.8K

1

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.