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Wireless, U-Verse, and DIRECTV Billing Help

 Hello Community,   To help you navigate all the different types of billing questions you may have, we’ve put together a little hub of content to provide guidance and support.   Some of the questions that we answer below are: How do I understand everything that is in my bill?

Questions

 • Wireless Billing

68.6K

47

MONTH 4 am not getting the BOGO CREDIT

I too opened up an account on AT&T, I paid $2,000 in the store on the day I purchased the phones as well as another $2,600 to Verizon in order to cancel my lines with them. I was told I would receive my BOGO credit 2-3 months after starting service also that it would work proactively and I would rec

Questions

 • Wireless Billing

245

4

0

0

BOGO Gone Wrong

On 12/2/2017, my wife and I took advantage of the ATT / iPhone 8 BOGO offer.  When we walked into the ATT store, we had (4) lines in a family share plan.  In order to take advantage of the BOGO offer, we had to add two new lines.  We had no need for two more lines since there are only (4) of us in o

Questions

 • Phone & Device Upgrades

2.2K

14

0

How do you transfer a bill credit to the payer of the multi-line discount account holder?

Hi, I signed up (July 4) and received the $25 credit for signing up and I can see it in my alerts and in my "Balance & Details" link from my home page.  Thank you AT&T for the quick action. The first question I have is that now that I'm part of the multi-line discount how do I transfer this $25 cred

Questions

 • Account & Usage

1.8K

8

0

0

Need a help in getting credits for 5 phones

I need a HELP. I am loyal ATT customer with 6 lines for more than 5 years. At the launch of iPhone 7 there was an offer to upgrade phones for free and get credits.  All the phones purchased in time requested by ATT. All unlocked phones are returned in time too. I have all receipts for all of them.  

Questions

 • Wireless Billing

186

4

0

0

Contacting customer service via email?

I have been dealing with a billing issue and now I have a charges over $700 and whenever I call customer service everybody everybody washes their hand and keeps referring me to another department. They assure me that I will be getting that credit and they give me confirmation numbers and asked me to

Questions

 • Wireless Billing

207

6

0

0

Prorated Charges with out asking me

Hello,     I called to check my eligibility for my phone upgrade and before end of call agent offered me a new plan and told me that it is better then what i have and it is $10 cheaper a month and with more internet, I agreed to and switch over, next few days my internet speed dropped. Call back aga

Questions

 • Wireless Billing

612

3

0

0

Credits promised not given!

I was supposed to be on the $130 for 30 gb data plan. When I realized I was not, I called in to have situation rectified.I was hung up on, I had a csr pretend she couldn't hear me (I was calling from an AT&T store phone that I was just speaking to another csr on). And apparently, LIED to by the csr

Questions

 • Wireless Billing

728

8

0

0

this month bill does not include bogo credits.

i been getting bogo credits for about 22 months. but suddenly this month credits does not apply to this month. and when i call they says credits will apply next bill, and reson for not receiving credits that att start charging early to customers.

Questions

 • Wireless Billing

309

5

0

0

Paying off installment balance/credits

I'm currently on Next with monthly installment payments. A credit is applied to my account each month because I traded in a phone.My question is: If I were to pay off the outstanding balance owed in one lump sum, will the remaining credits be deducted from that balance?Hope that made sense.

Questions

 • Wireless Billing

849

2

0

0

Got 2 iPhone XS w/BOGO deal and no credits have been added...

To provide some context, my account has 7 lines in total with 2 BOGOs added in 2018.  The first BOGO went extremely smooth, the bills afterward were exactly as the saleslady said; the credits were added accordingly.  Now the nightmare that began a continuous cycle of extremely high bills with the se

Questions

 • Wireless Billing

215

5

0

0

Tried and Tried to get my bill decombined and they won't do it!!! Won't issue Credits

When I first signed up for ATT wireless and Direct TV they told me I should combine my bills.  It never was combined but they gave me a uverse account number.  It has been nothing but a headache.  Everytime I have to call in the wireless people can't help me because they can't access my bill.  Most

Questions

 • Wireless Billing

1.7K

3

0

0

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