Sometime in October 2016, I traded-in my fully paid iPhone 6S Plus to the AT&T Abbott Branch in Anchorage, AK after purchasing my iPhone 7 Plus under AT&T Next at Apple. I learned about the $650 trade-in promo so I went to the Abbott Branch and traded-in iPhone 6S Plus. I clearly stated to the AT&T

I talked to a few Reps about 7 months ago to resolve my account balance that appeared on my credit report 3 years after I cancelled my Service, before moving to the UK for the military. I never received a bill and thought I had paid off in full. They sent me a new bill, asked my to review it, and th

To provide some context, my account has 7 lines in total with 2 BOGOs added in 2018.  The first BOGO went extremely smooth, the bills afterward were exactly as the saleslady said; the credits were added accordingly.  Now the nightmare that began a continuous cycle of extremely high bills with the se

Hello friends, As the title states, I am wondering if a delayed Port of my number is possible. I am currently on Verizon and am looking to switch over to AT&T. I plan on preordering the Note 8 online and set up a new account as well. However, I would like to keep my current number, yet the phone won

I have been a loyal customer for years.  I first got a mobile device in 1997 when I graduated from college.  I have been with AT&T ever since.  When I got married, I converted my wife to AT&T.  When my parents wanted mobile devices, I signed them up with AT&T.  We would use AT&T for our home WIFI an

i have a monthly account on auto-pay. i've been on troubleshooting my apple watch for over an hour with no solution. now i am with the billing department waiting for a credit that's been promised and they have me on hold for over 30 minutes. i have to go but want my credit. any tips on how to get th

Hi. I'm a 20-year-old international student. When I visited AT&T store last month, I heard from one of the sales representatives that I can get a new phone with a new plan on AT&T without paying a deposit. So, I placed an order online today, and it didn't work out. I have a SSN# which is only for on