Does anyone know how to get credit for a returned U-verse equipment that was late due to not having label. I had to call for one and it was misplaced in mail. Long story made short my father is being charged 267.49 and 150.00 is the equipment , service ( he don't have)and late fees . We live in a to

On October 20th, I filled out the trade-in form, printed it out, and mailed it with my iPhone 4s to the AT&T recycling location in Indiana, as instructed.  As of today, I've not received my $200 credit.  I've called AT&T Customer Service on 8 different occasions with no success.  In total, I've spen

Att in store approved me for four new lines with no depositMy wife told me to go ahead and order this phone and tablet tonight because the free tablet promotion is endingSo the rep on the phone said she wanted to verify identify because they already did a credit check in the store i didn't want some

I was going to move so I scheduled a move for my internet with ATT. ATT messed it up and moved my service 2 weeks too early. I went round and round with them, never getting it fixed, so I canceled my service with them. Now I see they charged me $99 for an installation fee, when I never got anything

I have been charged in excessive of $952 in data overages for a tablet on my account for usage on bills from 2/18/18 - 3/17/18 & 3/18/18 - 4/17/18. There are multiple layers to this problem and I am having a hard time after many days, hours and over 12 agents across different departments I’ve s

I will get to my issue for calling in after but to start when I called in I was calling to report a fraudulent charge but your rep was something I have truly never seen before. First OffName redactedPhone number I called in fromredacted Ok, had that feeling you get when you know you are about to hit

I have a fraud hard inquiry on my equifax account.Called Equifax and they asked me to contact ATT. I did not authorize this and have no services what so ever with Att and this behavior makes me avoid them forever unless resolved.

i signed up in July 2016 for promotion uverse internet and phone. July bill correct. then they changed my promotion!! They told me that was wrong of them to change my promotion, I was right I should get it... credited me. uverse voice social manager changed it back in 8/31/16.. It got changed again.

I am ATT customer for over 20 years and still using wireless service. I had cancelled my U-Verse internet service on March 1, 2017 and returned the router (was told to return within 10 days after cancelling service).  AT&T is still billing me.  I called 3 times (almost every 2-3 weeks) to check on t

Several times I have logged in in advance of when I know the due date will be - my “latest bill” showing is last month’s and the current billing statement does not show. Nevertheless, if I try to pay the amount that I know will be due, the website allows you to put in a amount to pay in the “amount

In March of this year I ended up moving. I was told by AT&T to return my equipment at the closest UPS store. Not even 3 days later, I returned my equipment and was given a receipt. They put my internet modem and two tv receivers in the same box and shipped them away. A week later I received an email

I saw an ad for "Add a line get a $200 credit" and it jogged my memory. Just under a year ago I added a line (and a new device/phone). I did this by going to my local AT&T store. The salesperson was very good and took me through all the various options until we settled on one that fit my needs. At t

I am not sure if this is the right place to post some queries rather concerns . I have heard that att has a healthy ratio of atleast 90:10 in terms of positive and negative feedbacks, but unfortunately I am among the 10 people who are unsatisfied with the services extended . Almost 3 months back I b

Hello, I recently moved to a new address, and noticed that AT&T has hard pulled my credit with Equafax twice. That's two times more than what was needed, especially since every hard pull can matter in life (and, to note, that I never MISSED a payment, which is maddening)  I use Lexington Law, which

I've spent so much time (5 months) trying to resolve an issue with a lost phone as part of an ATT Next upgrade.  I followed all of ATTs directions in getting the old phone to them in November of 2017 only to have it disappear in the hands of the USPS.  We are now in April and in all that time I have

Hi, I had a long session with ATT support to correct the activation fee charge on my account (FAN) where it should not have been.However, they refused to apply the corresponding credit and asked me to pay the bill (that includes activation fee) first and then wait for 2 billing cycles to get the cre

I called the customer center four times. Each time I explained how my trade in was not a donation and how I waited for over 5 weeks. Each time a different person answered saying how they were sorry for me. All they did for me was send a mail to the customer service to escalate the problem and asked

I received my promotional card from AT&T, registered it online, and can't find the credit anywhere in my account.  Anyone know how this is supposed to work? cj

I had asked AT&T to come and install internet at my apartment back in August 2014. When the installer came to inspect the telephone system in the building, he said he would have to drill a hole in my window in order to get a wire through from the basement and into my unit. I did not want them to do

Hey Everyone!  Quick question regarding the credit check when purchasing online: - How long is the credit check and quote deposit good for? The reason i ask is this.....I was going to sign up for service today and pick up a phone in the local at&t store. Going thru the online checkout process, it st