Hello, There was an internet price increase on my May bill.  So, I went online to check other options.  I found an option that offered a $25/month discount for the Internet 24 plan.  My next bill did not reflect this discount so I called and chatted with AT&T reps.  They told me I would receive an e

Hi, I signed up (July 4) and received the $25 credit for signing up and I can see it in my alerts and in my "Balance & Details" link from my home page.  Thank you AT&T for the quick action. The first question I have is that now that I'm part of the multi-line discount how do I transfer this $25 cred

I called AT&T on January 21st, 2019 to take my husband and my phone line out a family plan and get our own AT&T account for them, the AT&T representative lied to me by assuring me that I can buy two new lines and devices, then replace the new phone numbers with the original numbers we want to keep o

I returned a AT&T modem/router to the UPS store and months later I see a derogatory hit to my credit score from AT&T. I called customer service and the representative tells me the report is because of equipment I had not returned. I told him that was not possible, as I had the UPS store return recei

I am an existing ATT customer. I have seen this promo and purchased iPhone 6 with ATT Next (added a new line) on 10/22/2014. After placing the order, I contacted ATT representative over chat and the representative confirmed that I would be getting $200 billing after 3 billing cycles. But A

Hi, Alright. I'm going to explain this situation from the beginning.August 2015, we switched to AT&T from T-Mobile.We traded in my old iPhone, ported my number in, and signed up under an AT&T Next agreement. To this day, we have only received a $100 credit, which I was told was for porting my number

I have been dealing with a billing issue and now I have a charges over $700 and whenever I call customer service everybody everybody washes their hand and keeps referring me to another department. They assure me that I will be getting that credit and they give me confirmation numbers and asked me to

Unfortunately I have had a series of customer service issues with digital life and have not been able to resolve everything with customer service. I am a happy Uverse customer but I have a bad taste in my mouth due to my experience with digital life so I would like to be in contact with the proper p

Hi everyone,this is my first post and it comes after hours on the phone with ATT. I hope someone can help...This is the issue:I cancelled my old phone number in 2014 and paid all expenses tied to itI moved to Europe for workI recently came back to the USA and got a new number/accountToday, I mistake

With my plan I'm supposed to get a $20 credit for being enrolled in Auto-pay and Paperless Billing.  I have Uverse TV and Internet as well as Wireless service.  I am signed up for combined billing so I get one bill each month.  The combined billing is attached to the Uverse account which has the aut

Hi.  I am frustrated with the BOGO offer because I ended paying for more than I needed.  I got four phones when I only needed two phones for my family plan of 4.  The salesmen at a corporate retail store had informed me that I was placing a down payment for both pairs of the "free" phones and the pa

how much data is used (how much will it cost if i exceed the data allotment) when i accept encrypted chip credit card payments on my iPhone using a cellular network (not wifi)thanks everyone

I recenty ordered/received my iPhone 6 Plus.  I also completed the trade in form online with AT&T.  I packaged up my phone with the documents that the AT&T website provided after enterning in the required information.  I did not receive an email with the return invoice number as indicated by the web

I tried to get a iPhone 6 Plus almost a year ago now, after I paid 171.91 cents to pick it up in the store. I get all the way to the store and the guy tells me I have to give him 500$!!! I didn't even have 300$! Ha! I asked that he cancel the order and service because it hasn't even been 24 hours an

We got my mother in law to sign up for U-verse and they eventually sent her a debit card for $150.  She was taken very ill and after many months she passed away.  My wife is the trustee and when she found the card and tried to use it for estate expenses, she was told it was not active.  She called A

My partner and I recently switched to At&T, and have bundled our cable, wireless and internet together, from Sprint, and were part of a Switcher promotion, in which we would receive Visa cards for switching over. We waited a while for the cards to show up but they never did, until yesterday (at the

I called about increasing my data from 3G to unlimited early March. The next day, I had to call back because I was MISINFORMED about the increase in my bill, so I decided to go with 6G instead. Throughout this process, I was NOT informed that it should be done on my cut-off date, so I get slapped wi

I have 2 phones on a post paid and 1 phone was on a prepaid. The prepaid phone was transferred over to a post paid account so now I have 3 phones on post paid with unlimited data. I renewed the $25 charge on the prepaid shorty before I decided to transfer it to post paid.  I never received a credit

Does anyone know how to get credit for a returned U-verse equipment that was late due to not having label. I had to call for one and it was misplaced in mail. Long story made short my father is being charged 267.49 and 150.00 is the equipment , service ( he don't have)and late fees . We live in a to

My 12 year old son wanted and iPhone 5s. What a great opportunity for a life lesson! I told him he has to do a job and earn the money to pay for the phone and it's monthly costs.    He agreed and was proud of his work and looked forward to owning his very first iPhone, worked and paid with his own m