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Gophone refill charged but service not received

I use the 45 (40 with refill) dollars/month rate plan for which my credit card was charged on Sunday. Then suddenly as of today, I had no phone service any more! When called 611, was played a message about my balance not being enough (which is not true as both my bank account and the At&T account hi

Questions

 • More AT&T PREPAID Discussions

181

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Closed

can't update credit card for auto-refill, instead "You have cancelled", heck of non-customer service

My credit card changed, so I got a text "Your GoPhone Auto Refill payment was unsuccessful. We will try the Auto Refill again in about 24 hours." So I logged on to www.paygonline.com to change the credit card for my GoPhone auto refill so it would succeed.Eventually I found a page where I could add

Questions

 • Wireless Billing

4.6K

2

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Trying to chang a credit card

Q1Follow these steps to change the credit/debit card or checking/savings account for each AT&T service you want to change:Select myAT&T at the top of the page. If prompted, log in. Don't have a myAT&T login? Register today!Select Manage AutoPay.( doesn't show, gives me "Manage Auto Refill nothing ab

Questions

 • Wireless Account

319

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Payment not posted to account

Hello @ATTCares,On March 8, I tried to pay into my prepaid account four times. Each time, I got an error message from the website saying the payment could not be completed. Finally, I contacted my credit card company (as the error message requested), and they said the first two charges had gone thro

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 • More AT&T PREPAID Discussions

336

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AT&T charged me $72, but this payment doesn't appear on my account

Hi, i have paid my bill today (04/11/2018) online at https://att.com .While transaction it showed me payment was unsuccessful, but i checked my bank statements and i see on my bank account, i have been charged $72I contacted via online support, talked with 3 person. None couldn't help me. I called t

Questions

 • AT&T Internet Account

135

1

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Travel sim wrongly charged my credit card

Hi I am an international traveller who was visiting the USA last month of July. I bought a at&t prepaid sim from the Times Square store (7950) on 07/17/2017 at 15:22the service was very good and i was informed the validity will expire on 14th august and I should dail 611 if I don't want to interrupt

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 • More AT&T PREPAID Discussions

344

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Have good credit, plenty of money, gophone wont accept online payment

I just moved and need to get a wireless service- got a gophone sim and logged on to my gophone account and everything was working.  but it keeps rejecting my debit/credit card payment.  I held a 2 hour conference call today with the bank and the ATT person, I even made both of them go get their mana

Questions

 • More AT&T PREPAID Discussions

136

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AUTO-Pay Verbiage

So when selecting auto pay: “new debit/credit card” the verbiage AT&T uses is confusing. So my bill is due at the end of the month...actually it’s due on the 26th...but when selecting auto pay, the verbiage states “we will bill your credit card 8 days after the 26th of the month.”... so is this afte

Questions

 • Wireless Billing

344

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Accepted Solution

Official Solution

Autopay and new credit card number

I received a new card from my bank, it also had a new number (thanks to the whole target data breach). I got a notification text from AT&T today "AT&T FREE MSG: AutoPay Enrollment Change Confirmation - conf #APA**********. Your change request has been processed." Not sure what it was, but it made me

Questions

 • Wireless Billing

6.1K

6

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