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AT&T's Credit Check Policy

So you’ve decided to join the AT&T family! Did you have questions regarding the credit check requirement? You will find some helpful information below: Credit Evaluation:  AT&T requires a credit check when ordering new products (Wireless lines, U-verse TV, Internet and Phone).

Questions

 • U-verse TV Account

84.2K

20

0

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Official Solution

Can I change my 10c/min plan to $30/month plan?

I currently have a 10c/min prepaid plan with account balance over $150. I would like to switch to a $30/month prepaid plan (with autopay).Can my $150 balance be transferred to the new prepaidplan and cover 5-month bills?Can I change online myself? Thanks

Questions

 • Account & Usage

448

3

0

0

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Official Solution

Bad credit, go phone to regular service

If I have bad credit and start with Go phone service can I get a regular service contract at a lower deposit at a later date?

Questions

 • Wireless Account

949

1

0

0

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Regarding bill credit and phone upgrade

I purchased an iphone 7 plus last year on att next every year. There was a promotion going on, $650 bill credit monthly divided in 24 months if you give iphone 6/6 plus. I gave my 6 plus and I am getting bill credit. Now, as I am eligible to do upgrade to iphone X. If I upgrade my iphone 7 plus to i

Questions

 • Wireless Account

3.4K

5

0

0

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Official Solution

Can't refill my GoPhone account online

Every time I try to refill my GoPhone account online at paygonline.com using a credit card I get the same message: Error! We seem to be experiencing system issues. Please try again later.I tried different cards from different banks, I tried setting up AutoPay - no luck, I keep getting the same error

Questions

 • More AT&T PREPAID Discussions

4.1K

4

0

0

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Official Solution

I lost my credit card bill and I would like to receive the receipt by e-mail.

I lost my credit card bill and I would like to receive the same receipt by e-mail. I used AT&T prepaid SIM Card during my trip.It was unlimited data, cost 75$(I used Auto-payment, so I save 10$.)I paid it by credit card, and I lost my credit card bill.I would like to receive the same receipt by e-ma

Questions

 • Wireless Billing

2.2K

3

0

0

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Official Solution

Prepaid credit inquiry

If I bring my own phone and start a prepaid service with your company, do you have pull my credit?

Questions

 • More AT&T PREPAID Discussions

732

1

0

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Credit boost options

Imagine a situation: I'm running low on credit and can’t Top Up right away but I urgently need to use mobile services (for example, to make a call). So tell me please when the balance is approaching 0, can I request a ussd command or SMS to ask operator to deposit money to my account? I will return

Questions

 • Plans & Features

251

1

0

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Internet 24 Promotion Not Honored -- have email proof

Hello, There was an internet price increase on my May bill.  So, I went online to check other options.  I found an option that offered a $25/month discount for the Internet 24 plan.  My next bill did not reflect this discount so I called and chatted with AT&T reps.  They told me I would receive an e

Questions

 • AT&T Internet Plans

87

1

0

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Debt Collections on my credit report from DirectTV/ATT Internet!

I had an ATT/Direct TV Combo account 3yrs ago and canceled it due to a bad service area. Nothing wrong otherwise. I was told at the time of cancelation all I needed to do was turn in my equipment and there would be no additional charges due to the inconvenience. Fast forward 1yr, a debt collector wa

Questions

 • AT&T Internet Account

109

0

0

0

ATTCARES - Any help getting my credit for returned equipment?

Is there anybody from AT&T that can get my credit applied to my account? I can supply Escalation ticket numbers, Employee numbers, reference numbers, copies of the confirmation of receipt emails, my shipping receipt, photos etc..I cancelled Uverse service and Returned equipment as per contract.I ret

Questions

 • U-verse TV Account

76

1

0

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Free HBO with Unlimited Plus Mobile Plan - Credit Expired?

I've had the AT&T Unlimited Plus Mobile plan since April 2017.  I received the free HBO Credit on my AT&T U-Verse TV bill ever since.  In the middle of April of this year, HBO was turned off, unprompted.  I had to call AT&T and they told me there was some glitch in their system and they added it bac

Questions

 • Account Features

372

5

0

0

Billing Discount not applied

Im bought done with AT&T.  Charge m ed twice in one month and credit not applied before charging my cc.

Questions

 • Wireless Billing

209

1

0

0

EOS CCA problems with your service

I have something from EOS CCA showing up on my credit and have no information regarding what it is for.   It says it is in reference to ATT mobility.  I went to AT&T and they could not help me because they have no records on my account with any past due.  I have 6 phones on an account and a Uverse p

Questions

 • Wireless Account

397

1

0

0

Wondering how to designate trade in card for AT&T bill payment

I was wondering how to designate my promo card of $200 towards my bill payment if I'm on autopay.  I have no intention of visiting an AT&T store, so I can't just walk in with it.   Any ideas?

Questions

 • Wireless Billing

641

2

0

0

Billing

I set up a split payment today, a payment today and one for 9/14/19 but both payment was taken out today putting my account in the negative. Can I get this fixed

Questions

 • Wireless Account

98

1

0

0

Countless people post nearly identical issues on here and AT&T still pretends to be surprised by it

After only looking over a few pages on this forum, it's immediately apparent that there is a chronic and pervasive issue with AT&T's online and phone ordering system. But regardless who you speak to, whether it's an agent over the phone or an employee at a corporate store, they act completely surpri

Questions

 • Wireless Account

1.3K

1

0

0

Service disruptions

I had major service disruptions twice on April 2. Since I telecommute these were more than just inconveniences or annoyances as they both cut me off of conference calls and webcasts at the time of the disruption. I could not even log the problem throughout the course of the entire day because the cu

Questions

 • AT&T Internet Features

773

5

0

0

How do you transfer a bill credit to the payer of the multi-line discount account holder?

Hi, I signed up (July 4) and received the $25 credit for signing up and I can see it in my alerts and in my "Balance & Details" link from my home page.  Thank you AT&T for the quick action. The first question I have is that now that I'm part of the multi-line discount how do I transfer this $25 cred

Questions

 • Account & Usage

1.8K

8

0

0

Closed

$200 in bill credits promo - buy a new smartphone with AT&T Next

I am an existing ATT customer. I have seen this promo and purchased iPhone 6 with ATT Next (added a new line) on 10/22/2014. After placing the order, I contacted ATT representative over chat and the representative confirmed that I would be getting $200 billing after 3 billing cycles. But A

Questions

 • Wireless Billing

3.3K

6

0

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