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Free HBO with Unlimited Plus Mobile Plan - Credit Expired?

I've had the AT&T Unlimited Plus Mobile plan since April 2017.  I received the free HBO Credit on my AT&T U-Verse TV bill ever since.  In the middle of April of this year, HBO was turned off, unprompted.  I had to call AT&T and they told me there was some glitch in their system and they added it bac

Questions

 • Account Features

357

5

0

0

Got 2 iPhone XS w/BOGO deal and no credits have been added...

To provide some context, my account has 7 lines in total with 2 BOGOs added in 2018.  The first BOGO went extremely smooth, the bills afterward were exactly as the saleslady said; the credits were added accordingly.  Now the nightmare that began a continuous cycle of extremely high bills with the se

Questions

 • Wireless Billing

214

5

0

0

I need the address to write AT&T in concern of my hard pulls

Hello, I recently moved to a new address, and noticed that AT&T has hard pulled my credit with Equafax twice. That's two times more than what was needed, especially since every hard pull can matter in life (and, to note, that I never MISSED a payment, which is maddening)  I use Lexington Law, which

Questions

 • U-verse TV Account

414

0

0

0

ATTCARES - Any help getting my credit for returned equipment?

Is there anybody from AT&T that can get my credit applied to my account? I can supply Escalation ticket numbers, Employee numbers, reference numbers, copies of the confirmation of receipt emails, my shipping receipt, photos etc..I cancelled Uverse service and Returned equipment as per contract.I ret

Questions

 • U-verse TV Account

72

1

0

0

AT&T won't give me the $650 iPhone trade in credit that they promised

Sometime in October 2016, I traded-in my fully paid iPhone 6S Plus to the AT&T Abbott Branch in Anchorage, AK after purchasing my iPhone 7 Plus under AT&T Next at Apple. I learned about the $650 trade-in promo so I went to the Abbott Branch and traded-in iPhone 6S Plus. I clearly stated to the AT&T

Questions

 • Wireless Billing

584

10

0

0

Never received $200 credit for trading in phone upon signing up

Hi, Alright. I'm going to explain this situation from the beginning.August 2015, we switched to AT&T from T-Mobile.We traded in my old iPhone, ported my number in, and signed up under an AT&T Next agreement. To this day, we have only received a $100 credit, which I was told was for porting my number

Questions

 • Wireless Account

286

3

0

0

Wireless Auto-Pay Discount Not Applied Because of Combined Billing

With my plan I'm supposed to get a $20 credit for being enrolled in Auto-pay and Paperless Billing.  I have Uverse TV and Internet as well as Wireless service.  I am signed up for combined billing so I get one bill each month.  The combined billing is attached to the Uverse account which has the aut

Questions

 • U-verse TV Account

147

1

0

0

Mailed in iPhone 4s but never received $200 credit / reward.

On October 20th, I filled out the trade-in form, printed it out, and mailed it with my iPhone 4s to the AT&T recycling location in Indiana, as instructed.  As of today, I've not received my $200 credit.  I've called AT&T Customer Service on 8 different occasions with no success.  In total, I've spen

Questions

 • Phone & Device Upgrades

1.3K

14

0

0

Problem with an online trade in

I called the customer center four times. Each time I explained how my trade in was not a donation and how I waited for over 5 weeks. Each time a different person answered saying how they were sorry for me. All they did for me was send a mail to the customer service to escalate the problem and asked

Questions

 • Wireless Billing

254

3

0

Collections Issue

I talked to a few Reps about 7 months ago to resolve my account balance that appeared on my credit report 3 years after I cancelled my Service, before moving to the UK for the military. I never received a bill and thought I had paid off in full. They sent me a new bill, asked my to review it, and th

Questions

 • Wireless Billing

348

1

0

0

Billing Discount not applied

Im bought done with AT&T.  Charge m ed twice in one month and credit not applied before charging my cc.

Questions

 • Wireless Billing

205

1

0

0

USPS lost my package, AT&T won't refund the down payment I paid

I called AT&T on January 21st, 2019 to take my husband and my phone line out a family plan and get our own AT&T account for them, the AT&T representative lied to me by assuring me that I can buy two new lines and devices, then replace the new phone numbers with the original numbers we want to keep o

Questions

 • Wireless Account

376

3

0

0

Credit Check Question?

Hey Everyone!  Quick question regarding the credit check when purchasing online: - How long is the credit check and quote deposit good for? The reason i ask is this.....I was going to sign up for service today and pick up a phone in the local at&t store. Going thru the online checkout process, it st

Questions

 • Wireless Billing

1K

1

0

0

What happened to my credit?

I saw an ad for "Add a line get a $200 credit" and it jogged my memory. Just under a year ago I added a line (and a new device/phone). I did this by going to my local AT&T store. The salesperson was very good and took me through all the various options until we settled on one that fit my needs. At t

Questions

 • Wireless Account

219

5

0

0

any tips on how to get thru to a representative who knows what they are doing?

i have a monthly account on auto-pay. i've been on troubleshooting my apple watch for over an hour with no solution. now i am with the billing department waiting for a credit that's been promised and they have me on hold for over 30 minutes. i have to go but want my credit. any tips on how to get th

Questions

 • Wireless Billing

116

1

0

0

Countless people post nearly identical issues on here and AT&T still pretends to be surprised by it

After only looking over a few pages on this forum, it's immediately apparent that there is a chronic and pervasive issue with AT&T's online and phone ordering system. But regardless who you speak to, whether it's an agent over the phone or an employee at a corporate store, they act completely surpri

Questions

 • Wireless Account

1.3K

1

0

0

ATT promotions given and taken away / orders changed?

i signed up in July 2016 for promotion uverse internet and phone. July bill correct. then they changed my promotion!! They told me that was wrong of them to change my promotion, I was right I should get it... credited me. uverse voice social manager changed it back in 8/31/16.. It got changed again.

Questions

 • 2016

18

0

0

0

CAN'T REDEEM PROMOTIONAL CARD

I received my promotional card from AT&T, registered it online, and can't find the credit anywhere in my account.  Anyone know how this is supposed to work? cj

Questions

 • Account Features

536

6

0

0

AT&T will bill you even if you cancel the installation

I had asked AT&T to come and install internet at my apartment back in August 2014. When the installer came to inspect the telephone system in the building, he said he would have to drill a hole in my window in order to get a wire through from the basement and into my unit. I did not want them to do

Questions

 • AT&T Internet Account

279

1

0

0

EOS CCA problems with your service

I have something from EOS CCA showing up on my credit and have no information regarding what it is for.   It says it is in reference to ATT mobility.  I went to AT&T and they could not help me because they have no records on my account with any past due.  I have 6 phones on an account and a Uverse p

Questions

 • Wireless Account

388

1

0

0

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