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AT&T's Credit Check Policy

So you’ve decided to join the AT&T family! Did you have questions regarding the credit check requirement? You will find some helpful information below: Credit Evaluation:  AT&T requires a credit check when ordering new products (Wireless lines, U-verse TV, Internet and Phone).

Questions

 • U-verse TV Account

89.3K

20

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Official Solution

Can I change my 10c/min plan to $30/month plan?

I currently have a 10c/min prepaid plan with account balance over $150. I would like to switch to a $30/month prepaid plan (with autopay).Can my $150 balance be transferred to the new prepaidplan and cover 5-month bills?Can I change online myself? Thanks

Questions

 • Account & Usage

474

3

0

0

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Official Solution

Bad credit, go phone to regular service

If I have bad credit and start with Go phone service can I get a regular service contract at a lower deposit at a later date?

Questions

 • Wireless Account

958

1

0

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Regarding bill credit and phone upgrade

I purchased an iphone 7 plus last year on att next every year. There was a promotion going on, $650 bill credit monthly divided in 24 months if you give iphone 6/6 plus. I gave my 6 plus and I am getting bill credit. Now, as I am eligible to do upgrade to iphone X. If I upgrade my iphone 7 plus to i

Questions

 • Wireless Account

3.4K

5

0

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I lost my credit card bill and I would like to receive the receipt by e-mail.

I lost my credit card bill and I would like to receive the same receipt by e-mail. I used AT&T prepaid SIM Card during my trip.It was unlimited data, cost 75$(I used Auto-payment, so I save 10$.)I paid it by credit card, and I lost my credit card bill.I would like to receive the same receipt by e-ma

Questions

 • Wireless Billing

2.2K

3

0

0

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Official Solution

Prepaid credit inquiry

If I bring my own phone and start a prepaid service with your company, do you have pull my credit?

Questions

 • More AT&T PREPAID Discussions

772

1

0

0

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Official Solution

Can't refill my GoPhone account online

Every time I try to refill my GoPhone account online at paygonline.com using a credit card I get the same message: Error! We seem to be experiencing system issues. Please try again later.I tried different cards from different banks, I tried setting up AutoPay - no luck, I keep getting the same error

Questions

 • More AT&T PREPAID Discussions

4.1K

4

0

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Credit boost options

Imagine a situation: I'm running low on credit and can’t Top Up right away but I urgently need to use mobile services (for example, to make a call). So tell me please when the balance is approaching 0, can I request a ussd command or SMS to ask operator to deposit money to my account? I will return

Questions

 • Plans & Features

251

1

0

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Debt Collections on my credit report from DirectTV/ATT Internet!

I had an ATT/Direct TV Combo account 3yrs ago and canceled it due to a bad service area. Nothing wrong otherwise. I was told at the time of cancelation all I needed to do was turn in my equipment and there would be no additional charges due to the inconvenience. Fast forward 1yr, a debt collector wa

Questions

 • AT&T Internet Account

115

0

0

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In collections with active service!??!!

I have two active accounts with AT&T; I have had them for years, yet when I pulled my credit report there are two accounts in collections??? My home internet service and Ipad service are paid in full. What gives?  Please help, I don't even know where to start? Account #1$167Current Balance11 AT TOri

Questions

 • U-verse TV Account

277

1

0

0

How do you transfer a bill credit to the payer of the multi-line discount account holder?

Hi, I signed up (July 4) and received the $25 credit for signing up and I can see it in my alerts and in my "Balance & Details" link from my home page.  Thank you AT&T for the quick action. The first question I have is that now that I'm part of the multi-line discount how do I transfer this $25 cred

Questions

 • Account & Usage

1.8K

8

0

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USPS lost my package, AT&T won't refund the down payment I paid

I called AT&T on January 21st, 2019 to take my husband and my phone line out a family plan and get our own AT&T account for them, the AT&T representative lied to me by assuring me that I can buy two new lines and devices, then replace the new phone numbers with the original numbers we want to keep o

Questions

 • Wireless Account

494

3

0

0

ATTCARES - Any help getting my credit for returned equipment?

Is there anybody from AT&T that can get my credit applied to my account? I can supply Escalation ticket numbers, Employee numbers, reference numbers, copies of the confirmation of receipt emails, my shipping receipt, photos etc..I cancelled Uverse service and Returned equipment as per contract.I ret

Questions

 • U-verse TV Account

88

1

0

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Why did AT&T report me to the Credit Bureau for equipment I returned months before?

I returned a AT&T modem/router to the UPS store and months later I see a derogatory hit to my credit score from AT&T. I called customer service and the representative tells me the report is because of equipment I had not returned. I told him that was not possible, as I had the UPS store return recei

Questions

 • AT&T Internet Equipment

401

2

0

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Billing Discount not applied

Im bought done with AT&T.  Charge m ed twice in one month and credit not applied before charging my cc.

Questions

 • Wireless Billing

221

1

0

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Wondering how to designate trade in card for AT&T bill payment

I was wondering how to designate my promo card of $200 towards my bill payment if I'm on autopay.  I have no intention of visiting an AT&T store, so I can't just walk in with it.   Any ideas?

Questions

 • Wireless Billing

650

2

0

0

Credit?

Has anyone else been promised a sizable credit on a bill but never received it?

Questions

 • Wireless Billing

124

2

0

0

Billing

I set up a split payment today, a payment today and one for 9/14/19 but both payment was taken out today putting my account in the negative. Can I get this fixed

Questions

 • Wireless Account

104

1

0

0

Service disruptions

I had major service disruptions twice on April 2. Since I telecommute these were more than just inconveniences or annoyances as they both cut me off of conference calls and webcasts at the time of the disruption. I could not even log the problem throughout the course of the entire day because the cu

Questions

 • AT&T Internet Features

789

5

0

0

Free HBO with Unlimited Plus Mobile Plan - Credit Expired?

I've had the AT&T Unlimited Plus Mobile plan since April 2017.  I received the free HBO Credit on my AT&T U-Verse TV bill ever since.  In the middle of April of this year, HBO was turned off, unprompted.  I had to call AT&T and they told me there was some glitch in their system and they added it bac

Questions

 • Account Features

389

5

0

0

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