Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (3)

Relevance
Selected Relevance

Accepted Solution

Official Solution

"You are not an Active HSIA user" Error

Hey all, trying to get in to take the copyright infringement tutorial and keep getting this error. I've only got the one account with ATT, so not sure what else to try. Does it on three different computers so it's not native to any one PC.

Questions

2.2K

3

0

0

Can't take copyright infringement tutorial

I was sent a notice that I needed to take an educational tutorial for copyright infringement for downloading a show.  That is fine, except I spent all 5 days before the date i needed to trying to log onto the site.  Similar to the many other frustrated users who were not able to complete this either

Questions

270

0

0

0

Copyright Infringement Help

I received a 4th notice and steps to take the tutorial. I have tried logging in but it keeps saying my ID is not authorized. I have spoken to people on the phone, people on internet chat and no one is any help. It's like they have no idea what I am talking about. This is so frustrating! I am able to

Questions

228

1

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.