I upgraded my line with a new device in Bestbuy on Aug 8th, 2022, and activated it and on Aug 11th, 2022 I returned the device in BestBuy. But on my ATT account still, the installment plan is shown. In Sept when I contacted the ATT customer they made and requested and gave credit for the install

Hello! Alright, so my current 2-year commitment ends September 16th. However, my old Galaxy s3 has stopped working and has not worked for about a month now. When it first happend I spoke with both an onine rep as well as a person in an AT&T store. They said that as long as I waited till September 1s

My 5c broke and I was given and old phone to use. I am on a family plan and past due for an upgrade. However, my dad is adamant that doing so means we have to renew our contract which he doesn't want to do, so I'm stuck with this crappy phone. Is what he says true??

I had two door to door sales reps show up, uninvited, on my doorstep and talked to me about switching to AT&T. Joseph volunteered that unlike Time Warner, my rates would not increase every year and I specifically asked him to clarify if that meant the rate wouldn't go up after some sort of trial

Since recently I am stuck with a puny 10gb limit. I live about 15 miles away from any real town. I had (up until now) very fast internet which I was using for games, and my work, and I also was doing some stuff in the cyber security field. As of now I have slow internet and after going over the 10 g

I currently do not have a contract on my AT&T Family plan. I have had my currently plan for a long time and the newer plans are a bit cheaper.By going thru the change plan option on the website, will it result in any kind of contract terms as there is no mention about it on the site.

Fiber outage since Tuesday. Only lies from AT&T. Keep promising they are working on it and I can assure you there is NO ONE working on it. Have only seen Spectrum trucks in community. Posted on here two days ago and I was asked to private message. I did. No response from anyone on here either. I

ActiveArmor has labeled a website that I use constantly for Phishing. So I need to remove it. The videos send you to the app. The app is supposed to give you notifications so you can override. Mine didn’t . Then that you go to Profile and there you can authorize websites and more. Mine does not do a

I recently was forced to update my device. After my phone restarted I was given a series of items that I could opt in or out.   The last item was to allow automatic updates from Google, Samsung, and ATT giving them permission to automatically update and install apps on mobile data or wifi

My prepaid account was cancelled in the evening of May 3rd. I have a prepaid account I pay yearly and have about 6 months left on it. Customer service keeps telling me, my account was cancelled because I have a Lg phone. I continue to let them know their system is wrong and I do not have a Lg phone,

Returned phone- which came w upgraded service- cancelled and returned immediately after no one at AT&T could tell me what charges were- this was over a month ago- still getting hit w 350 phone bill?! No one at AT&T can help- they say it can take months to process the phone return which they

Hi, I was an international student in the US but left in March due to the COVID situation. However, since I left in quite a rush, I didn't manage to cancel my phone plan and didn't know then how long I would be out of the country (looking to be at least another year from now). Now, I'm unable to acc

In January if 2020 I went to a local Authorized user AT&T store to buy the Iphone 11 Pro and turn in my Iphone 7 for a $300 credit. Almost a year later I still don't have my credit. I have been into the store every month since to resolve this issue. The manager has given me the two possible trac

Hello and thank you for providing this forum. I recently purchased an iPhone 13 Pro for full price--even though I have been an AT&T customer for decades and I am supposedly eligible for an upgrade. No price break! The in-store rep said some people buy a good used phone for $100-$200 just to trad

I have been an AT&T customer since 2008. Last year, AT&T advertised an iPhone XS upgrade for $300, so i traded in my iPhone 6s.  I sent in the trade-in the same day i received the new device.  The trade-in department confirmed receiving the device but they had registered it under

I have been waiting over a month to get the service, it was a long wait for the first install appointment, but it's been a bad year so I was patient and waited, I had the appointment 2 days ago, they rescheduled for today and now they are saying they can do it on January 28th !! Are you kidding me

Hi, I have an HTC One M7 and is now out of contract (since Sept 2015). I requested AT&T to give me an unlock code but they replied to me saying  This device is no longer actively supportedThere is no unlock code available for this deviceWhy would the device not be supported??? I followed up with HTC

Att is a terrible company, they separated my wifi and cell phone bill when i just wanted wifi added to my account under one account and they decided to separate them. also months later i pay my bill and then they claim I never made a payment and not only does my bank statements show the payments mad

I'm looking for a link to the fine print on the guaranteed uptime (Service Level Agreement) for AT&T Fiber.Where can I find it?  Thanks in advance!

I have a ATT Unlimited Plus Grandfather plan. Under that Plan, AT&T explicitly granted it 5g and 5g+ per their press release HERE. I have two M1 Nighthawks on my account both on the grandfathered plan and with unlimited data. Recently ATT has released their Nighthawk M6 Pro. However, I am unable