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Trying to cancel Prepaid service from Australia!

Hello, I need some help with my prepaid account please and can't seem to contact anyone at AT&T. I'm in Australia and can't receive a text to be able to log on to the website. Nor can I call the helpline!  I started an AT&T Prepaid service on Fri March 4 in Brentw

Questions

63

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AT&T Won't Release My Equipment Installment Plan Agreement

I switched one of my lines from AT&T to T-Mobile on Thursday, June 2nd, 2022. Switching to T-Mobile, I also wanted to take up one of their CarrierFreedom deals, where a customer switches to T-Mobile and they reimburse them for what they paid off from their previous carrier. One of the requiremen

Questions

313

14

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Billing codes

When reviewing my account I noticed that there is a Charge on 3 of my 5 lines for DATA SOC! What is this for? It’s never been on there before and if it’s normal then why ain’t it on all 5 Lines! Another question is how in the world do I remove all the devices listed under each phone number for e

Questions

349

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Change activation date

I placed an order online for self-installation for an apartment I'll be moving into on May 1st. I didn't see an option to choose when I wanted the service to start, so I chatted with a rep online. She informed me that once I got an activation email, I could call customer support and ask them to swit

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2.8K

1

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Help Understanding Business iPhone Trade In and Unlock Policy

I participate in BYOD through my employer where I own/pay for the device and they pay the wireless bill. I purchased an iPhone 13 Pro Max in September 2021 through AT&T Premier at a discounted price which is attached to a 2-year business contract. I just upgraded in September 2022 through

Questions

76

3

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att from, start to finish lack competent, Supervisors, Billing, retention Loyalty and don't forget CORPORATE

To AT&T Corporate It’s long but please read #Grrrrrr I had spoken with ATT customer support a few days prior to my visit to the ATT store, and originally, they told me to go to an Apple store to trade in my iPhone, however when I got to the apple store, they told me they do not do trade in’

Questions

115

3

7 year old bill sent to collections

Please tell me why att can't open my account to tell me what I'm being charged for? 7 years later, after switching to T Mobile and they paid for the switch, which is why I have the same phone number. But this is the 3rd credit agency you've attempted in 7 years. Sick of you people attempting to ruin

Questions

1.3K

9

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I submitted my ID and order was still cancelled

What’s the point of allowing online ordering when regardless of what you do, you cancel the order. I uploaded the front and back of my ID as requested to verify it was me yesterday and it was accepted. I got an email this morning that the order in its entirety was cancelled. I’m NOT going back to yo

Questions

110

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Why is there no LOYALTY to the company DISCOUNT

AT LEAST YOU ARE GETTING OFFERED SOME KIND OF DEAL TO STAY. I had U-verse since the day it came out and it was always a good deal. I had a package of U300, with four receivers, HD fee and the fastest internet offered, always upgraded as soon as available (I was getting around 75Mb last time) and I w

Questions

478

3

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Remove old wires in Chicago

We’ve moved into an old house where wires are hanging low in the backyard. We’ve been told only AT&T is the only one allowed to remove it. Since we are not a customer of AT&T no one seems to know how to remove these wires and it’s dangerous. Can we request the removal of the wire for safety?

Questions

54

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oh no........fine prints!

I swithched from Sprint to AT&T in Nov 2019, signed up for Unlimited Extra plan with 3 lines. I read pricing for the plan to be about 150 per month for 3 lines which looked rrasonable, although slightly higher than what I was paying at Sprint. When I received the bill then realized that there is a

Questions

502

2

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Roadside Nightmare 1/2 mile from home

So yesterday our car broke down legit 1/2 mile from home why the boys went to get haircuts, it actually wouldn't start for me earlier in the day but when they got done my husband called to tell me it wouldn't start so I walked to their location to see if I could get it to start like I was able to do

Questions

59

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AT&T: Have you figured out the definition of Activate and the trade-in 30 day issue?

It clearly says exactly this when you check trade in status: "Remember to activate your new device, and send us the old one within 30 days of activation"Which puts the onus of activation on us, so please do not reply with "Oh well our systems consider ti activated upon receipt" when we both know tha

Questions

105

3

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Self installation listed at checkout, technician installation automatically added right after

I recently signed up for AT&T 75Mbps home DSL Internet. At checkout the bill mentioned a self install kit and a $0 installation fee, which is what I want. I want to self install if I can. Immediately after checkout I got a confirmation email that, again, seemed to suggest I can s

Questions

1.9K

1

Mislead by AT&T phone rep when accepting "free phone" promotion

In March, 2023 I responded to an ad offering a free phone in exchange for staying with AT&T for 3 years and trading in an old phone. Deal was phone would be billed in 36 monthly increments, with a credit matching the billed amount. Result would be, after 36 months, phone would be free. What the

Questions

362

7

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wireless service, customer support, web site ordering, at&t,, firstnet

MY BEST SUGGESTION IF YOU WANT AT&T, OR FIRSTNET:  BUYER BE WARE  !!! I WOULD SUGGEST ANY OTHER COMPANY, UNLESS YOU LOVE BEING ON HOLD AND MAKING YOURSELF FEEL HORRIBLE DEALING PEOPLE THAT ARE CLUELESS !! I am a Firstnet subscriber, order placed online and porting numbers in, buying

Questions

58

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will adding an apple watch cellular to my phone void the grandfathered in status?

I am currently grandfathered in for unlimited data. I was told I can add cellular to my apple watch and it will not void my grandfathered in status. Is that true?

Questions

414

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Switching Carriers Once Contract is Up???

i will be leaving att once my contract is upmy contract is up the 15 so i will be switching to another carrierafter i leave on that day how does the bill work?do i have to pay the full amount for the rest of that month?also will be transfering my number overso i would probably do that about a day be

Questions

1.8K

5

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Horrible service in general

I switched over to att after being loyal to another service for over 10 years. The sales rep. Did his song and dance and I went with it. Boy oh boy has it been (Edited per community guidelines). I and only 3 months into this service and I have had 3 monthly bills toppling over $500 each. The sales r

Questions

56

3

0

What happened to the "Pause AutoPay" option?

What happened to the "Pause AutoPay" option? I used this often in order to pay my bills properly because ATT takes forever to charge your bank or card and waited almost 10+ days for my bank to show the payment cleared. We used to be able to pause autopay in order to make manual payments - and I have

Questions

1.6K

5

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