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50% off not reflected in emailed Terms and Conditions

I ordered a V30 on a new line and was just sent the Terms and Conditions, but it shows a $26.67 month payment, which is the full $799.99 price. Does anyone know why? I'm not signing that.

Questions

71

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cancelling a new cell phone account

I'm representing my 99 year old mother, Freda Harmon, and am her acting POA. Totally unknown to me she recently was persuaded by her great, great granddaughter to purchase a new I-phone 14, along with the air time. Soon after doing this my mother, Freda Harmon, had a medical emergency and is now con

Questions

34

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I cannot afford to pay bill due to new disability

I had a life changing event and that caused me to go on disability. I cannot afford my usual bill and do not know what to do. I am on a contract until 2025. Can I get some feedback on what to do and who to talk to? My service was/is suspended.

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27

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Customer service

I had a problem getting a new sim card for 2 phones. One of the phones was disconnected in the process and did not work for 10 days. To resolve the problem my accounts were closed then reopened. Now I am paying more. This company performs the worst customer service I have ever received. I have to pa

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53

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Logistic Mismanagement, Failure To Communicate, BBB Complaint

This is a direct copy of a BBB complaint I was forced to submit due to AT&T failing to communicate properly: In October of 2020, I saw a promotion to switch to At&t and trade in my iPhone X for a $800 credit when opening new accounts. This was a great deal, so I jumped on it. I followed the

Questions

63

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WHEN ATT LIES TO YOU REPEATEDLY.

ATT SAID THEY WERE SENDING A NEW PHONE. THEY DIDNT. THE GOOD THING ABOUT MODERN TECHNOLOGY IS I RECORDED IT. SHOULD GET INTERESTING, SEEING AS THIS IS THE 7TH TIME BEING LIED TO BY ATT. DOCUMENTED AND RECORDED.

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144

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Help Understanding Business iPhone Trade In and Unlock Policy

I participate in BYOD through my employer where I own/pay for the device and they pay the wireless bill. I purchased an iPhone 13 Pro Max in September 2021 through AT&T Premier at a discounted price which is attached to a 2-year business contract. I just upgraded in September 2022 through

Questions

63

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Closed

cancelled account

cancelled account and suspended lines fraud team cancelled service and lines

Questions

72

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Smart Phone Trade-In Promo/Credit

We traded in two Apple iPhone X during a recent promotion for two Apple iPhone 13 Pro phones. Both phones were delivered by US postal services.  One phone was returned in the box that was supplied as the trade-in box with pre-paid postage and tracking.  All went smoothly and we receive ou

Questions

87

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ERROR WHEN EDITING AND OR CREATING A NEW CONTACT

I was having no problems saving, creating, or editing contacts until today.1. I can save add and save a new contact from a sent or received email.2. I cannot create a new contact.3. I cannot edit an existing contact.4. I can send\receive email.5. When I click save with a new\edited contact I receive

Questions

38

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Entice Me

I have a carrier locked AT&T phone, and i recently paid a third party to network unlock the device. The device is no longer on the network, what can i do with this phone now? If im still leasing, can i trade it in??? Can i sell it, or activate on another Network and how does that work. I've had

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23

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Full Price iPhone 6

Currently I am on an iPhone 5 which I preordered on release day in 2012 so i am elligable for an upgrade at this point. I plan on upgrading to a new iPhone 6 or iPhone 6 Plus.  The problem is that since then I have switch my AT&T plan to the Family Share Plan and have been taking adavantage of the o

Questions

2.7K

6

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Losing the Audience Network is a deal killer for me.

Just letting you guys know that killing the Audience Network has killed our relationship. I don't say this lightly after being a U-verse customer and AT&T stockholder for 15 years. But that channel was one of the very few I enjoyed amongst the droves of incessant, pandering networks of simpleton adv

Questions

63

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Hays manger name brandon clapp crosses the line when he abuses his power towards a customer who just wanted to be part of the at and t fami

Brandon who is known for his abusive past is dating/living with my youngest sister who has a kid with often comes up to my moms so ws both can see the baby. Me and him have never got along but been keeping it peaceful so that the kids dont see the hate. On superbowl sunday he tells me about the n

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27

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Why is there no LOYALTY to the company DISCOUNT

AT LEAST YOU ARE GETTING OFFERED SOME KIND OF DEAL TO STAY. I had U-verse since the day it came out and it was always a good deal. I had a package of U300, with four receivers, HD fee and the fastest internet offered, always upgraded as soon as available (I was getting around 75Mb last time) and I w

Questions

472

3

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IPhone Trade-In Bait & Switch

When I traded in my iPhone 11 in October 2021, I was given a $1,000 credit for the phone. I purchased an iPhone 13ProMax. I was told I’d be put on an installment plan, pay $30/month and be credited $27/month for 36 months. After 18 months I want to upgrade to an iPhone 14ProMax. I was told I would n

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43

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Closed

ATT access as well as editing and placing insulting names on my email changed my bill name, stopped calls to my mom and dad

I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as

Questions

73

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contract renewal date

I have a phone that I can upgraded under contract on 11/12/2014.  I'm 99% positive someone told me I could upgrade at the beginning of the month on which your contract ends.  So that would be 11/1/2014. I'm not told that is not the case. Am I completely remembering this wrong, or is there valdity to

Questions

1.4K

5

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Question about Terminating Contract and upgrading

Hi, if I terminate my 2 year contract with my current smartphone and pay my ETF, can I upgrade to a new 2 year contract on the same day? Or is there a wait period? Oh and will I still have my unlimited data if I terminate my contract?

Questions

1.2K

12

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AT&T Not Honoring Trade-Ins/Free Phone Promotions

This thread is to continue the discussion on the closed thread regarding "free phone" promotions and trouble getting those promotions honored (https://forums.att.com/conversations/wireless-billing/att-not-honoring-promotions/60306ec6fd06b771a28b30de?commentId=60a4420e8c74ef3172539d58) Several AT&

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