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Prepaid SIM card

Is the SIM card different for prepaid and contract services?

Questions

277

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Trying to cancel Prepaid service from Australia!

Hello, I need some help with my prepaid account please and can't seem to contact anyone at AT&T. I'm in Australia and can't receive a text to be able to log on to the website. Nor can I call the helpline!  I started an AT&T Prepaid service on Fri March 4 in Brentw

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49

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Hays manger name brandon clapp crosses the line when he abuses his power towards a customer who just wanted to be part of the at and t fami

Brandon who is known for his abusive past is dating/living with my youngest sister who has a kid with often comes up to my moms so ws both can see the baby. Me and him have never got along but been keeping it peaceful so that the kids dont see the hate. On superbowl sunday he tells me about the n

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25

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Best Way to Upgrade/Change my iPhone 5S to an Android Device

Hi there! I am less than (and almost) half way through my 2-year mobile contract. I have an iPhone 5S. I would like to switch to Android however. My wife has an iPhone 6 and she would like to keep her iPhone. We're on a family plan with AT&T. It doesn't appear possible to change my phone online. Whe

Questions

445

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Phone Upgrade

I've been in my contract of 2 yeas for almost one year, the contract ends in May of 2016. My account says that I have the option to upgrade my phone now but only at a partial discount. Can anyone tell me how much it would be the discount and what are my upgrade optios, because I wouldn't like to cha

Questions

312

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Entice Me

I have a carrier locked AT&T phone, and i recently paid a third party to network unlock the device. The device is no longer on the network, what can i do with this phone now? If im still leasing, can i trade it in??? Can i sell it, or activate on another Network and how does that work. I've had

Questions

21

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Insurance is gone can I buy a phone online?

I have broken two phones in the last 6 months and so I am no longer covered by insurance because I used the two claims I get. 😞 And now this last phone I got won't turn on after three months of having it. So I'm wondering can I buy a phone online and have it activated even though my contract isn't

Questions

118

3

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contract renewal date

I have a phone that I can upgraded under contract on 11/12/2014.  I'm 99% positive someone told me I could upgrade at the beginning of the month on which your contract ends.  So that would be 11/1/2014. I'm not told that is not the case. Am I completely remembering this wrong, or is there valdity to

Questions

1.4K

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Roadside Nightmare 1/2 mile from home

So yesterday our car broke down legit 1/2 mile from home why the boys went to get haircuts, it actually wouldn't start for me earlier in the day but when they got done my husband called to tell me it wouldn't start so I walked to their location to see if I could get it to start like I was able to do

Questions

43

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Information Shared by AT&T Manager

AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al

Questions

103

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Iphone selling issues

If I bought an iphone, and the actual phone was paid off, but the person who sold me the phone was still in contract with AT&T and stopped paying their bill, is the iphone locked from use on any network including AT&T till the person pays off their contract?

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100

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att from, start to finish lack competent, Supervisors, Billing, retention Loyalty and don't forget CORPORATE

To AT&T Corporate It’s long but please read #Grrrrrr I had spoken with ATT customer support a few days prior to my visit to the ATT store, and originally, they told me to go to an Apple store to trade in my iPhone, however when I got to the apple store, they told me they do not do trade in’

Questions

91

3

AT&T Not Honoring Trade-Ins/Free Phone Promotions

This thread is to continue the discussion on the closed thread regarding "free phone" promotions and trouble getting those promotions honored (https://forums.att.com/conversations/wireless-billing/att-not-honoring-promotions/60306ec6fd06b771a28b30de?commentId=60a4420e8c74ef3172539d58) Several AT&

Questions

68

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Combined billing = scam. DON'T DO IT!

I want to remove combined billing asap. It's a total scam to lock in ALREADY loyal customers. It prevents the ability to pay off remaining contracts and upgrade phones (or unlock your phone so you can go to T-Mobile instead). After 4+ hours on the phone with ATT customer services, 1 hour at the

Questions

65

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Smart Phone Trade-In Promo/Credit

We traded in two Apple iPhone X during a recent promotion for two Apple iPhone 13 Pro phones. Both phones were delivered by US postal services.  One phone was returned in the box that was supplied as the trade-in box with pre-paid postage and tracking.  All went smoothly and we receive ou

Questions

84

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cancelling a new cell phone account

I'm representing my 99 year old mother, Freda Harmon, and am her acting POA. Totally unknown to me she recently was persuaded by her great, great granddaughter to purchase a new I-phone 14, along with the air time. Soon after doing this my mother, Freda Harmon, had a medical emergency and is now con

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34

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Mislead by AT&T phone rep when accepting "free phone" promotion

In March, 2023 I responded to an ad offering a free phone in exchange for staying with AT&T for 3 years and trading in an old phone. Deal was phone would be billed in 36 monthly increments, with a credit matching the billed amount. Result would be, after 36 months, phone would be free. What the

Questions

47

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Unannounced charges

I have been a at&t customer about 2 years I've had numerous issues and disruptions to my service. I am also a small business owner and depend on my phone to continue to have business progress long story boring. On feb21st I went into a At&t store and made a $140 payment the amount requested

Questions

28

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I cannot afford to pay bill due to new disability

I had a life changing event and that caused me to go on disability. I cannot afford my usual bill and do not know what to do. I am on a contract until 2025. Can I get some feedback on what to do and who to talk to? My service was/is suspended.

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26

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Question about Terminating Contract and upgrading

Hi, if I terminate my 2 year contract with my current smartphone and pay my ETF, can I upgrade to a new 2 year contract on the same day? Or is there a wait period? Oh and will I still have my unlimited data if I terminate my contract?

Questions

1.2K

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