Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (498)

Relevance
Trade In

I have recently got a my iPhone 15 pro in trade in with Samsung s20 5g, initially when I asked for the trade in credits, the store reps told me I would get 830, now when I went to store to drop off my Samsung s20 5g, they are saying, they could only offer 350, what do I do now?

Questions

14

1

I need am Online internet access number

Provide me a internet number I can pay for monthly

Questions

29

1

CUSTOMER RETENTION & LOYALTY: Poor Customer Service Replacing Cracked Screen

I am an AT&T GOLD Customer having an AT&T Wireless account for 15-20 years with 4 phone number lines. I recently purchased an Apple SE IPhone from the AT&T store in Raynham, MA. I love the phone and received very good customer service at the store. I am also very satisfied with your tele

Questions

82

4

0

Return my Cellphone

I send you my cellphone and you did not give me my credit on my new cellphone. You claim I didn't return the cellphone within 30 days of receiving my new cellphone but you kept my cellphone for free.  I want my cellphone back.  By keeping my cellphone you honored your contract but I didn'

Questions

28

1

0

Easement

I work for a civil engineering company - we were told by the township that we need approval or a conversation with someone at AT&T in regards to an easement on the property that we are looking to build on. We have proof of the easement on the property from the CAD files / final plans, but no way

Questions

61

3

0

How can I dispute a wireless plan on a tablet that does not have that capability?

When I upgraded my phone back in 2015, AT&T gave me a tablet and said it required a data plan for two years but the tablet was free and the data plan was. I just cancelled the service last month April of 2021. I found out that it can not utilize a data plan that they said was required. I have a

Questions

100

12

0

Porting out my att landline to att wireless.

I requested new wireless service with att. Porting out my att landline number to new account. I have not received new cell phone yet but have changed my mind. I neither want that cell phone nor that plan. I will not activate that phone. What happens to my phone number? As I understand ....

Questions

61

1

0

ATT refused to give me the credit for a trade in

Att refused to give me the credit, when I give the phone for the trade in at the store the lady put a wrong number instead of 4611 she put 7611. that wasn't my fault I been calling and the customer service talk me they cant do nothing about it, what can I do? I need to scaled this matter (personal i

Questions

29

1

0

Unlocking imported Surface Duo

Hey, I imported a Surface Duo from USA to Germany, the saler didn´t mention, that the device was carrier locked. Because I do not have any AT&T product, I cann´t make an account so i could ask the support. I ask the official AT&T instagram Account because as dumb as it sounds it was the

Questions

58

5

0

Text messages

Is there anyway I can check my messages online? I have my sims card but my at&t device’s lcd screen went out and I don’t have a backup device 

Questions

74

1

0

Full 5g signal, full Wi-Fi, no data, no GPS, no bs phone

So maybe somebody here can just pitch in something since I can't get AT&t to help me even though I'm fully covered with a warranty on this phone, have taken it not only to AT&t 18 times had four different SIM cards installed now I want an ease him, they had me take it to Samsung who hooked u

Questions

18

2

Ready to initiate arbitration, lodge a complaint with the bbb, irs, tigta, cfpba and acp as well as others

I have been taken for a ride with att, spent more than 48 hours (not willingly) on the phone trying to correct all the errors, unauthorized lines, charges and billing errors, we lost the numbers that were ported over that just stopped working 3 days after they were “ successfully” ported in from our

Questions

18

1

0

Incorrect Installment Plans On Account

On December 16, 2022, I went to an Apple store to purchase an iPhone 14 Pro Max and add it to my AT&T account for my partner as a Christmas gift. While attempting to check out, we received an error during the part of the process that activates the line on my AT&T account. The Apple rep decid

Questions

217

4

Payment Arrangements for Canceled Account

My contract was canceled when I could no longer pay my bill due to COVID destroying the company I worked for. It has been a long time but I finally have a new job and wish to make this right. My Question: Do I have any options? My balance is $771.71 which I can’t pay in full. Is it possible to re

Questions

50

4

0

MY PHONE WAS BLACKLISTED AND ITS NOT EVEN AN ATT PHONE.

I bought my son the s21 5G July 1st 2021 BRAND NEW FROM US CELLULAR!! For 12 hours today I have been on the phone trying yu fix this issue. US CELLULAR don't in any any way have it blocked samsung don't fcc don't know why it is. CTIA is just as confused as I am. My son's dad added him to his plan wi

Questions

96

2

0

Switching from prepaid to contract

I want to switch from the 8gb 12month plan to an att contract plan. I am one month into the plan. Can I get a credit for the remaining 11 months of service I prepaid for

Questions

113

2

0

Account

I ordered a phone on AT&T’s website choose a authorized retailer location for a pick up the next day in November 2022. I did not open the box there. I set up a myAT&T app did not require or have that in the set up to establish a pin my service doesn’t work when I get home and unboxed the pho

Questions

94

7

0

Down-payment

Someone explain why I have autopay. Been a customer for over 7 years and now that there is a promo for a $5.00 a month phone so I wanted to add a line, it says I have to not only pay down-payment but the cost of phone would be $18.00 plus a month not $5.00 due to my credit. I do not understand this

Questions

99

1

0

Locked out of my account&can't get att support to help me at all been trying for 3 days plz help

I lost my phone 4 days ago I cant login to my account because I had everything saved in it. That's not even the worse of it I cant get in my gmail because I had 2 step login with my phone numbe. Cant login to my Facebook the same thing I cant even login to any of my bank account cant get no money be

Questions

47

7

0

Shady Practices

I switched to AT&T and used a promo offer for the Galaxy S22. I was quoted a bill of about $65/month. I sent my trade-in back to them. And bill after bill, my trade in credits were never applied. My bill is now $93/month. That is a hefty bill for a cell phone. I've reached out about it once befo

Questions

96

7

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.