Our Community Forum will be shutting down on June 27, 2024. Please visit att.com/support for all your support needs.

Official

Accepted

Unanswered

Advanced Filters

Search Results (512)

Relevance
Selected Relevance
Fraud. Trusted salesman, lied about plan & pricing.

Switched from AT&T family plan to individual plan. Salesman pulled up my old account used his tablet to sign me up for the lowest basic plan, which I requested, he had me sign the contracts without reading anything he did not show me any information, just (Edited per community guidelines)ured me

Questions

293

3

0

INTERNET CHARGED FOR ALMOST 3YRS

I would like to file a complaint with internet loyalty supervisor joshua id#[EDITED]. I was on the phone for 3hrs and 41min today starting at 0939 PST. He promised me a reimbursement of 1 year of wireless service that was billed at 38$/month at my old address which we disconnected almost 3 years ago

Questions

51

1

0

Why am I being charged on my bill? I have ACP.

I have been enrolled with the affordable connectivity program for going on 5 months now and haven't received a bill since until today when I checked my emails and received a notification claiming I owe $49/$28 for January and February. I'm very confused as to why this instance occurred without my kn

Questions

757

15

0

Adding to my Complaint.

Me: I just received an email about they’d credit my account $250 plus credit any fees to restore services but I have to call an 888 number. I don’t have service! Hi! My name is Joan. I'm happy to help! Please give me a moment to review your request. Joan: I am sorry that you had to wait longe

Questions

1.4K

3

How to find account number? I usually pay through my phone so i never made a account number where do i get one?

I cant find my account number to create a att account. My router stopped working even though ive payed like the rest of the time but now i got a message to log in to fix the problem but i cant find a account number. Ive always payed through phone

Questions

581

1

0

Phoenix area contractor information for AT&T.

I am looking for the information of a contractor here in the Phoenix area for AT&T. I would like to get some information to become a service partner. Any information would be helpful.

Questions

49

1

0

How is it possible this is legal?

AT&T can get away with legally asking me to 'trade' in my phone then charge me for it monthly by not applying the credit I was promised when I purchased my new phone? They literally stole my old phone and then are charging me the full price for my new phone after I returned my old phone. This is

Questions

65

1

Service suspension

My girlfriend made arrangements to pay her bill, in full, TOMORROW. Like the fine folks you are, you shut her off, TODAY...while her grandchild was being born. Do arrangements mean nothing to your soulless automatons? Someone makes an agreement to pay you when they get paid, and you say YES! And the

Questions

324

44

Not what I signed up for!

U300/50mbps. I negotiated a rate with AT&T, and later on I get an email, with different amounts than I agreed to. I called to have it corrected, and was assured that the amount would be correct, even though the previous employee said the same thing. Surprise - the amount is still wrong. I guess I'll

Questions

131

1

0

0

Can't get help with bill credit

I've been trying to get help with a bill credit that was promised from a BOGO. That was Dec. 2018. Twice I have been given case numbers assuring me I would see the credit on my bill. It never has been credited yet and I can't get help online or with a live agent bc it always says they are busy and i

Questions

66

1

0

Trade In

I have recently got a my iPhone 15 pro in trade in with Samsung s20 5g, initially when I asked for the trade in credits, the store reps told me I would get 830, now when I went to store to drop off my Samsung s20 5g, they are saying, they could only offer 350, what do I do now?

Questions

18

1

I need am Online internet access number

Provide me a internet number I can pay for monthly

Questions

34

1

Frustrated with your support

My wife and I have used ATT for quite some time under a business account. Recently we had an accident where a phone was damaged and we went to an ATT location to file an insurance claim and take advantage of the ATT service that we paid for.  Upon that visit we were informed that our insurance

Questions

39

6

0

Internet Connection

Why am I always losing my internet connection? So often my phone says "wi-fi is connected but without internet" and when I'm watching TV my show is interrupted with this message "waiting for receiver signal" which happens often and is very irritating! I've reset everything over and over again but th

Questions

67

1

Unlock iPhone XS

Hello - I purchased my iPhone XS with a discount from my last company and initially opted to get phone service provided by the company. When I purchased the device, I completely paid off the device. Since leaving my last company, the company service was cut and I used a personal account with AT&T to

Questions

253

1

0

0

Adding a used phone into your contract?

Hi all, I've been having a headache recently about my phone. It's broken, but I am only 12 months into my 2-year contract. How do I tell ATT that the phone is broken, and can I connect a used smartphone into my contract to resume at least until I can upgrade? There are old, disused iPhones in my hou

Questions

2.1K

4

0

0

AT&T BOX ON PRIVATE PROPERTY APPX 15 BY 15

Can someone direct me as who to call regarding an AT&T box on my property? It is well over the allotted easement allowance, and I have not been able to find any paperwork with it stating it is there.  I am replacing fencing and would like to discuss this with someone at AT&T since

Questions

86

8

0

How to contact AT&T thru e-mail outside US

Since I am not in US. I don't have a US telephone or mobile no. that I can't issue a contact account at AT&T web site.

Questions

25

3

0

need to change name

I am overseas and wont be returning for 6 months Apparently there was a mistake in my family name The Bank uses the registered name to verify my identity but because of the mismatch cant verify I Corrected the name online but the name of the account is still the wrong name Any idea on who I can

Questions

34

1

0

Wrong contract and need to pay more

Hi, there,   Please someone can help me out. Here is the problem:   On 5/19, I placed an order online to switch from Verizon to AT&T for Mobile Share Value plan for three lines:   1. Line one: htc one mini installment $14.42, Monthly $100, plus $40 minus $25 . Montly total $115. 2. Line two: iphone

Questions

1.1K

17

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.