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Not what I signed up for!

U300/50mbps. I negotiated a rate with AT&T, and later on I get an email, with different amounts than I agreed to. I called to have it corrected, and was assured that the amount would be correct, even though the previous employee said the same thing. Surprise - the amount is still wrong. I guess I'll

Questions

131

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AT&T customer service rep lied about plan changes

Today I had a chat conversation with a customer service rep to ask what options I would have to change my plan when my contract expires in two months. I was hoping there would be a promotion that would lower my bill or keep it the same for the next year. The rep told me about a promotion to get cabl

Questions

415

1

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Wrong contract and need to pay more

Hi, there,   Please someone can help me out. Here is the problem:   On 5/19, I placed an order online to switch from Verizon to AT&T for Mobile Share Value plan for three lines:   1. Line one: htc one mini installment $14.42, Monthly $100, plus $40 minus $25 . Montly total $115. 2. Line two: iphone

Questions

1.1K

17

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att does not fix my billing issue for over one month. (more than 1500 dollars mistake)@ATTMobilityCare

I traveled overseas in Dec 2019. I had roaming data for 5 min which cost $1536. I called ATT immediately (Jan 15th) once I figured out my total billing was 1800+. The representative said she would add an international package to avoid that crazy cost. However, when I checked my billing, the internat

Questions

59

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Standalone Data Plan (+ Voice Talk) w/ AT&T Wireless Internet Device

As long as I buy the AT&T Wireless Internet Device at retail price (not on an installment plan), are the data-only AT&T Wireless Internet (AWI) 50/100 GB plans just monthly postpaid plans? In other words, if I just plan to use my hotspot device for 6 months out of the year while in an area without r

Questions

59

1

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Can I pay ETF and change from contract to NEXT?

I'd imagine this is answered somewhere but I've been unable to locate a definate answer.   My wife broke her iPhone and we had to quickly get another in October.  At the time we didn't fully consider all the options and went with another 2-year contract plan.  However, we're now moving up to 10gb/mo

Questions

829

7

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Adding a used phone into your contract?

Hi all, I've been having a headache recently about my phone. It's broken, but I am only 12 months into my 2-year contract. How do I tell ATT that the phone is broken, and can I connect a used smartphone into my contract to resume at least until I can upgrade? There are old, disused iPhones in my hou

Questions

2.1K

4

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Unlock iPhone XS

Hello - I purchased my iPhone XS with a discount from my last company and initially opted to get phone service provided by the company. When I purchased the device, I completely paid off the device. Since leaving my last company, the company service was cut and I used a personal account with AT&T to

Questions

252

1

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How to contact AT&T thru e-mail outside US

Since I am not in US. I don't have a US telephone or mobile no. that I can't issue a contact account at AT&T web site.

Questions

23

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Closed

Where to Voice "OUR" Complaints

Who can we voice our complaints to be heard by AT&T? I want the Samsung feature, Call and Text on other devices Enabled by AT&T. its such (Edited per community guidelines) that they block that feature. You see these features advertised by Samsung, but you don't see that its blocked when you sign up.

Questions

126

5

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Locked phone

I got sold a locked phone, carrier provider is AT&T. If I start a new line at AT&T. Would I pay the remaining of the installment plan that the locked phone is under? Once the installment plan is fully paid, will I be able to unlock it?

Questions

89

3

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Inability to text others from my iPhone 12 mini

I have been unable to text other smart devices since August 2022. I have utilized this forum and tried all suggestions without resolution. I am unable to receive texts from all, I believe, but when I respond not all people receive my responses. Nor am I able to initiate a text to those same numbers.

Questions

32

2

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UNLOCK

Hello, how are you doing? Hope all is well! im reaching out today because I am trying to unlock my AT&T iPhone 11 but it is saying that it isn’t paid off but I purchased the phone thru a 2 party. Im just confused because I guess I don’t know what the next step would be. Is there any way you c

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16

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AT&T BOX ON PRIVATE PROPERTY APPX 15 BY 15

Can someone direct me as who to call regarding an AT&T box on my property? It is well over the allotted easement allowance, and I have not been able to find any paperwork with it stating it is there.  I am replacing fencing and would like to discuss this with someone at AT&T since

Questions

81

8

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Frustrated with your support

My wife and I have used ATT for quite some time under a business account. Recently we had an accident where a phone was damaged and we went to an ATT location to file an insurance claim and take advantage of the ATT service that we paid for.  Upon that visit we were informed that our insurance

Questions

34

6

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Transfer Wireless Responsability

I accepted a transfer of wireless responsibility last night, credit check was fine, no deposit, but I am still showing up on the original account which is problematic, because it is about to be cancelled due to Navy moves of my brother. How can I find out if it went through?

Questions

47

1

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Migrate all prepaid lines to postpaid

Hello, I have 5 lines on my AT&T prepaid account and I am looking to migrate all the lines to AT&T postpaid. I am the account owner on the prepaid plan. I have tried going to a Corporate AT&T store and a Retail AT&T store in Michigan, and both the places told me that I would need to

Questions

298

3

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Need help with upgrading from iPhone 5 to iPhone 6

Alright so AT&T is really getting on my nerves. First I can't even upgrade with 2 year commitment at the Apple store. So there goes my $200 apple gift card I have... Then I got to the AT&T store and the lady constantly tells me I can't have my grandfathered unlimited data plan when I upgrade... She

Questions

511

9

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Can't get help with bill credit

I've been trying to get help with a bill credit that was promised from a BOGO. That was Dec. 2018. Twice I have been given case numbers assuring me I would see the credit on my bill. It never has been credited yet and I can't get help online or with a live agent bc it always says they are busy and i

Questions

66

1

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Internet Connection

Why am I always losing my internet connection? So often my phone says "wi-fi is connected but without internet" and when I'm watching TV my show is interrupted with this message "waiting for receiver signal" which happens often and is very irritating! I've reset everything over and over again but th

Questions

64

1

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