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Using Hotspot with an Unlimited Wireless Plan

Living in a rural area in upstate NY I'm obviously a candidate for a product like a cellular hotspot.What is the reason that AT&T does not allow a customer to use a hotspot with an unlimited plan?Is it a marketing plan to keep control of data usage or is it a technical issue that prevents AT&T from

Questions

12.4K

16

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Complaint about the International Day Pass

What in the world is the point of touting that AT&T is willing to cap the day pass charges at 10 days? I happen to be traveling for 20 days and realized that my billing cycle is exactly 10 days into the trip. Which means that I absolutely will be charged DOUBLE and not benefit from their 10 day

Questions

99

7

How is it possible this is legal?

AT&T can get away with legally asking me to 'trade' in my phone then charge me for it monthly by not applying the credit I was promised when I purchased my new phone? They literally stole my old phone and then are charging me the full price for my new phone after I returned my old phone. This is

Questions

44

1

Prepaid hot spot issues

I added a 50gig plan to my hotspot about 4 days ago. Today when I tried to connect I get a message saying im out of data. Seriously. Maybe 12 hours of web surfing. No downloads no streaming and 50 gig in 4 days?  Not possible. Then I cannot get info on account because no where can I logon and

Questions

29

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How to unblock and receive calls

I have been missing important phone calls because the at&t call protect app for Samsung Android refuses to allow me to unblock certain saved contacts, so they either get blocked completely, or go straight to my vm. Why is such a sub-par app even installed on my phone to begin with?? Worthless ap

Questions

53

1

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IDENTITY ISSUES huh... fancy way to say... to lazy to verify anything don't want your BUSINESS

THIS is the dumbest thing I have ever heard! cant verify who i am WHAT?!?! i have had AT&T BEFORE for 3 or 4 years so there should be some record of me right? wrong... BUT it gets BETTER i'm trying to port in my old number from T-MOBILE that is IN MY NAME AS WELL, I live at the same address as i

Questions

249

2

Fraud. Trusted salesman, lied about plan & pricing.

Switched from AT&T family plan to individual plan. Salesman pulled up my old account used his tablet to sign me up for the lowest basic plan, which I requested, he had me sign the contracts without reading anything he did not show me any information, just (Edited per community guidelines)ured me

Questions

192

3

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AT&T Yahoo Email Not Working

Is anyone else not able to get logged into their att.net/yahoo email account for months? I get authenticated, but when AT&T's site tries to redirect me to the Yahoo mail servers, I get "Not Found on Accelerator, Description: Your request on the specified host was not found. Check the location a

Questions

691

11

Bill i already paid for months ago

I have repeatedly been billed for a service contract i was late for and upon payment i should've received service on my cellular device again. Unfortunately i did not and am now going through the at&t prepaid plans. I have a bank statement that shows i paid the amount around 350 and you guys are

Questions

31

2

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Fraud by AT&T and unethical Customer Service. That are really Sales Reps

I was moving from Ohio to the East coast when my phone broke and my navigation wouldn't work so I couldn't get home. I have never had my own line before and have been on my father's plan for about 15 years. He wanted me to get my own line and had me transfer to my name. I am on unemployment and Medi

Questions

130

4

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collections when i have not had att lety alone have an att account on my credit report as having an account

what gives? i guess the subject line says it all. thanks for destroying my good credit i worked on so (Edited per community guidelines)ing long and never had a collection

Questions

739

3

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Firstnet to At&t

I tried to transfer my number from first net to at&t and during this I lost all service on my phone. spent 2 hours on the phone right after then was told to go in a store just for them to tell me they didn’t know what was wrong and come back the next day. I do that and get told there is a “delay

Questions

319

10

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AT&T refused to port-out my cell phone number

Calls and texts will randomly take a few days to show up on my phone; calls won't ring but go straight to voicemail. So after 50 years (literally) of relying on AT&T and the RBOCs it's time to leave - but there's a problem. Cell phone number - I'm being told it "can't be ported out". (Edited

Questions

3.4K

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Adding to my Complaint.

Me: I just received an email about they’d credit my account $250 plus credit any fees to restore services but I have to call an 888 number. I don’t have service! Hi! My name is Joan. I'm happy to help! Please give me a moment to review your request. Joan: I am sorry that you had to wait longe

Questions

1.3K

3

Why am I being charged on my bill? I have ACP.

I have been enrolled with the affordable connectivity program for going on 5 months now and haven't received a bill since until today when I checked my emails and received a notification claiming I owe $49/$28 for January and February. I'm very confused as to why this instance occurred without my kn

Questions

576

15

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How to find account number? I usually pay through my phone so i never made a account number where do i get one?

I cant find my account number to create a att account. My router stopped working even though ive payed like the rest of the time but now i got a message to log in to fix the problem but i cant find a account number. Ive always payed through phone

Questions

36

1

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Dishonest ATT Practices

I had been a long time ATT customer, but getting ready to dump them because of their dishonest business paractices. I called ATT in August to complain about poor service I was recieving. The representative offered me a 50 credit. However she did not mention or disclose that by accepting the $50 doll

Questions

342

2

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AT&T building in Chicago Lawn 63rd St

​Hello, I would like to make on offer on your closed Chicago Lawn building.  Please call me (Edited to remove personal information).  Thank you in advance.​

Questions

42

1

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Contract deals

My contract and discounts expire in 4 days.  I called to try to get a new deal.  The call taker couldn't / wouldn't provide any details for pricing after the contract expires.  She said they would call me after the expiration.  I am considering dropping Uverse TV entirely.  I really only need intern

Questions

333

1

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AT&T claims I'm obligated by a "contract" for services I never requested or agreed to w/o an opt out

AT&T claims I'm instantly obligated by a "contract" for services I never requested or agreed to, that is dated AND activated PRIOR to the date it was mailed to me, with no information about how to  opt out from it. After 2 hours on the phone with a representative today, I was told that a new contrac

Questions

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