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Firstnet to At&t

I tried to transfer my number from first net to at&t and during this I lost all service on my phone. spent 2 hours on the phone right after then was told to go in a store just for them to tell me they didn’t know what was wrong and come back the next day. I do that and get told there is a “delay

Questions

238

10

0

Adding to my Complaint.

Me: I just received an email about they’d credit my account $250 plus credit any fees to restore services but I have to call an 888 number. I don’t have service! Hi! My name is Joan. I'm happy to help! Please give me a moment to review your request. Joan: I am sorry that you had to wait longe

Questions

1.2K

3

collections when i have not had att lety alone have an att account on my credit report as having an account

what gives? i guess the subject line says it all. thanks for destroying my good credit i worked on so (Edited per community guidelines)ing long and never had a collection

Questions

681

3

0

AT&T refused to port-out my cell phone number

Calls and texts will randomly take a few days to show up on my phone; calls won't ring but go straight to voicemail. So after 50 years (literally) of relying on AT&T and the RBOCs it's time to leave - but there's a problem. Cell phone number - I'm being told it "can't be ported out". (Edited

Questions

3.4K

17

0

Complaint about the International Day Pass

What in the world is the point of touting that AT&T is willing to cap the day pass charges at 10 days? I happen to be traveling for 20 days and realized that my billing cycle is exactly 10 days into the trip. Which means that I absolutely will be charged DOUBLE and not benefit from their 10 day

Questions

74

7

Fraud. Trusted salesman, lied about plan & pricing.

Switched from AT&T family plan to individual plan. Salesman pulled up my old account used his tablet to sign me up for the lowest basic plan, which I requested, he had me sign the contracts without reading anything he did not show me any information, just (Edited per community guidelines)ured me

Questions

126

3

0

Dishonest ATT Practices

I had been a long time ATT customer, but getting ready to dump them because of their dishonest business paractices. I called ATT in August to complain about poor service I was recieving. The representative offered me a 50 credit. However she did not mention or disclose that by accepting the $50 doll

Questions

342

2

0

0

Chat Session representative was absolutely terrible

On 8/18/23 I started a chat seession for assistance is removing a line from my AT&T wireless contract. I was connected to 'Daizy' and I explained that there was no user, no phone and the line was not necessary. The Chat representative, Daizy, did everything possible to frustrate my request. Twic

Questions

21

1

0

AT&T building in Chicago Lawn 63rd St

​Hello, I would like to make on offer on your closed Chicago Lawn building.  Please call me (Edited to remove personal information).  Thank you in advance.​

Questions

42

1

0

I lost access to my AT&T account need help updating info

I need help updating my AT&T account information, I need my phone number changed and email changed I’m also afraid someone took over my wireless account because a number I don’t know nor have access to locked me out of my AT&T account before I had the correct number registered with the accou

Questions

50

1

0

I need am Online internet access number

Provide me a internet number I can pay for monthly

Questions

28

1

Internet Connection

Why am I always losing my internet connection? So often my phone says "wi-fi is connected but without internet" and when I'm watching TV my show is interrupted with this message "waiting for receiver signal" which happens often and is very irritating! I've reset everything over and over again but th

Questions

63

1

Contract deals

My contract and discounts expire in 4 days.  I called to try to get a new deal.  The call taker couldn't / wouldn't provide any details for pricing after the contract expires.  She said they would call me after the expiration.  I am considering dropping Uverse TV entirely.  I really only need intern

Questions

333

1

0

0

AT&T claims I'm obligated by a "contract" for services I never requested or agreed to w/o an opt out

AT&T claims I'm instantly obligated by a "contract" for services I never requested or agreed to, that is dated AND activated PRIOR to the date it was mailed to me, with no information about how to  opt out from it. After 2 hours on the phone with a representative today, I was told that a new contrac

Questions

111

0

0

0

Not what I signed up for!

U300/50mbps. I negotiated a rate with AT&T, and later on I get an email, with different amounts than I agreed to. I called to have it corrected, and was assured that the amount would be correct, even though the previous employee said the same thing. Surprise - the amount is still wrong. I guess I'll

Questions

131

1

0

0

AT&T customer service rep lied about plan changes

Today I had a chat conversation with a customer service rep to ask what options I would have to change my plan when my contract expires in two months. I was hoping there would be a promotion that would lower my bill or keep it the same for the next year. The rep told me about a promotion to get cabl

Questions

415

1

0

0

Migrate all prepaid lines to postpaid

Hello, I have 5 lines on my AT&T prepaid account and I am looking to migrate all the lines to AT&T postpaid. I am the account owner on the prepaid plan. I have tried going to a Corporate AT&T store and a Retail AT&T store in Michigan, and both the places told me that I would need to

Questions

297

3

0

Extremely poor customer services and installation. Gateway cannot connect to the network.

Internet stopped working about a week ago, which is rough because I need the internet to work from home. Something is wrong with gateway/broadband. Talked to customer services for repair and the person suggested that I upgrade instead for a cheaper price. I realized now that it's a trick to get me t

Questions

71

1

CUSTOMER RETENTION & LOYALTY: Poor Customer Service Replacing Cracked Screen

I am an AT&T GOLD Customer having an AT&T Wireless account for 15-20 years with 4 phone number lines. I recently purchased an Apple SE IPhone from the AT&T store in Raynham, MA. I love the phone and received very good customer service at the store. I am also very satisfied with your tele

Questions

80

4

0

How can I dispute a wireless plan on a tablet that does not have that capability?

When I upgraded my phone back in 2015, AT&T gave me a tablet and said it required a data plan for two years but the tablet was free and the data plan was. I just cancelled the service last month April of 2021. I found out that it can not utilize a data plan that they said was required. I have a

Questions

95

12

0

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