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AT&T is a SCAM - Credit for New Customers and the trade in is a SCAMMMMMMMMMMM

I joined AT&T as a new customer back in August 2020 because I was told that I would receive a $1,000 credit for being a new customer and trading in my old iPhone XS Max in perfect condition. To receive the credit I needed to send in my old device using their prepaid shipping label, but when it a

Questions

494

5

Getting on a payment plan

I'm looking for a up grade on my cell phone and also a TV plan and getting on a monthly payment plan for my services

Questions

30

1

0

Phone mulling scam

I need to know the status for a fraud claim on my account. The incident number is 230101-000036. The Status is closed, & I need to understand why. I was victim to a phone mulling scam in which I sent five iPhone 14 Plus devices to an address where I no longer have control or possesion of the dev

Questions

33

4

0

Confused about eligibility for upgrade for iphone 6?

So I am on a family plan, and have had my iphone 4 for almost 3 1/2 years now. We were looking to upgrade to new iphone 6 but then my dad said that they make you pay for your phone now, but I think that is for at&t next. Anyways, we are looking in to it again and now at&t has said that we are not el

Questions

4K

5

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Network unlock code

Definitely this phone was paid for in full and owner got upgraded phone and has had their svc for way more than two or 3 billing cycles why can't it be unlocked then??

Questions

34

1

Bait and switch we can't afford

Our internet is through AT&T, and when we upgraded to Fiber a representative came to the appointment and told us our cell bill(was $168 with our previous company) would reduce to $121, and would also include new phones. We were hesitant, because we had just paid our current provider the $168 for

Questions

76

1

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Unauthorized Payments and Identity Theft

I have been on the phone for two weeks now everyday trying to connect to someone from AT&T to help me. I am a victim of identity theft and fraud my account was transferred as a First Net account a year ago and had my phone bill payed through First Net. Come to find out I was being charged an add

Questions

48

1

0

DK IMSERVER CELLULAR SUBSCRIPTION

I HAVE DOOR KING FOR MY BUSINESS GATE ENTRY. THE SOFTWARE WILL NOT LET ME SEND NEW GATE CODE INFO TO THE SYSTEM IT SAYS IT COULD BE BECAUSE I NEED A ACTIVE SUBSCRIPTION FOR THE CELLULAR, VOIP OR POTS. SO WHAT IM TRYING TO DO IS SEE IF THERE IS AN ACTIVE SUBSCRIPTION SOMEWHERE AND IF NOT I NEED TO PU

Questions

131

1

0

apple pro max 14 delivered with no iphone in box

i too have been with at&t for over 10 years. ordered a new ipad tablet added a line and the pro max 14 iphone. on july 13th, by july 14th ipad successfully delivered. iphone says delivered but only recieved the box with the charger inside. reached out to at&t their solution was for me to pay

Questions

50

0

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Uverse contract automatic renewal

I Started my plan on 5/28/2014, with both TV and internet services. I realized later in the year that i didn't really need my TV sevices and was told that in order for me to cancel just the TV portion i would have to pay a fee and it would benefit me to wait until my contract ends in 2015. I called

Questions

1.2K

3

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Using Hotspot with an Unlimited Wireless Plan

Living in a rural area in upstate NY I'm obviously a candidate for a product like a cellular hotspot.What is the reason that AT&T does not allow a customer to use a hotspot with an unlimited plan?Is it a marketing plan to keep control of data usage or is it a technical issue that prevents AT&T from

Questions

12.5K

16

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iPhone 12 Internet Connection and Cell Service Issues

Not really sure were to go from here. Ever since starting service with At&t in June of 2021 my wife has had awful service, to the point where her At&t phone was the only unusable At&t phone in a group of At&t customers while in Denver, CO where everyone else had 5G and at least 4G LT

Questions

653

1

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Second credit check?

I already have a new phone and postpaid service with AT&T. When my 2 year contract is up, will I have to have another credit check to sign for another 2 years? What if I want to get a new phone every year, will I need another credit check?

Questions

219

1

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can i use a prepaid sim card with an my contract account

I ordered a SIM card online for my phone. I ordered the contract sim but they (amazon) sent me the prepaid SIM. Will that still work even though I have a contract?

Questions

858

1

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Affordable Low Income Internet Plan Question

Hello I have been in the Internet Access Plan for low-income households for almost a year now due to the pandemic, however I was wondering if it possible to apply once again or to renew the plan? I was wondering as it will almost be a year since we were in the plan and I believe it expires soon, I

Questions

101

1

0

Land Line not working for over 10 months--But ATT is still billing us.

To ATT Land Line Services (POTS) Account  713 xxx-yyyy 949-4   Dear ATT Dear Larry Evans Vice President and General Manager AT&T South Texas CC: Customer Loyalty Service Agents: CECILE CR7245 and RUBEN RS3937 We were promised $806.00 USD credits on 25 November, 2023  and we have

Questions

134

10

0

Can you be terminated from your contract for using Nord VPN when connected to ATT internet? Either the app or the program on your device.

I want to start using a VPN for privacy purposes on my ATT internet. I want to make sure I am allowed to use the program on my device without being terminated. I am not talking about installing it to the router so all my devices are connected to a vpn but rather installing on the devices only I use.

Questions

137

1

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Searching for a caller

I am not an AT&T customer, but I really need help with this. I received a text from an AT&T / Southern Bell Tel & Tel landline phone number. The user sent a message of great concern to my personal safety and my family's safety (including my personal info and threats), but the police are unable to he

Questions

77

1

0

Unable to get help getting 4th phone as promised

I'll start with a suggestion: if you're having a conversation with sales reps, record the conversation. Back in January I signed up with AT&T (switched from T-Mobile) because we were promised a lower monthly price and 4 new phones. Three of our phones we traded in and got new phones and activat

Questions

29

2

0

IDENTITY ISSUES huh... fancy way to say... to lazy to verify anything don't want your BUSINESS

THIS is the dumbest thing I have ever heard! cant verify who i am WHAT?!?! i have had AT&T BEFORE for 3 or 4 years so there should be some record of me right? wrong... BUT it gets BETTER i'm trying to port in my old number from T-MOBILE that is IN MY NAME AS WELL, I live at the same address as i

Questions

263

2

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