I have requested fiber service for over 5 years but I am told "Fiber is not available in your area." 1. The AT&T fiber backbone runs across my front yard (AT&T field tech told me this while out on a repair in my neighborhood).2. The fiber node is 4.5 blocks up the street.3. The copper wire

I got a watch line without asking for it. I told the store rep it was for a gift and that I only wanted the watch without data. Now I am being charged every month. What recourse do I have. I saw it later on my receipt as a "promo" - does this mkae a difference - can I cancel promos?

Last August an in home expert came to our home when we were being converted to fiber and sold us on switching from Verizon to ATT. Part of the sale was a $20 credit per month for trading in our phones.  The expert did not process our trade in correctly and no one can find the phones.  Per

Our internet is through AT&T, and when we upgraded to Fiber a representative came to the appointment and told us our cell bill(was $168 with our previous company) would reduce to $121, and would also include new phones. We were hesitant, because we had just paid our current provider the $168 for

I joined AT&T as a new customer back in August 2020 because I was told that I would receive a $1,000 credit for being a new customer and trading in my old iPhone XS Max in perfect condition. To receive the credit I needed to send in my old device using their prepaid shipping label, but when it a

I have been on chat for over an hour. The rep, Estefania refuses to answer my questions with anything other than a link to the FAQs page (sidenote: my questions aren't answered in FAQs). What number can I call to speak with someone that can answer real questions?

My girlfriend made arrangements to pay her bill, in full, TOMORROW. Like the fine folks you are, you shut her off, TODAY...while her grandchild was being born. Do arrangements mean nothing to your soulless automatons? Someone makes an agreement to pay you when they get paid, and you say YES! And the

How can I file a formal complaint on a store. I have a business account and use 3 lines, I went in to upgrade 2 phones and they also added 2 lines to my account. The agent stated they would be ghost lines and I would not be charged anything for them, and my bill would be $245 monthly. For months I h

Dears, I'm gonna make this short by using bullet points.I cancelled my 2 wireless numbers on contract (about 3 months) (I'm abroad and will be that way for a long long time).Waited for the final bill, which includes the early termination fees, and settled it.Applied for unlcoking both devices and go

I've been trying to order my girlfriend the new iphone 12 but the website and even the store i started my account at cant help me with it because my ssn was wrong and they cant fix in store. Plus the store wants me to pay full price for the phone tho I got my friest one for 400 down the day it came

THIS is the dumbest thing I have ever heard! cant verify who i am WHAT?!?! i have had AT&T BEFORE for 3 or 4 years so there should be some record of me right? wrong... BUT it gets BETTER i'm trying to port in my old number from T-MOBILE that is IN MY NAME AS WELL, I live at the same address as i

As a customer of over 20 years, I am shocked at the dismal level of customer service I have received lately. At the begining of August, I opened a new second line of service online and ordered a new iphone mini to go along with it. FedEx initially misdelivered my new phone to the wrong address. T

Does anyone have a Direct phone number to a Corporate Officer that can actually help? I've been on the phone is support for over four and a half hours today and have yet to get anywhere! Been transfered at least 10 times, not kidding!

I need to know the status for a fraud claim on my account. The incident number is 230101-000036. The Status is closed, & I need to understand why. I was victim to a phone mulling scam in which I sent five iPhone 14 Plus devices to an address where I no longer have control or possesion of the dev

I have been on the phone for two weeks now everyday trying to connect to someone from AT&T to help me. I am a victim of identity theft and fraud my account was transferred as a First Net account a year ago and had my phone bill payed through First Net. Come to find out I was being charged an add

What in the world is the point of touting that AT&T is willing to cap the day pass charges at 10 days? I happen to be traveling for 20 days and realized that my billing cycle is exactly 10 days into the trip. Which means that I absolutely will be charged DOUBLE and not benefit from their 10 day

​​I am just going to post the text from my first interaction... ​​ ​​AT&T Company Chat Transcript​​​​- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -​​​​Reference Number: 16793582643517536​​​​DATE/TIME: 2023-03-20 08:23:59​​ ​​***Connected to live agent***​​

I was moving from Ohio to the East coast when my phone broke and my navigation wouldn't work so I couldn't get home. I have never had my own line before and have been on my father's plan for about 15 years. He wanted me to get my own line and had me transfer to my name. I am on unemployment and Medi

I’m on my sisters plan she’s the account holder i have my own plan with a new phone and number can I port my number off her account without it closing her entire account ? I just want my number and my phone will be paid off If I can port it without messing up her account. i have Verizon now ( not

I tried to transfer my number from first net to at&t and during this I lost all service on my phone. spent 2 hours on the phone right after then was told to go in a store just for them to tell me they didn’t know what was wrong and come back the next day. I do that and get told there is a “delay