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Paying incorrect installments due to editing mistake from AT&T

Under my devices, currrently it has been displayed as iPhone 12 Pro Max for both the devices where as I have never opted 12 Pro Max and using iPhone 11. Where can I get this corrected please. Already checked nearest shop and they adviced to call customer service support since it is billing related.

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19

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Closed

Corporate Suport

Does anyone have a Direct phone number to a Corporate Officer that can actually help? I've been on the phone is support for over four and a half hours today and have yet to get anywhere! Been transfered at least 10 times, not kidding!

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57

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Contract

Can a refurbished iPhone be connected to my ATT contract? The other phone on the contract has a damaged screen and can’t be used.

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34

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In Home Expert - traded in phones, but not received credit

Last August an in home expert came to our home when we were being converted to fiber and sold us on switching from Verizon to ATT. Part of the sale was a $20 credit per month for trading in our phones.  The expert did not process our trade in correctly and no one can find the phones.  Per

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28

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Free iPhone 12 Trade in Process

I just placed an order for the new iPhone 12. I went to the store and explained to the AT&T rep that I wanted to take advantage of the trade in promotion to get a free iPhone 12 by trading in my iPhone X. She proceeded by asking me my personal info since I'm a new AT&T customer. Everything w

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174

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INTERNET CHARGED FOR ALMOST 3YRS

I would like to file a complaint with internet loyalty supervisor joshua id#[EDITED]. I was on the phone for 3hrs and 41min today starting at 0939 PST. He promised me a reimbursement of 1 year of wireless service that was billed at 38$/month at my old address which we disconnected almost 3 years ago

Questions

49

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Porting a number off my account

I’m on my sisters plan she’s the account holder i have my own plan with a new phone and number can I port my number off her account without it closing her entire account ? I just want my number and my phone will be paid off If I can port it without messing up her account. i have Verizon now ( not

Questions

30

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Bill i already paid for months ago

I have repeatedly been billed for a service contract i was late for and upon payment i should've received service on my cellular device again. Unfortunately i did not and am now going through the at&t prepaid plans. I have a bank statement that shows i paid the amount around 350 and you guys are

Questions

47

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Renegotiating Contract - Lied to by customer service?

I have been a loyal Uverse customer for many years, even spreading the word to all my friends and coworkers to get the service. However, I feel like the Customer Service rep I spoke to a few days ago lied to me on a couple of fronts, now that I'm looking online. Here's what happened: Rather than can

Questions

501

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regarding my bill phone number jonas velasco

I never stopped or cancelled payment for $240. you sent me a notice saying I am past due. Your company is horrible. problems with you all for the last two years. please fix it. POOR CUSTOMER SERVICE, CAN'T WAIT TO LEAVE YOUR COMPANY. (Edited to remove personal information)

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49

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Phoenix area contractor information for AT&T.

I am looking for the information of a contractor here in the Phoenix area for AT&T. I would like to get some information to become a service partner. Any information would be helpful.

Questions

48

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complaint

How can I file a formal complaint on a store. I have a business account and use 3 lines, I went in to upgrade 2 phones and they also added 2 lines to my account. The agent stated they would be ghost lines and I would not be charged anything for them, and my bill would be $245 monthly. For months I h

Questions

48

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Lying representatives

I cut the cord because my Uverse was going to increase $50 a month due to increases and promotions expireing. I decided to do direct tv streaming and was told when i had a streaming account set up i would keep my $20 internet promotion. They needed a direct tv streaming account number to migrate ac

Questions

31

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Unlocking device - declined

Dears, I'm gonna make this short by using bullet points.I cancelled my 2 wireless numbers on contract (about 3 months) (I'm abroad and will be that way for a long long time).Waited for the final bill, which includes the early termination fees, and settled it.Applied for unlcoking both devices and go

Questions

530

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MULTI-DAY OUTAGES OF MOBILE INTERNET AND PHONES IN ALABAMA

Second day in a row of zero internet signal and zero phone service in Alabama. WE CAN'T EVEN DIAL 911. When you call customer service from a Non- AT&T phone: AT&T "is experienceing longer than usual wait times" and several hours on hold is wasted time because your call goes unanswered. T

Questions

85

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Can you be terminated from your contract for using Nord VPN when connected to ATT internet? Either the app or the program on your device.

I want to start using a VPN for privacy purposes on my ATT internet. I want to make sure I am allowed to use the program on my device without being terminated. I am not talking about installing it to the router so all my devices are connected to a vpn but rather installing on the devices only I use.

Questions

136

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No able to unlock my device

Even though I paid my phone in full. I checke the installment plan it says contract fulfilled. But when I try to put in a request to unlock device it says pay off your installment plan. I need to unlock my device ASAP. As I am in a different country and I need my phone badly.

Questions

2.3K

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Moving to Mexico Soon

Hello, I am planning on leaving the US and moving to Mexico for a minimum of 2 years in the late December of 2023. I currently have a contracted phone with 2 plans. I had recently changed from TMobile to ATT; and so, my two phone plans have only been paid 5/36 payments. By December, I'd still ha

Questions

23

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All of the sudden we no longer have coverage in our area

I have been a faithful  customer of AT&T for over 10 years. I have lived in the same house for over three years and have had great coverage. About a month ago we lost service in 3 to 5 mile radius around my home.  I have spoken to neighbors who are having the same issue.  After talking to the repres

Questions

111

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Watch line

I got a watch line without asking for it. I told the store rep it was for a gift and that I only wanted the watch without data. Now I am being charged every month. What recourse do I have. I saw it later on my receipt as a "promo" - does this mkae a difference - can I cancel promos?

Questions

40

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