Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (509)

Relevance
Selected Relevance
Switching to AT&T was the worst decision ever

I’m a single mom and on a tight budget. I went to my local at&t store to inquire about how much my monthly bill would be if I switched from T-Mobile. I explained I was currently paying $135 which seemed high for a plan with only 1 older iPhone on It. I was told that at&t could save me over $

Questions

910

8

0

Pole in my yard

There’s an AT&T pole in my front yard that has been broken in pieces for two years. We have tried to get this remedied, but with no success. Please advise next steps.

Questions

27

1

0

WARNING for International PLANS - Any one else deceived by ATT?

Is this a BAIT and SWITCH tactic? Sure feels like it! My daughter is studying abroad and after looking into several phone usage options and plans while she is away, including obtaining a new SIM card from the county she is living or purchasing a local phone there, we decided to purchase ATT intern

Questions

735

3

0

Billing for lines with no active use

I am so frustrated with this process. I call and call and I'm either passed off to someone who is busy trying to tell me something instead of listening to my concerns. Can someone help me understand why it's an issue to correct my ATT mobile account? Retired military vet carrying 5 lines of service

Questions

911

11

0

Existing customers pay $80.00 for the same thing (or far less) as new ones pay $35.00 for?

I live in an historic neighborhood; there is fiber to the box at the end of my block, and copper the rest of the way to my house. ATT is pushing VERY hard for us to switch to fiber.  I would have switched a while back (of course!), if I had a half day to sit home so they could install it. 

Questions

479

17

0

Do not sign up with door to door sales people! underhanded tactics are used to trap you into contracts!

I was offered a one time promotion by a door to door rep. A near free phone for switching to att, all i had to do was pay for sales tax. I was told and sold on something that did not exist. I was given a tv and cable contract sheet for a mobile wireless with the terms written on the sheet. Written o

Questions

982

1

0

Upgrade Charge and Activation

Of all the fees and charges we get slapped with to be able upgrade our phones why does ATT then hit you with an upgrade fee and activation? Particularly for long time customers. Its ridiculous.

Questions

863

11

0

Upgraded iPhone, Paid in Full and Signed 3-year Contract, Do not see the monthly credit on my bill

I recently bought a new iPhone. I did this in the Apple Store, and they said that if I signed a 3-year deal with AT&T (my provider for the last nearly 20 years), I would get an $800 device upgrade credit, which would appear monthly over the 3-year term. I just got my first bill post-upgrade,

Questions

897

10

0

ATT Uverse -- On Demand Skips, Freezes, Unusable

We have only one television set; for 10+ years, we've had U-Verse TV. A couple of years ago, we were given a new Arris VIP 2250 DVR. The DVR is wired to our AT&T U-verse Pace 5268AC Gateway Router. We also have AT&T Fiber Internet, which is super fast. It’s our understanding On-Demand p

Questions

405

1

0

Smart Circle Retailers scam

Smart Circle Retailers are scammers, however, AT&T is just as bad. If you read these comments, almost everyone has had the same exact problem, yet AT&T continues to use them to sell phones. It shows that there is a serious lack of integrity at AT&T, considering these almost identical po

Questions

853

3

20 year loyal customer ready to leave AT&T even if I have to pay $165 ETF.

TLDR: I'm done with AT&T.   After years of extremely slow mobile data speeds, I'm leaving AT&T, even if I have to pay the $165 ETF.  Should I try to have the ETF waived via arbitration?  Or do I pay it and take AT&T to small claims court? I have been with AT&T s

Questions

92

3

0

What is sddv

Please explain to me what sddv means. I know that it is just a code for billing. But what do the letters stand for? What is the acronym?

Questions

572

2

0

Closed

what a bunch of liars!

After 16 years I switched to AT&T - Jake at Walmart, a contractor for AT&T, got me to switchover....Trade your phones in for new ones- just bring your bill to AT&T with the old phones and they will cover the balance on your verizon phones- NOPE! So I spend HOURS on the phone just for th

Questions

1K

18

0

Fixed Wireless Internet Says I am in different locations?

Why does the internet think I am in Kentucky when I am no where near there? HELP!

Questions

344

12

0

Adding devices

I have my mobile plan through AT&T and recently got TV and internet, too. However, they are separate plans with separate bills. Would I save money if I bundled it all together on one bill? If so, how would I go about doing that?

Questions

44

1

0

Change phone plan without changing my phone number

Hi, I was at an AT&T store to switch my plan from pre-paid to a post-paid contract plan. One of the reps at the store informed me that my phone number must change as part of the switching process. I can't even quantify the amount of disruption that changing my phone number will cause. As rela

Questions

1K

4

0

Samsung galaxy Z flip4 display defect, not covered in warranty

As a heads up, this is not hating on the device. The device worked great minus the foldable LCD. Hello I am here to share my experience with a Samsung galaxy Z flip4. My device failed in warranty with a line of dead pixels across the center of the display. I even have a video where the device does

Questions

2.9K

6

Locked out of email for over a year…

locked out of email for over a year. AT&T continues to ignore my pleas for help. Now locked out of other websites and apps due to not being able to receive login codes.

Questions

7

0

0

Confused about eligibility for upgrade for iphone 6?

So I am on a family plan, and have had my iphone 4 for almost 3 1/2 years now. We were looking to upgrade to new iphone 6 but then my dad said that they make you pay for your phone now, but I think that is for at&t next. Anyways, we are looking in to it again and now at&t has said that we are not el

Questions

4K

5

0

0

Free iPhone 12 Trade in Process

I just placed an order for the new iPhone 12. I went to the store and explained to the AT&T rep that I wanted to take advantage of the trade in promotion to get a free iPhone 12 by trading in my iPhone X. She proceeded by asking me my personal info since I'm a new AT&T customer. Everything w

Questions

172

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.