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International Phone Usage

Hi, I just came to Korea and I plan on staying here until September 6, 2023. I don’t know what to do with my current plans and I’m concerned about any additional charges or the automatic charge for my regular phone bill, which I won’t be needing because this phone can’t get calls or use LTE data fo

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35

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AT&T Fiber plan dropping every night

Hi, I have an AT&T Fiber plan in South Florida and every day, like clockwork, I go from 500-700mps download and 500ish upload to...2mps download. Every (Edited per community guidelines) day starting at about 7pm and it continues throughout the rest of the night until after I fall asleep. I know it's

Questions

887

8

Change phone plan without changing my phone number

Hi, I was at an AT&T store to switch my plan from pre-paid to a post-paid contract plan. One of the reps at the store informed me that my phone number must change as part of the switching process. I can't even quantify the amount of disruption that changing my phone number will cause. As rela

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1.1K

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DO NOT TRUST PHONE ADVISORS

I posted a few months ago about the upgrade program with the 1000 trade in credits where after the new phone was bought and the contracted signed for the 1000 trade in and only given 130 and told when calling in and concerned that was the first 2.5 months credits, to bring told that was the whole tr

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55

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10 days my att internet been down

Dear AT&T,   Today it has been 10 days and still no internet service from AT&T(30104) All I want to do is watch my roku TV.  Today I figured out if I pay for mobile hot-spot data on my AT&T  pre-paid phone I can watch tv, but the only problem I have is I've already paid f

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76

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desperate need to speak with business district manager

we have had serious issues with our account. no one at business customer service can/ will fix it. i really need to speak with upper management. does anyone know the phone # I can call? Thank you in advance!!

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25

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Can I put a prepaid sim in a locked at&t phone?

My at&t contract is up but still have my phone, it's locked, can I get a prepaid at&t SIM card and use it even though it's locked?

Questions

4.6K

2

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NO ONE WILL GET BACK TO ME

I had a representative tell me that i was over sold on my business account. I was paying about $1000 for 1 fax line and 8 phone lines. PLUS internet. So the new rep Mika Morales, told me she would fix it and I would be paying about $700 total. So the techs came in, updated my equipment, and then I s

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67

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Who is responsible in AT&T for Customer Issues Resolutions?

UPDATE:Did get a call from an AT&T representative--and was offered a satisfactory solution.Will leave the post (vs. deleting), to be fair.I sent the letter below (my contact information was removed to post here) to AT&T on the 15th of December 2019.As of Dec 28, am still waiting on a reply.

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1K

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Billing for lines with no active use

I am so frustrated with this process. I call and call and I'm either passed off to someone who is busy trying to tell me something instead of listening to my concerns. Can someone help me understand why it's an issue to correct my ATT mobile account? Retired military vet carrying 5 lines of service

Questions

954

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The Loyalty Department does not adhere to the deals they offer to keep customers.

I am a post paid customer.  At the end of my contract I was planning to cancel my ATT services.  I was transferred to the "Loyalty Department" and offered a special deal including a discount on phones and no upgrade charges. I've contacted customer service over 4 times and was told I would be credit

Questions

467

7

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Unlimited Elite plan (current plan) vs. Unlimited Elite Plan (new plan option with a capitalized "P")

I currently have the Unlimited Elite® plan (lowercase "p"). On the "Enjoy 5g access" page in Wireless Support, I selected my address and then initiated the "Device Support" tool for my phone number.  (I have an iPhone 12 Pro (A2341).)  Once the tool completed a review of my device, my res

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33

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ATT broke they're own contract and charged me for it

So I have only had ATT for a month and am already feeling the horrible service.   I moved to a new apartment and ordered Uverse internet and cable. They came on time and installed it fine. But the TV wasn't working. So when I called the company, they said that I only ordered internet (not cable), ev

Questions

314

2

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d.s.l.

We have been with at&t for 21 years, we have been and are still currently stuck on the d.s.l. network... the neighbors across the road can have fiber, but we're told that it doesn't reach us. i'm seriously wondering if they are just trying to push us way and not be a customer with them or anythi

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102

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AT&T MOBILE SERVICE PRICING FRAUD

Over a year ago i had and "In Home Entertainment Agent" come to my home along with the DirectTV installer and asked if i would like to switch my mobile service to ATT. I chuckled and told him NO because ATT is outrageously over priced.  He asked questions and I answered them than IN WRITING he

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59

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WARNING for International PLANS - Any one else deceived by ATT?

Is this a BAIT and SWITCH tactic? Sure feels like it! My daughter is studying abroad and after looking into several phone usage options and plans while she is away, including obtaining a new SIM card from the county she is living or purchasing a local phone there, we decided to purchase ATT intern

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768

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Wireless Internet & phone service dropping service often

We have experienced on several occasions and more frequently as of late that we are dropping wireless internet service and wireless phone service is either 1 bar or no service. However, AT&T shows no outages in our area and no issues with our devices. We have gone up to 3 days with no service, t

Questions

31

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$24,000 bill!!!

ATT didn't add the international plan to my account despite my request, then proceeded to charge me for all data on our trip, $11,000. After many HOURS of phone calls and transfers they finally fixed the problem. Now my bill is $24,000+ because they are charging international fees while I am home. M

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192

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20 year loyal customer ready to leave AT&T even if I have to pay $165 ETF.

TLDR: I'm done with AT&T.   After years of extremely slow mobile data speeds, I'm leaving AT&T, even if I have to pay the $165 ETF.  Should I try to have the ETF waived via arbitration?  Or do I pay it and take AT&T to small claims court? I have been with AT&T s

Questions

109

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Does AT&T realize they are proving they don't care about customer loyalty?

Ok personally I have never liked AT&T, but when I married my wife she loved AT&T and wanted to continue using them so I agreed. We just moved to a new state and had AT&T (The only fiber optic internet provider for our area) install their internet in our home The technician that installe

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33

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