Even though I paid my phone in full. I checke the installment plan it says contract fulfilled. But when I try to put in a request to unlock device it says pay off your installment plan. I need to unlock my device ASAP. As I am in a different country and I need my phone badly.

I just placed an order for the new iPhone 12. I went to the store and explained to the AT&T rep that I wanted to take advantage of the trade in promotion to get a free iPhone 12 by trading in my iPhone X. She proceeded by asking me my personal info since I'm a new AT&T customer. Everything w

Can a refurbished iPhone be connected to my ATT contract? The other phone on the contract has a damaged screen and can’t be used.

Under my devices, currrently it has been displayed as iPhone 12 Pro Max for both the devices where as I have never opted 12 Pro Max and using iPhone 11. Where can I get this corrected please. Already checked nearest shop and they adviced to call customer service support since it is billing related.

I'm looking for a up grade on my cell phone and also a TV plan and getting on a monthly payment plan for my services

I cut the cord because my Uverse was going to increase $50 a month due to increases and promotions expireing. I decided to do direct tv streaming and was told when i had a streaming account set up i would keep my $20 internet promotion. They needed a direct tv streaming account number to migrate ac

I have been a loyal Uverse customer for many years, even spreading the word to all my friends and coworkers to get the service. However, I feel like the Customer Service rep I spoke to a few days ago lied to me on a couple of fronts, now that I'm looking online. Here's what happened: Rather than can

I added a 50gig plan to my hotspot about 4 days ago. Today when I tried to connect I get a message saying im out of data. Seriously. Maybe 12 hours of web surfing. No downloads no streaming and 50 gig in 4 days?  Not possible. Then I cannot get info on account because no where can I logon and

I would like to file a complaint with internet loyalty supervisor joshua id#[EDITED]. I was on the phone for 3hrs and 41min today starting at 0939 PST. He promised me a reimbursement of 1 year of wireless service that was billed at 38$/month at my old address which we disconnected almost 3 years ago

Definitely this phone was paid for in full and owner got upgraded phone and has had their svc for way more than two or 3 billing cycles why can't it be unlocked then??

There is an iPhone mini syncing with my account I do not own nor did I set up number sync with an iPhone 12 mini.  I want to know who’s phone it is, how it was linked to my account, why the “remove” option is unavailable for me to use to unsync this unknown device, what all personal informat

I never stopped or cancelled payment for $240. you sent me a notice saying I am past due. Your company is horrible. problems with you all for the last two years. please fix it. POOR CUSTOMER SERVICE, CAN'T WAIT TO LEAVE YOUR COMPANY. (Edited to remove personal information)

I already have a new phone and postpaid service with AT&T. When my 2 year contract is up, will I have to have another credit check to sign for another 2 years? What if I want to get a new phone every year, will I need another credit check?

I have been on chat for over an hour. The rep, Estefania refuses to answer my questions with anything other than a link to the FAQs page (sidenote: my questions aren't answered in FAQs). What number can I call to speak with someone that can answer real questions?

Last August an in home expert came to our home when we were being converted to fiber and sold us on switching from Verizon to ATT. Part of the sale was a $20 credit per month for trading in our phones.  The expert did not process our trade in correctly and no one can find the phones.  Per

Hello, I am planning on leaving the US and moving to Mexico for a minimum of 2 years in the late December of 2023. I currently have a contracted phone with 2 plans. I had recently changed from TMobile to ATT; and so, my two phone plans have only been paid 5/36 payments. By December, I'd still ha

Dears, I'm gonna make this short by using bullet points.I cancelled my 2 wireless numbers on contract (about 3 months) (I'm abroad and will be that way for a long long time).Waited for the final bill, which includes the early termination fees, and settled it.Applied for unlcoking both devices and go

So I am on a family plan, and have had my iphone 4 for almost 3 1/2 years now. We were looking to upgrade to new iphone 6 but then my dad said that they make you pay for your phone now, but I think that is for at&t next. Anyways, we are looking in to it again and now at&t has said that we are not el

I joined AT&T as a new customer back in August 2020 because I was told that I would receive a $1,000 credit for being a new customer and trading in my old iPhone XS Max in perfect condition. To receive the credit I needed to send in my old device using their prepaid shipping label, but when it a

I've been trying to order my girlfriend the new iphone 12 but the website and even the store i started my account at cant help me with it because my ssn was wrong and they cant fix in store. Plus the store wants me to pay full price for the phone tho I got my friest one for 400 down the day it came