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Not receiving supplies to send trade in

It’s been two months since I signed up. I got the supplies to send in one of my phones (the older one) but even after multiple calls have yet to receive anything to return the more expensive one. I’ve asked to speak to a manager and I get put on hold only to have my call disconnected. I think they a

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d.s.l.

We have been with at&t for 21 years, we have been and are still currently stuck on the d.s.l. network... the neighbors across the road can have fiber, but we're told that it doesn't reach us. i'm seriously wondering if they are just trying to push us way and not be a customer with them or anythi

Questions

91

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FedEx lost package in the warehouse.

On August 18th I've purchased Samsung s6 plus with 2 other items, and chose to port one of my family members to my Family plan. My order supposed to arrive between August 21 and 25th, per tracking number my order is located in FedEx's warehouse about 350 miles away. When I contacted FedEx they told

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580

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Horrible AT&T Driver backs up traffic while playing on his phone.

You have a sticker on the back of your company cars that says, "It Can Wait. Eyes on the road, not your phone." Meanwhile your driver is screwing around on his phone so much he's swerving and stopping at green lights. Not a light that was red and we were sitting there and it turned green. It was a g

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65

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Representative set up my account incorrectly

I have had the ATT Home Internet Fiber plan (300 Mbps) since May of 2022. I saw the current promotional offer of a 25% discount on ulimited wireless plans for current ATT fiber customers setting up new wireless lines, plus an additional $200 in bill credits per line ($10/mo for 20 months) when you b

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38

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Long term California customer of AT&T mobile and home bundle - account cancelled today - Ive had a COVID hardship

I was told CA was protected it would stay - turned off today Due to business shutdown during COVID I, like many were laid off of work. Found a few jobs off and on but Ive been drowning this whole pandemic. Lots of local and government assistance available and I have pending applications that wou

Questions

135

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Closed

Deceptive and horrible trade in promotions

I traded in a perfectly fine s9 under the trade in any year any condition promotion. I was content with paying 73 dollars a month for unlimited and I was never going to finance a phone or pay for the insurance again.    But having to get some questions answered in the store I was told of

Questions

315

6

When does Trade-in recieves?

I have switched to ATT from T-Mobile. I thought 5G coverage would be better. I have not noticed any difference yet.  Also, I traded my iPhone X for the worth of $350 as it is $700 if I fix the cracks on the screen. I saw this deal on my side of the account but when I visit different locati

Questions

84

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Contract Concern - Multiple Agents Lied

On July 8, 2019 I chatted with Zaldy via the AT&T website (Reference Number: (edited per community guidelines) | Date/Time: 2019-07-08 at 13:28:17). During that chat, I worked with Zaldy to determine if I could have AT&T Internet only with no contract based on a specific speed offer I found online.

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59

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AT&T Billing Deception

I have recently accepted an offer from AT&T that would decrease my monthly bill.  Instead, it has increased my bill by $100 per month.  No one at AT&T cares, just countless hours discussing it with lower ranking employees.  I will have to file a (Edited per community guidelines).  Can anyone please

Questions

155

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Wireless Internet & phone service dropping service often

We have experienced on several occasions and more frequently as of late that we are dropping wireless internet service and wireless phone service is either 1 bar or no service. However, AT&T shows no outages in our area and no issues with our devices. We have gone up to 3 days with no service, t

Questions

27

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DO NOT TRUST PHONE ADVISORS

I posted a few months ago about the upgrade program with the 1000 trade in credits where after the new phone was bought and the contracted signed for the 1000 trade in and only given 130 and told when calling in and concerned that was the first 2.5 months credits, to bring told that was the whole tr

Questions

49

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Identity. Fraud. Data Security. Contract.

AT&T contract states they will not keep our data safe. I did not read the contract See below. Get out while you can or read the fraud forums before doing business with AT&T. It is likely a timely  resolution will be quite challenging if your AT&T account is ever compromised.&nbs

Questions

44

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ATT MANAGER WANTED ME TO WRITE A COLD CHECK

I transferred my phone service to ATT in August 2023. When I got off the phone I was to pay $184 for 3 lines and internet, one bill, paid on the 9th of every month. That was the whole point for switching...to have one bill. Since then I have spent over 34 hours on the phone because my internet is se

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49

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Promotions Department blatantly LIE to secure sale. SCAMMERS

Earlier this year, I saw a promotion on the ATT website saying you could get a free iPhone XS, if you added a new line. I called to inquire about this and was transferred to the promotions department, where I spoke to some lady with an Indian accent named "Rose" or some similar fake name. I asked if

Questions

180

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NO ONE WILL GET BACK TO ME

I had a representative tell me that i was over sold on my business account. I was paying about $1000 for 1 fax line and 8 phone lines. PLUS internet. So the new rep Mika Morales, told me she would fix it and I would be paying about $700 total. So the techs came in, updated my equipment, and then I s

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60

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Complaint about wireless

What is the best phone number to call to file a complaint? The loyalty and retention people are the problem and a very expensive one (wireless).  I've done everything for months (MONTHS) to resolve my issues and get reimbursed for a return, for your wireless service not working, for your peopl

Questions

58

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Pre paid card PIN number not visible on new card

Prepaid card I just bought at Walgreens is damaged the PIN number is not visible how do I get either a way to use or a refund

Questions

31

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AT&T has not fixed our nternet in over 19 days

We had a strong storm go through our area, it did cause a few lines to go down n the area. HOWEVER, there has been only 2 sightings of AT&T technicians in the last 19 days. they are dragging their (Edited per community guidelines)s to get out to our area and fix the lines. I have called 6 tim

Questions

62

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Can I put a prepaid sim in a locked at&t phone?

My at&t contract is up but still have my phone, it's locked, can I get a prepaid at&t SIM card and use it even though it's locked?

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