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Traded Iphone

I traded in my iPhone X for the new 12Max. It has been 3 billing cycles and no credit for the phone yet. Called and was on hold over 15 minutes. Used their box and label, seems like an issue with AT&T. HOW DO I GET MY MONEY

Questions

45

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Unlimited Elite plan (current plan) vs. Unlimited Elite Plan (new plan option with a capitalized "P")

I currently have the Unlimited Elite® plan (lowercase "p"). On the "Enjoy 5g access" page in Wireless Support, I selected my address and then initiated the "Device Support" tool for my phone number.  (I have an iPhone 12 Pro (A2341).)  Once the tool completed a review of my device, my res

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31

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Upgraded two lines on my account and had to pay a lot upfront for only one

I upgraded my phone to the new iPhone and did not have to pay off the amount left on my old device. I did the same thing for my daughter's phone which we bought at the exact same time and I had to pay the leftover balance of her phone. We have the exact same plan and add ons.

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15

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International Phone Usage

Hi, I just came to Korea and I plan on staying here until September 6, 2023. I don’t know what to do with my current plans and I’m concerned about any additional charges or the automatic charge for my regular phone bill, which I won’t be needing because this phone can’t get calls or use LTE data fo

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30

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desperate need to speak with business district manager

we have had serious issues with our account. no one at business customer service can/ will fix it. i really need to speak with upper management. does anyone know the phone # I can call? Thank you in advance!!

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22

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AWFUL customer service

I have been with AT&T for many many years. I started off their cell phone service, brought on three members of my family to my phone plan, got cable and internet with them. I was fairly happy with the actual service, however have never been impressed with their customer service. I have always fo

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52

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Does AT&T realize they are proving they don't care about customer loyalty?

Ok personally I have never liked AT&T, but when I married my wife she loved AT&T and wanted to continue using them so I agreed. We just moved to a new state and had AT&T (The only fiber optic internet provider for our area) install their internet in our home The technician that installe

Questions

28

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Bad customer service

Salesman gave me the wrong phone I didn’t realize it until I made it home. I realized the quote didn’t match up with my phones and pricing each month. Now I need to bring back my iPhone 15 pro max to get the original phone quoted for iPhone 15 pro. Plus he kept messing up on the account while settin

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13

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Never received any shipping materials to send in my phone?

When i became a new customer I was sent a new phone that was supposed to be for free. I was told it would take 2-3 months for the credits to start on my account. I never received any shipping materials from att to send in my trade in nor did att ever ask me about it when i called them 4-5 times duri

Questions

77

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Unable to Install McAfee Security Suite

Hello, I still get this when I try to download the security suite. I only have 12 days left on my free trial. What are you going to do to FIX IT. I have called and chatted online multiple times.  I've been told: 1.  AT&T and McAfee are negotiating contract and

Questions

68

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AT&T did not offer the deal promised by the customer retention team

Hi All, Called customer retention and discussed cancelling service.  The service rep promised the following deal: 15gb rollover data - $100ipad (no contract) - $10iphone (no contract) - $15basic phone (no contract) -$15iphone (contract) - $25iphone (contract) - $25 This was on 3/19/2015.  I was exci

Questions

379

2

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Will I be credited back for charges relating to phones that were supposed to be "free"

Hello @ATTHelp I've just received my second wireless bill and I see that my phone cresits have not yet been applied. I'm being billed about $75 dollars for the phones that are supposed to be "free". I saw that it may take up to two billing cycles for the credits to be applied, which I have no proble

Questions

30

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Newgistics return taking forever

Hello, I have returned my device using label I received from AT&T customer service and it is stuck for almost 3weeks now in a USPS location. Due to this i'm being charged for monthly installment payments without the device in use and neither am I eligible to upgrade my device to a different o

Questions

86

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Puk number changing

My passcodes n passwords to Apple ID n Emails changing on me a lot lately ever since I only one device and one account for so long. Usually my phones breaking I lose them and then I get locked out my emails and passwords but I noticed now I get locked out my phone my Apple 14 Pro Max. I remember bac

Questions

15

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ATT broke they're own contract and charged me for it

So I have only had ATT for a month and am already feeling the horrible service.   I moved to a new apartment and ordered Uverse internet and cable. They came on time and installed it fine. But the TV wasn't working. So when I called the company, they said that I only ordered internet (not cable), ev

Questions

311

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Closed

Changed phone number robbed me of value of my old paid off device Start charging for The phone I supposedly traded in for

I was told that I would get $800 for my device for brand new device If I were trade it in. I was told I was given a 100% credit for it then they started charging me installments 36 to be exact and then try to tell me. Because I changed my phone number that I no longer qualified. For the promotion h

Questions

29

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Att customer service rep

I have been with ATT for years. During that tile I have spoken to countless representatives, supervisors, and managers. I was a little “tense” this morning when I called. To tell you the truth, I was going to cancel my service. Since November of 2021, I have been paying for services that I had not b

Questions

69

1

10 days my att internet been down

Dear AT&T,   Today it has been 10 days and still no internet service from AT&T(30104) All I want to do is watch my roku TV.  Today I figured out if I pay for mobile hot-spot data on my AT&T  pre-paid phone I can watch tv, but the only problem I have is I've already paid f

Questions

69

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Uverse TV Terms of Service

Does the AT&T Terms of Service of Uverse TV require AT&T to provide television service?  I cannot find that within the UverseATTTermsof Service.Though advertisements say that I should be able to watch and record up to four programs concurrently, there are times when I cannot even watch one.

Questions

236

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ip6 contract vs contract free

I just wanna know if at&t can soon release the contract free version of ip6? Apple suggests that ip6 will start at 199 with a two-year contract or 699 without a contract. However, the price of adding one smartphone into any at&t plan is $15 for a contract free device v.s. $40 for a contract device.

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