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Can i use a prepaid phone with my contract sim?

My contract phone is dying and i am not eligible for an upgrade and there were no budget phones in stock at my local ATT store. Can i go buy a prepaid ATT phone off the shelf at walmart/best buy and use that phone for my contract service?

Questions

1.3K

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Cancel prepaid plan while overseas

Hi, I was an international student in the US but left in March due to the COVID situation. However, since I left in quite a rush, I didn't manage to cancel my phone plan and didn't know then how long I would be out of the country (looking to be at least another year from now). Now, I'm unable to acc

Questions

278

1

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AT&T LIED TO ME AND SCAMMED ! they make you pay for their mistakes !

AT&T SCAMMED ME !!! On December 7th, 2023 my boyfriend and I walked in to our local at&t and decided to see what holidays deals they had. An At&t employee approached us and began to explain to us the trade in for credits deal they had going on. My boyfriend had a Samsung s21 phone and wa

Questions

324

13

Completely Fake Gaslight Forum

This forum is clearly to cover up At&t crimes. It is obvious to anyone that has a real issue with At&t. They post fake DM's to make an appearance of helping. No one follows up. I am sure that this post will be responded to by at least three "non-employees" defending this junk At&t echo c

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59

10

Technicians do not show up to their appointments

My internet has not worked since a storm came through a week ago. I made an appointment for a technician to come out to my house after all the troubleshooting was done to determine there was not fix I could do on my end and there was no service issues. Earliest appointment was Friday. The technician

Questions

928

3

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Sales rep LIED to me about rates

I had two door to door sales reps show up, uninvited, on my doorstep and talked to me about switching to AT&T. Joseph volunteered that unlike Time Warner, my rates would not increase every year and I specifically asked him to clarify if that meant the rate wouldn't go up after some sort of trial

Questions

206

6

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AT&T Sales Reps ARE LIARS who can sleep knowing they screwed over someone for their sale, AND NO ONE CAN HELP THERE, NOW I AM SCREWED....

Short story long, I was approached by door rep, advs I currently pay about $475 for 4 phones, internet & cable.... Rep is shocked and says that is crazy high and quotes Cable $110 and internet $85.31, we will call it $200....... promised gift cards for the switch (Transaction 1). Phone guy shows

Questions

254

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Upgrading a M1 nighthawk to a M6 Pro, But the system wont let me. Please Advise!

I have a ATT Unlimited Plus Grandfather plan. Under that Plan, AT&T explicitly granted it 5g and 5g+ per their press release HERE. I have two M1 Nighthawks on my account both on the grandfathered plan and with unlimited data. Recently ATT has released their Nighthawk M6 Pro. However, I am unable

Questions

1.1K

4

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Sam's Club ATT Scams

I feel like an a(Edited per community guidelines)olute fool! No one told me I was dealing with a third party scammer at Sam's Club. I trusted that I was dealing with ATT. I was told my bill would be around $180.00 per month and that my phones were free. (Edited per community guidelines)! My bill is

Questions

2.3K

21

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Why does at&t suck so much?

Your customer service absolutely (Edited per community guidelines), only Verizon's is worst. You couldn't get 4g to work properly, now you have 5g that is a complete cluster (Edited per community guidelines). 5g pretty much makes my phone useless. Places where I used to have almost perfect 4g lte si

Questions

4.4K

12

AT&T KEEPS CHARGING ME $100s FOR WHATSAPP CALLS

This is the fourth time that I have received a notification that my AT&T account is being billed over 100 dollars for making international calls. This is outrageous for two reasons. I don't make international calls. I have international calls barring on in case AT&T ever thought I was trying to make

Questions

17.2K

24

AT&T subcontracted a company to install underground Fiber Optic Cables near my property and they damaged my property

AT&T subcontracted a company to install fiber optic underground in my neighborhood the contractors use a conduit to push the fiber optics cables through the dirt which their negligence caused them to go 8 ft under the ground instead of just a couple feet as they were supposed to and hit my main

Questions

185

1

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Prepaid to Contract

I got a prepaid AT&T cell phone in November of last year and it's already messing up. We decided not to get the insurance/warranty on it. And I was wondering if I could change my plan from prepaid (that's on my husband's account) to a contract plan? That way I can get a new and better phone.

Questions

198

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Being billed for no services and canceled plan

I was originally going to chose At&t for my internet and cable, however, they cant provide internet in my location and I would have to go through a third party with them. I didnt like that idea so I cancelled the plan before any installation was done by any at&t tech at my house. A month later I rec

Questions

257

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ATT Fiber is near my home, but the only way to get service is through ATT business for $thousands/month. I JUST WANT BASIC SERVICE PLEASE

Why can't I figure out the right department/people to talk to. All I want is for ATT to bring the fiber to my home, it's so close. It's literally 200ft from the house on telephone poles. I'm 100% willing to pay for the install costs, up to like $5000, but I can't afford to pay or thousands for th

Questions

72

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Loss of Service for 18 days. Today the contractor broke my line and left!

Dear Customer Service, I am writing to report a persistent loss of service that has been occurring intermittently over the past 18 days. The service has been going in and out, making it difficult to work and causing disruptions in my daily routine. To make matters worse, an AT&T contractor

Questions

31

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AT&T MOBILE SERVICE PRICING FRAUD

Over a year ago i had and "In Home Entertainment Agent" come to my home along with the DirectTV installer and asked if i would like to switch my mobile service to ATT. I chuckled and told him NO because ATT is outrageously over priced.  He asked questions and I answered them than IN WRITING he

Questions

55

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unappreciated loyalty and being ripped off

Why am I as a loyal customer for over 20 years having to pay for the iphone 11 yet as soon as I placed my order a promo pops up saying new customers get it for FREE?! These new customers constantly switch back and forth getting free phones so where is my appreciation for spending thousands, maybe 10

Questions

47

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Is there a fee for closing out an account that was renewed within the year? What would be the charge amount?

Due to a change in management of an apartment building, I'll unfortunately be needing to close out an AT&T account, due to the different service needs that come along with new management of a property. I was told that since we renewed the account less than a year ago, there will be a fee for clo

Questions

55

4

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Traded Iphone

I traded in my iPhone X for the new 12Max. It has been 3 billing cycles and no credit for the phone yet. Called and was on hold over 15 minutes. Used their box and label, seems like an issue with AT&T. HOW DO I GET MY MONEY

Questions

45

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