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AT&T is CORRUPT. I want JUSTICE!

I want JUSTICE!!! You will never get any satisfaction from AT&T. I was a customer with them from 2009 to 2019. They illegally merged my U-verse I had at the time with my cellular and they did it to thousands of other people I saw online. I have researched this in depth! I spent over three months

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126

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Rich folk v. Common folk

Is there a reason, aside from the rich people are, is getting fiber put in though the area is not very populated. On one side of the street you have a gated community and on the other side of the street is, not much of anything. Whereas several people in my community have been stuck with glitchy int

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61

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AT&T lies to its customers , it's a total scam.

I have the worst experience with AT&T, I sent 3 almost new phones to do trade in and after waiting more than 3 months they told me that they had already received them, so now they tell me that they never received them since they were sent to the wrong warehouse, They stole my phones and lied to my f

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253

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Help with Issue, how do I escalate to someone at the Corporate Level?

In January if 2020 I went to a local Authorized user AT&T store to buy the Iphone 11 Pro and turn in my Iphone 7 for a $300 credit. Almost a year later I still don't have my credit. I have been into the store every month since to resolve this issue. The manager has given me the two possible trac

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188

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iPhone returned yet mysteriously still being charged

Returned phone- which came w upgraded service- cancelled and returned immediately after no one at AT&T could tell me what charges were- this was over a month ago- still getting hit w 350 phone bill?! No one at AT&T can help- they say it can take months to process the phone return which they

Questions

69

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Problems at cancelling prepaid contract (auto-pay) from Germany

I can not quit my prepaid contract from germany, because if I am using the US sim card it is only available for emergency calls. But I need to get the 4-digit code for my temporary password. Otherwise I can not log in and quit my contract.Thanks for your help.Warm regards from Germany.

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43

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Where can I find the SLA (Guaranteed Uptime) for AT&T Fiber?

I'm looking for a link to the fine print on the guaranteed uptime (Service Level Agreement) for AT&T Fiber.Where can I find it?  Thanks in advance!

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760

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Data in Canada

So I have been using my AT&T unlimited Prepaid account in Canada for over two years and I have had no problems. Two weeks ago I went back to the U.S. and came back to Canada. I was using ROGERS in Canada prior to going to the U.S. After I came back I was switched into Bell. Now I just got this m

Questions

458

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Closed

AT&T Trade-In Scam

AT&T advertised a $1000 credit towards a new phone with the trade-in of my existing phone. Their online Trade-In tracker stated they received the phone on October 20th. After not receiving any credits on my bill for the months of November or December I contacted AT&T to see why I was not rec

Questions

1.6K

5

ATT charging an extra 6.01 and how I got my money back

Yesterday 6/1/23 I called to remove my watch from my plan. They sent me an updated copy of my new bill plan. I glanced it over and saw on one of my 4 lines I was being charged the extra protect advantage support of 6.01. I decided to go and read all policy changes and I found that as of Feb 24 2022

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134

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Retention Department please contact me

Angry User AT&T Cell Phone and Services Summary 09/26/2022 In March of 2021 my girlfriend needed a new cell provider and phone. Her provider had lost control of her account and she was unable to administer her account or to get messages. Since I was already an AT&T customer I chose to add

Questions

1K

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Can i use a prepaid phone with my contract sim?

My contract phone is dying and i am not eligible for an upgrade and there were no budget phones in stock at my local ATT store. Can i go buy a prepaid ATT phone off the shelf at walmart/best buy and use that phone for my contract service?

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1.3K

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Installation appointment rescheduled 3 times. Weeks between each one of the appointments, are you kidding me????

I have been waiting over a month to get the service, it was a long wait for the first install appointment, but it's been a bad year so I was patient and waited, I had the appointment 2 days ago, they rescheduled for today and now they are saying they can do it on January 28th !! Are you kidding me

Questions

82

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Give new iPhone under contract to a friend already with ATT?

Here is a question I haven't been able to find an answer for and was hoping someone can shed light on.   I have a decent iPhone 7 plus that is still going strong that is paid off. I'm happy with it and I'm eligible for an upgrade under an installment plan.  However, I have a close friend who is also

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531

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Completely Fake Gaslight Forum

This forum is clearly to cover up At&t crimes. It is obvious to anyone that has a real issue with At&t. They post fake DM's to make an appearance of helping. No one follows up. I am sure that this post will be responded to by at least three "non-employees" defending this junk At&t echo c

Questions

67

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I am beyond frustrated with ATT and their in home specialist

I switched to ATT June 2022 from t-mobile. I used a “in home specialist “ to set up account etc. At the time the promo was trade any Samsung get the S22 pro FOR FREE. I traded a S-10 note in perfect condition and was told I got the promo. I also traded my IPhone 12 Pro Max in perfect condition to re

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102

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At&t stole $785.69 from me

I have been without a cell phone for over 2 weeks now... after shopping around, I decided to take the plunge with At&t and I knew I wanted the Apple iPhone 13. I selected my phone, plan, accessories, did the credit check, agreed to terms of service, all that, now comes down to pay and it says I owe

Questions

246

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AT&T TV & Internet - Deception Plans

Moved From Alexandria VA one year ago and signed up for AT&T TV and Internet. Special promotion $89.99 two year contract, two year guaranteed price. * Can us Smart TV on one unit without renting box - Incorrect! Must have a specific smart TV. * Self Install Kit - Technician was out 2 days an

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62

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Why is AT&T capping my hotspot

Since recently I am stuck with a puny 10gb limit. I live about 15 miles away from any real town. I had (up until now) very fast internet which I was using for games, and my work, and I also was doing some stuff in the cyber security field. As of now I have slow internet and after going over the 10 g

Questions

960

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Can I have postpay and prepay lines at the same time?

I want to add an LTE watch to our account but currently all of the lines are prepay. Can I add a postpay line to the bundle and leave everything else prepay? Additionally, can the watch be added to an existing account alone or does it need to be tied to a smartphone with the same number? Thanks

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