Hello, I have returned my device using label I received from AT&T customer service and it is stuck for almost 3weeks now in a USPS location. Due to this i'm being charged for monthly installment payments without the device in use and neither am I eligible to upgrade my device to a different o

Earlier this year, I saw a promotion on the ATT website saying you could get a free iPhone XS, if you added a new line. I called to inquire about this and was transferred to the promotions department, where I spoke to some lady with an Indian accent named "Rose" or some similar fake name. I asked if

I got a prepaid AT&T cell phone in November of last year and it's already messing up. We decided not to get the insurance/warranty on it. And I was wondering if I could change my plan from prepaid (that's on my husband's account) to a contract plan? That way I can get a new and better phone.

I have my mobile plan through AT&T and recently got TV and internet, too. However, they are separate plans with separate bills. Would I save money if I bundled it all together on one bill? If so, how would I go about doing that?

When i became a new customer I was sent a new phone that was supposed to be for free. I was told it would take 2-3 months for the credits to start on my account. I never received any shipping materials from att to send in my trade in nor did att ever ask me about it when i called them 4-5 times duri

Does the AT&T Terms of Service of Uverse TV require AT&T to provide television service?  I cannot find that within the UverseATTTermsof Service.Though advertisements say that I should be able to watch and record up to four programs concurrently, there are times when I cannot even watch one.

AT&T contract states they will not keep our data safe. I did not read the contract See below. Get out while you can or read the fraud forums before doing business with AT&T. It is likely a timely  resolution will be quite challenging if your AT&T account is ever compromised.&nbs

I just wanna know if at&t can soon release the contract free version of ip6? Apple suggests that ip6 will start at 199 with a two-year contract or 699 without a contract. However, the price of adding one smartphone into any at&t plan is $15 for a contract free device v.s. $40 for a contract device.

Over a year ago i had and "In Home Entertainment Agent" come to my home along with the DirectTV installer and asked if i would like to switch my mobile service to ATT. I chuckled and told him NO because ATT is outrageously over priced.  He asked questions and I answered them than IN WRITING he

Hi All, Called customer retention and discussed cancelling service.  The service rep promised the following deal: 15gb rollover data - $100ipad (no contract) - $10iphone (no contract) - $15basic phone (no contract) -$15iphone (contract) - $25iphone (contract) - $25 This was on 3/19/2015.  I was exci

we have had serious issues with our account. no one at business customer service can/ will fix it. i really need to speak with upper management. does anyone know the phone # I can call? Thank you in advance!!

Hi, I just came to Korea and I plan on staying here until September 6, 2023. I don’t know what to do with my current plans and I’m concerned about any additional charges or the automatic charge for my regular phone bill, which I won’t be needing because this phone can’t get calls or use LTE data fo

I have had the ATT Home Internet Fiber plan (300 Mbps) since May of 2022. I saw the current promotional offer of a 25% discount on ulimited wireless plans for current ATT fiber customers setting up new wireless lines, plus an additional $200 in bill credits per line ($10/mo for 20 months) when you b

All I wanted was a contract reversal... instead I received a total of about 12 hours talking to 13 different "customer service" agents with no resolution. But hey, I get to keep my old iPhone with a brand new 12 month AT&T Next contract! Talk about getting the "next'" phone. Let me give you a breakd

On August 18th I've purchased Samsung s6 plus with 2 other items, and chose to port one of my family members to my Family plan. My order supposed to arrive between August 21 and 25th, per tracking number my order is located in FedEx's warehouse about 350 miles away. When I contacted FedEx they told

I was told CA was protected it would stay - turned off today Due to business shutdown during COVID I, like many were laid off of work. Found a few jobs off and on but Ive been drowning this whole pandemic. Lots of local and government assistance available and I have pending applications that wou

It’s been two months since I signed up. I got the supplies to send in one of my phones (the older one) but even after multiple calls have yet to receive anything to return the more expensive one. I’ve asked to speak to a manager and I get put on hold only to have my call disconnected. I think they a

I'm currently on hold for 30 minutes trying to get back to the office of the president because I had to file with FCC, but I've lost what little hope I had that this might be resolved. Short version is someone I know, never met and not friends with, was "down and out" and and needed a phone line. I

I have switched to ATT from T-Mobile. I thought 5G coverage would be better. I have not noticed any difference yet.  Also, I traded my iPhone X for the worth of $350 as it is $700 if I fix the cracks on the screen. I saw this deal on my side of the account but when I visit different locati

What is the best phone number to call to file a complaint? The loyalty and retention people are the problem and a very expensive one (wireless).  I've done everything for months (MONTHS) to resolve my issues and get reimbursed for a return, for your wireless service not working, for your peopl