I have a problem that I have never encountered, nor expected from AT&T, after being a loyal customer of over 15 years. A little over a year ago, I was diagnosed with severe ADHD and written a prescription that was nothing short of being a total life changing experience. A few months later, I met

Yesterday 6/1/23 I called to remove my watch from my plan. They sent me an updated copy of my new bill plan. I glanced it over and saw on one of my 4 lines I was being charged the extra protect advantage support of 6.01. I decided to go and read all policy changes and I found that as of Feb 24 2022

Short story long, I was approached by door rep, advs I currently pay about $475 for 4 phones, internet & cable.... Rep is shocked and says that is crazy high and quotes Cable $110 and internet $85.31, we will call it $200....... promised gift cards for the switch (Transaction 1). Phone guy shows

Since recently I am stuck with a puny 10gb limit. I live about 15 miles away from any real town. I had (up until now) very fast internet which I was using for games, and my work, and I also was doing some stuff in the cyber security field. As of now I have slow internet and after going over the 10 g

I currently have an iPhone 5 and I want to upgrade to the 6. My contract ends on 7/26/2015. Is there anyway I can upgrade before that date without paying a fee? I mean do I really have to wait to that exact date...

I called At&t to become a new customer. I was told my brand new $1200 tablet with the best plan, would have unlimited calling text and not slowed Internet. On top of this it would have 50 gigs of mobile hotspot. I agreed and they sent it out. I couldn't see my new plans details because At&t

Hi, I was an international student in the US but left in March due to the COVID situation. However, since I left in quite a rush, I didn't manage to cancel my phone plan and didn't know then how long I would be out of the country (looking to be at least another year from now). Now, I'm unable to acc

AT&T subcontracted a company to install fiber optic underground in my neighborhood the contractors use a conduit to push the fiber optics cables through the dirt which their negligence caused them to go 8 ft under the ground instead of just a couple feet as they were supposed to and hit my main

I feel like an a(Edited per community guidelines)olute fool! No one told me I was dealing with a third party scammer at Sam's Club. I trusted that I was dealing with ATT. I was told my bill would be around $180.00 per month and that my phones were free. (Edited per community guidelines)! My bill is

Has anyone else have there trade in stolen and no one seems to help it’s been a year of this and me paying for phones that I shouldn’t be paying on anymore

Hello! Alright, so my current 2-year commitment ends September 16th. However, my old Galaxy s3 has stopped working and has not worked for about a month now. When it first happend I spoke with both an onine rep as well as a person in an AT&T store. They said that as long as I waited till September 1s

We cannot complete your request for the following reason:You have not completed your service agreement. You are under contract and must complete the contract period before your device can be unlocked. I haven't had a contract for years but yet, these people think I do. I checked my account just now

I currently do not have a contract on my AT&T Family plan. I have had my currently plan for a long time and the newer plans are a bit cheaper.By going thru the change plan option on the website, will it result in any kind of contract terms as there is no mention about it on the site.

Here is a question I haven't been able to find an answer for and was hoping someone can shed light on.   I have a decent iPhone 7 plus that is still going strong that is paid off. I'm happy with it and I'm eligible for an upgrade under an installment plan.  However, I have a close friend who is also

I have the worst experience with AT&T, I sent 3 almost new phones to do trade in and after waiting more than 3 months they told me that they had already received them, so now they tell me that they never received them since they were sent to the wrong warehouse, They stole my phones and lied to my f

In January if 2020 I went to a local Authorized user AT&T store to buy the Iphone 11 Pro and turn in my Iphone 7 for a $300 credit. Almost a year later I still don't have my credit. I have been into the store every month since to resolve this issue. The manager has given me the two possible trac

Your customer service absolutely (Edited per community guidelines), only Verizon's is worst. You couldn't get 4g to work properly, now you have 5g that is a complete cluster (Edited per community guidelines). 5g pretty much makes my phone useless. Places where I used to have almost perfect 4g lte si

I can't even get beyond the billing address section because your system insists that it doesn't "recognize my unit number", and I can't use a PO box. So what? Just because the incompetent USPS doesn't deliver to my address Im not allowed to function as a member of society? Guess I'll stick with the

In January 2023, had in home wireless associate provide quote for 3 phones. After several quotes, we agreed to an Iphone, Samsung S22+ and a Samsung S22 Ultra.  We signed up for AARP because there was a discount, also have internet / TV so we received a discount.  Then we traded our old p

This forum is clearly to cover up At&t crimes. It is obvious to anyone that has a real issue with At&t. They post fake DM's to make an appearance of helping. No one follows up. I am sure that this post will be responded to by at least three "non-employees" defending this junk At&t echo c