So I have been using my AT&T unlimited Prepaid account in Canada for over two years and I have had no problems. Two weeks ago I went back to the U.S. and came back to Canada. I was using ROGERS in Canada prior to going to the U.S. After I came back I was switched into Bell. Now I just got this m

Hello! Alright, so my current 2-year commitment ends September 16th. However, my old Galaxy s3 has stopped working and has not worked for about a month now. When it first happend I spoke with both an onine rep as well as a person in an AT&T store. They said that as long as I waited till September 1s

We cannot complete your request for the following reason:You have not completed your service agreement. You are under contract and must complete the contract period before your device can be unlocked. I haven't had a contract for years but yet, these people think I do. I checked my account just now

I currently do not have a contract on my AT&T Family plan. I have had my currently plan for a long time and the newer plans are a bit cheaper.By going thru the change plan option on the website, will it result in any kind of contract terms as there is no mention about it on the site.

I have the worst experience with AT&T, I sent 3 almost new phones to do trade in and after waiting more than 3 months they told me that they had already received them, so now they tell me that they never received them since they were sent to the wrong warehouse, They stole my phones and lied to my f

I recently was forced to update my device. After my phone restarted I was given a series of items that I could opt in or out.   The last item was to allow automatic updates from Google, Samsung, and ATT giving them permission to automatically update and install apps on mobile data or wifi

I called At&t to become a new customer. I was told my brand new $1200 tablet with the best plan, would have unlimited calling text and not slowed Internet. On top of this it would have 50 gigs of mobile hotspot. I agreed and they sent it out. I couldn't see my new plans details because At&t

I have been an AT&T customer since 2008. Last year, AT&T advertised an iPhone XS upgrade for $300, so i traded in my iPhone 6s.  I sent in the trade-in the same day i received the new device.  The trade-in department confirmed receiving the device but they had registered it under

Yesterday 6/1/23 I called to remove my watch from my plan. They sent me an updated copy of my new bill plan. I glanced it over and saw on one of my 4 lines I was being charged the extra protect advantage support of 6.01. I decided to go and read all policy changes and I found that as of Feb 24 2022

I upgraded my line with a new device in Bestbuy on Aug 8th, 2022, and activated it and on Aug 11th, 2022 I returned the device in BestBuy. But on my ATT account still, the installment plan is shown. In Sept when I contacted the ATT customer they made and requested and gave credit for the install

Hello and thank you for providing this forum. I recently purchased an iPhone 13 Pro for full price--even though I have been an AT&T customer for decades and I am supposedly eligible for an upgrade. No price break! The in-store rep said some people buy a good used phone for $100-$200 just to trad

I left my current provider to go to AT&T in June of this year. My issue with my provider was I was paying too much at $210 a month for 2 phones. I went to the AT&T store I traded in 3 Samsung Galaxy phones was told that I would pay nothing a month for the iPhone 13 and that I would be down

Has anyone else have there trade in stolen and no one seems to help it’s been a year of this and me paying for phones that I shouldn’t be paying on anymore

In January 2023, had in home wireless associate provide quote for 3 phones. After several quotes, we agreed to an Iphone, Samsung S22+ and a Samsung S22 Ultra.  We signed up for AARP because there was a discount, also have internet / TV so we received a discount.  Then we traded our old p

This forum is clearly to cover up At&t crimes. It is obvious to anyone that has a real issue with At&t. They post fake DM's to make an appearance of helping. No one follows up. I am sure that this post will be responded to by at least three "non-employees" defending this junk At&t echo c

I can't even get beyond the billing address section because your system insists that it doesn't "recognize my unit number", and I can't use a PO box. So what? Just because the incompetent USPS doesn't deliver to my address Im not allowed to function as a member of society? Guess I'll stick with the

I'm looking for a link to the fine print on the guaranteed uptime (Service Level Agreement) for AT&T Fiber.Where can I find it?  Thanks in advance!

I have a problem that I have never encountered, nor expected from AT&T, after being a loyal customer of over 15 years. A little over a year ago, I was diagnosed with severe ADHD and written a prescription that was nothing short of being a total life changing experience. A few months later, I met

In January if 2020 I went to a local Authorized user AT&T store to buy the Iphone 11 Pro and turn in my Iphone 7 for a $300 credit. Almost a year later I still don't have my credit. I have been into the store every month since to resolve this issue. The manager has given me the two possible trac

My contract phone is dying and i am not eligible for an upgrade and there were no budget phones in stock at my local ATT store. Can i go buy a prepaid ATT phone off the shelf at walmart/best buy and use that phone for my contract service?