I currently have the Unlimited Elite® plan (lowercase "p"). On the "Enjoy 5g access" page in Wireless Support, I selected my address and then initiated the "Device Support" tool for my phone number.  (I have an iPhone 12 Pro (A2341).)  Once the tool completed a review of my device, my res

I am a post paid customer.  At the end of my contract I was planning to cancel my ATT services.  I was transferred to the "Loyalty Department" and offered a special deal including a discount on phones and no upgrade charges. I've contacted customer service over 4 times and was told I would be credit

All I wanted was a contract reversal... instead I received a total of about 12 hours talking to 13 different "customer service" agents with no resolution. But hey, I get to keep my old iPhone with a brand new 12 month AT&T Next contract! Talk about getting the "next'" phone. Let me give you a breakd

So I have only had ATT for a month and am already feeling the horrible service.   I moved to a new apartment and ordered Uverse internet and cable. They came on time and installed it fine. But the TV wasn't working. So when I called the company, they said that I only ordered internet (not cable), ev

I just wanna know if at&t can soon release the contract free version of ip6? Apple suggests that ip6 will start at 199 with a two-year contract or 699 without a contract. However, the price of adding one smartphone into any at&t plan is $15 for a contract free device v.s. $40 for a contract device.

What is the best Contact information for U-verse? I have an issue I want to register officially before contract negotiations with various networks begin.  I want to be sure networks I use remain available.

I have had the ATT Home Internet Fiber plan (300 Mbps) since May of 2022. I saw the current promotional offer of a 25% discount on ulimited wireless plans for current ATT fiber customers setting up new wireless lines, plus an additional $200 in bill credits per line ($10/mo for 20 months) when you b

AT&T contract states they will not keep our data safe. I did not read the contract See below. Get out while you can or read the fraud forums before doing business with AT&T. It is likely a timely  resolution will be quite challenging if your AT&T account is ever compromised.&nbs

What is the best phone number to call to file a complaint? The loyalty and retention people are the problem and a very expensive one (wireless).  I've done everything for months (MONTHS) to resolve my issues and get reimbursed for a return, for your wireless service not working, for your peopl

I have switched to ATT from T-Mobile. I thought 5G coverage would be better. I have not noticed any difference yet.  Also, I traded my iPhone X for the worth of $350 as it is $700 if I fix the cracks on the screen. I saw this deal on my side of the account but when I visit different locati

Has anyone else ever moved and AT&T has admitted to now not being able to provide cellular service at your new residence yet charges you almost $2500 to cancel?! Backstory: we upgraded two lines last year and traded in 2 iPhone 11s as an “even exchange” on 2 new iPhone 13 pros. We also purcha

On August 18th I've purchased Samsung s6 plus with 2 other items, and chose to port one of my family members to my Family plan. My order supposed to arrive between August 21 and 25th, per tracking number my order is located in FedEx's warehouse about 350 miles away. When I contacted FedEx they told

When i became a new customer I was sent a new phone that was supposed to be for free. I was told it would take 2-3 months for the credits to start on my account. I never received any shipping materials from att to send in my trade in nor did att ever ask me about it when i called them 4-5 times duri

I have been trying to get fiber installed at our business since we signed our contract with AT&T on September 18, 2019. The scheduled install date was originally 11/29/2019. However, has been pushed back to 6/11/2020. Today is 6/8/2020 and AT&T STILL DOES NOT HAVE CONDUIT INSTALLED FROM THE HIG

On July 8, 2019 I chatted with Zaldy via the AT&T website (Reference Number: (edited per community guidelines) | Date/Time: 2019-07-08 at 13:28:17). During that chat, I worked with Zaldy to determine if I could have AT&T Internet only with no contract based on a specific speed offer I found online.

Please tell me why techs blow off their customers. I had a guy named JAUN just didnt show up or text by the time my repair it will be six days down. I want my money back all of it. FREE cable and internet for a year for what ATT has put me through for the last 4 months. Who do they think they are? B

Roughly 4 years ago my husband and I went into an AT&T store with the intention of upgrading our iPhones. During our discussion with the sales representative helping us, he mentioned my iPad was also available for an upgrade.  After crunching some numbers, he told us that the iPad would on

ATT didn't add the international plan to my account despite my request, then proceeded to charge me for all data on our trip, $11,000. After many HOURS of phone calls and transfers they finally fixed the problem. Now my bill is $24,000+ because they are charging international fees while I am home. M

I have been with AT&T for many many years. I started off their cell phone service, brought on three members of my family to my phone plan, got cable and internet with them. I was fairly happy with the actual service, however have never been impressed with their customer service. I have always fo

A small portion of my neighborhood has ATT Fiber but the majority does not. Myself and a large percentage of my neighbors would switch to ATT from Cox if we had the option of Fiber.  What can we do to get it installed?   I've even spoken to many of them and we would be willing to sig