Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (321)

Relevance

Accepted Solution

Official Solution

Paying off phine and line access fee?

If I pay off balance owed will I lose my 25$ deduction What is the deduction for anyway. I forgot.

Questions

 • Wireless Account

978

1

0

0

Accepted Solution

Official Solution

What is the incentive for staying with this ATT&T?

I have been using AT&T since it was once Cingulair. And I am a firm believer that you get what you pay for. So I never mind paying a little more to get better service with you my plans. But now my two year contract is up. Like I have done in the past I want trade my phone up and sign up again. Howev

Questions

 • Account Features

7K

106

0

0

Accepted Solution

Official Solution

Got phone from grandpa, it's carrier locked to AT&T but I'm not AT&T, he passed away, I don't know what to do

My grandpa bought a new iPhone XR but passed away not long after, he gifted me the phone right before he died. This phone is literally the last thing I ever got from him. The thing is, I'm not an AT&T customer and the phone is locked to AT&T. No one has access to his account so I don't know

Questions

 • Apple

181

3

Accepted Solution

Official Solution

Traded in iPhone 8 Plus before paying it off

I have a billing question. I recently traded in my iPhone 8 Plus to get the new iPhone XS, however I still have payments remaining on the iPhone that I traded in, as I bought the iPhone 8 Plus through AT&T during a BOGO promotion. The iPhone XS I purchased is unlocked and I bought it from the Apple

Questions

 • Other Phones & Devices

334

1

0

0

Accepted Solution

Official Solution

Best way to cancel one account and open new account while also keeping numbers from 1st account.

I would like to participate in new customer offers that I am unable to as a long-time, loyal AT&T customer (~25 years). I think the only way to get the discounts on offer is to close my current account and open a new one. (I am not under contract) (the alternative is to switch to another carrier, w

Questions

 • Wireless Billing

2.2K

7

0

Accepted Solution

Official Solution

from contract to prepaid?

Hey all.. I have been thru contracts before..so,if I wanted to use a GoPhone while on contract,no workie,right?...unless I want to pay that lump sum to cancel?? i am not sure if that is exact,so thought I would ask the young wizards here.. thx lots..peace...

Questions

 • More AT&T PREPAID Discussions

17K

15

0

0

Accepted Solution

Official Solution

Upgrading to Another Prepaid Mobile Hotspot Plan

I am currently a couple of months into my fully paid prepaid $300 20GB 12 Mo. Mobile Hotspot/Tablet Plan. I am considering upgrading to the prepaid $55 50GB Mo Mobile Hotspot/Tablet Plan. In upgrading to another prepaid plan, will the unused portion of my existing plan be applied toward the purch

Questions

 • Data & Messaging Features, Internet Tethering

63

3

0

Accepted Solution

Official Solution

iPhone 12 Pro vs iPhone 12 Pro Max

Hi, I'm planning to upgrade my iPhone X and get the 12 Pro or Pro Max. I'm still on the fence as the Pro Max is really big, but has potentially better camera features which might be worth it. The main differences that stop me from buying the 12 Pro right now are the bigger sensor in Pro Max (so a

Questions

 • Apple

336

3

0

Accepted Solution

Official Solution

Would like to add a new contract but only see no commitment pricing when trying to upgrade?

Hi all, Perhaps this is a lame question but here goes: I am an existing, long-time customer of ATT on a family plan without a contract.  There are several mobile phones on the plan, some of them are very old.  I would like to upgrade one phone from a non-smart to a smartphone. When trying to upgrade

Questions

 • Phone & Device Upgrades

3.1K

3

0

0

Accepted Solution

Official Solution

Question about ph.lines locked or unlocked?

I was just wondering if an account is active with 4 lines of cell ph.service all new devices .Are all 4 unlocked ??? When on a promotional trade??

Questions

 • Wireless Account

34

1

0

Accepted Solution

Official Solution

Change my phone number

How do I change my phone number on my phone

Questions

 • Account Features

59

2

0

Accepted Solution

Official Solution

ATT Damaged by Fiber installation in our subdivision

I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB.  I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub

Questions

 • AT&T Fiber Installation

282

6

0

Accepted Solution

Official Solution

How to check iPhone's contract expiration without AT&T customer account?

I bought an iPhone from internet but I didn't know it's still be locked because the contract haven't fulfilled. I tried to check it on AT&T website but I coudn't do that without an AT&T customer account because I'm not living in US. I need some help to find down the solution and I'll verry appriciat

Questions

 • Apple

1.5K

1

0

0

Accepted Solution

Official Solution

Will I lose my number at the end of my contract?

I'm currently added onto a family plan but my contract is up on the 1st of September.    I'm planning on changing service to Verizon.   When my contract is up on the 1st, can I wait until the 2nd to go and port my number over or will I automatically lose that number on the 1st?

Questions

 • Wireless Account

1.8K

2

0

0

Accepted Solution

Official Solution

Can I just pay my monthly until end of my contrat to avoid high termination fee?

Hi,I had this U-verse package deal for less than a year & my contract will be expire on 09/15/2015. I called & asked how long I can put on hold until I move to my own place, they said 2 months max.Here is the thing. I really like AT&T and I really don't want to close the account but I will need more

Questions

 • U-verse TV Account

2K

2

0

0

Accepted Solution

Official Solution

Breaking Phone Contract Charges

Hello guys,               If i want to break my phone contract with att, any idea how much they will charge me? I have purchased 2 iPhone 5s recently(1 month before) , and 3 of them are 14 months old smartphones. Another concern is after paying all fees for breaking contract, Can my 2 iPhones will b

Questions

 • Wireless Account

5.4K

7

0

0

Accepted Solution

Official Solution

Condo: AT&T Internet/Fiber Contract

Hello. I recently moved into a condo that is exclusively serviced by AT&T. Unfortunately, this building's max internet speed is 25-50 Mbps, yikes! With most people working from home, we've tried investigating how we can get better internet speeds. This is what we've found out: 1) we are only wir

Questions

 • AT&T Fiber Installation

282

1

0

Accepted Solution

Official Solution

How to transfer existing 2-yr contract iPhone number to a new unlocked iPhone?

I've been searching for a while but seems like nobody asked the same question before. Please help! I currently have a iphone 6 with a 2yr contract ending in September 2016. There is no sim card in this phone. And I just received an unlocked new iphone 6S plus as a gift, I was wondering if it's possi

Questions

 • Phone & Device Upgrades

866

2

0

0

Accepted Solution

Official Solution

DATAREMOTE 9070 WEB ADMINISTRATION PANEL ACCESS...

I have reset the device to factory settings (I assume as I followed the instructions to do so three or more times, and the led sequences indicated it worked) The username / password for the web interface at 192.168.25.1 is not driadmin/DRIAdmin1 nor is it admin/Password1 nor is it -/attadmin nor

Questions

 • Other Phones & Devices

1.6K

5

Accepted Solution

Official Solution

HBO Max subscription through AT&T has expired

As I've seen in this forum many of you have been experiencing the same error and endless loop of trying to login with your provider AT&T the past few days not been able to enjoy HBO Max. After 8 extremely long support calls to various departments and getting transferred numerous times getting no

Questions

 • HBO Max Login & Installation

51.1K

235

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.